I ordered gel soles on April 4/16 and they confirmed the order. To date I have received nothing, so I phoned their support number several times , usually getting "your call is next in line, then after 15 minutes, " sorry this operator is away, please leave a message". Finally I got through to a person called Victor who took my email address and advised there had been a shipping problem, but it has now been shipped from China to Canada on May 25/16. They are located in Toronto, Canada and all they do is take your money and order then forward it on to a Chinese supplier and cannot do anything else if they fail to supply. DO NOT DEAL WITH THESE SCAM ARTISTS! I now will report them to BBB in Toronto but there are so many complains in there now I don't think it will do any good. Don't deal with these guys, prices look good but your just going to get sucked in and get frustrated!