To be fair, I have ordered from buytopia in the past, but this incident is the worst customer service I've had, I would not be surprised if they don't last much longer. People are not used to bad service, this is my experience. Ordered a dog collar October 11, three weeks later followed up, told it was shipped, how it was shipped I don't know, but was told 6 weeks delivery. At the end of the sixth week, not received, followed up again, told it was shipped Oct.19, it seems it is six weeks after they order from supplier, followed up six weeks after Oct.19, told in transit, one more week. One week later, no collar, told was actually shipped Oct.30, expect it mid December. Mid December told in transit, received it couple days before Christmas.
I found this product on Ali-baba for $1.89 U.S. (I paid $8) with six week delivery. I have had orders from Ali-baba and generally are 6-7 weeks.
Buytopia buys from somewhere in the Netherlands, my guess is that this may be a middle man situation because the Ali-baba collars are identical.