Downtown Toronto, ON M5T, CA
Horrible company, never deal with them-I hope they go under.!!!
Going to contact CBC Marketplace.
Likely this company is closing down.
They refused a deliver on an order so i asked for a refund which they agreed to but its been 4 months now and I still don't have my $638 back!
Buytopia responded to me within hours and said they would refund my money but would take 10-15 days. At this point the BBB closed my complaint as they thought resolved. 3 weeks later I did not have my money so went back to the BBB and also sent Buytopia an email stating I filed a complaint with the BBB and would also be contacting the Ontario Consumer Complaint Board (https://www.ontario.ca/page/filing-consumer-complaint#section-0) if I hadn't heard within the week. I received an answer saying my money was refunded that day but would take 48 hrs to show up. It showed up 3 days later.
A lot of work but was definitely worth it! They should be shut down! NEVER buy from them!
Delivery was expected to be within 6 weeks after closing of deal. After 6 weeks I checked online on the status of the package and saw it was coming from Singapore and listed as in-transit, for this reason, I give it some extra time. I kept checking but it was always the same in transit I emailed *****@buytopia and was told they do not give refund when item is in transit (this was months after the expected delivery date). Finally, on January 29, 2018 it showed item reached Canada. To date no item was delivered to me, I kept emailing Buytopia, I was told be patient then was given a tracking number which does not exist in the system!!
Buytopia should be contacting the manufacturer to resolve this situation or they should not have been allowed to use their website to sell their produce. They should be held accountable
I have given up of receiving this product or getting a refund from Buytopia.
Emailed customer service about 4 times (over a week) and no response. AND, if you try to call, it's just a recording telling you to email. I will no longer do business with a company with such poor customer service.
If you are new to Buytopia ......run! run as fast and as far away as possible.
Tip for consumers: Please... DO NOT USE THIS SITE!
Thanks for the update. As a business all our terms and conditions are on our website along with the refund policy. Any customer making a purchase has access to those details even before they make a purchase so in turn they make an informed decision. We do not refund back the credit card once an item is shipped. There are rare occasions when customers do not receive their orders and to remedy that we offer a store credit refund which can be used to make any purchase on our website.
We try our best to offer a fair resolution to all our customers but if your request is something we cannot accommodate, specially when you already know (or you are expected to have read) the refund policy, the we cannot do much to turn this into a positive experience for you.
We apologize that the resolution we offered was not what you were expecting. Hope you have better luck somewhere else.
Tip for consumers: Better stay away.....
We apologize for the experience you have had this time with Buytopia. We have sent you a private message. Please get back to us as we would love to help you out!
We have sent you a private message, Please get back to us, as we would love to help you out!
I found this product on Ali-baba for $1.89 U.S. (I paid $8) with six week delivery. I have had orders from Ali-baba and generally are 6-7 weeks.
Buytopia buys from somewhere in the Netherlands, my guess is that this may be a middle man situation because the Ali-baba collars are identical.
I've only had 1 issue & when I called them they contacted the company while I was on the ph & I received my item 7 days later. ..
I LUV BUYTOPIA!!!!!!!!
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