In 2013 my son and I replaced the A/C in his Ford Ranger pickup. The "kit",(accumulator/drier compressor, oil, expansion valve and O rings) was purchased from BAP. Took half a day to complete and the A/C ran cold up until he sold the truck last year. That's seven years of trouble free service. That's why I just purchased and replaced the A/C in my 2000 GMC Sierra Pickup with another purchase from BAP. A/C is running great as expected. Because of our satisfactory experience on the 1st install I had no hesitation in ordering from these folks again. These are quality parts but remember they can't compensate for a sloppy install. Don't cut corners. Be sure to flush all lines, draw a good vacuum, test for leaks, and get the pressures right. The extra time you take to do the job correctly will pay off in the long run.
Peter knew what I needed ('77 Mustang II Power Rack). Shipping was speedy. Price reasonable. Part was exactly what I ordered. I am impressed with the 3 year unlimited mileage on the part. Core charge credited fast. Thank You, Jim Kline Hubbard Lake, Mi 4/9/2020
My Honda dealer wanted $3200 for a new turbocharger and installation. I got a brand new one with a two year warranty here for about $700 and my mechanic charged me under $200 to install it. Seems to work exactly like the original one. I recommend it in all aspects.
I ordered an A/C compressor. The price was awesome. $259.00 paid the mechanic $300 in labor. Unfortunately the part was defective. Took my car to another place to have diagnostics run. Yep compressor. I called buy auto parts they said to ship back UPS and they would credit my card. So I'll write another review when I get the credit.
I needed a fuel tank for my car ASAP. I had ordered from another vendor five days prior and was quite disappointed (hadn't even shipped).
I called Buy Auto Parts and ordered my fuel tank with next day air shipping. I received my order (sent from NY to Oregon) in less than 24 hrs. Cost was about $100 higher (than other vendor) with shipping but I got my tank immediately. I was quite pleased with my experience.
Thank-you
The shipping of the item was delivered quickly, actually a day earlier than expected. The product, however, had a default that caused a problem with the installation.
The bolt on the high side had to be replaced because the hole was not drilled deep enough, therefore, the bolt would not tighten and could not hold the vacuum. I was charged $150.00 extra by the repair shop to get the hole drilled to tighten the bolt.
They said it would take 2 days to ship, but what they dont tell you when you buy, is it takes even longer to process. To make them process it quicker call them and tell them you want it processed. Then it arrived 2 days later
Terrible experience
Ordered two parts for our vehicle
One box received the wrong part
The other box received empty box nothing inside. Took one week to file the claim and I'm still waiting for my refund. The sales person I dealt with from the very beginning was very nice but I'll never do business with his company again
Received two faulty steering racks in less than three years. Company did not follow Manufacture's published requirements. Sent pictures and Manufacture's pressure testing requirements. No labor credit. We have now joined the other thousands of
Disappointed customers they do not care about.
This is the worst online parts company I have ever dealt with.my order came missing parts, could not be installed, then they resent new order that came even more screwed up. I needed this part for my a. C. To work and was told by there customer service rep they couldn't help me and I should send both wrong orders back for refund. They suggested I buy locally or from some other online store. Thanks for leaving me hanging with no a. C. In hot as he'll nevada.
After ordering a rack and pinion assembly from a bogus company in Florida, we found BAP on line.
The ordering process was transparent and easy. The replacement part arrived sooner than expected. Unfortunately the weather has not been conducive for outdoor work.
I expect this part to be the solution to an on-going problem.
NEVER order parts from this company. I ordered a steering box for my classic car and they sent the wrong one even though I gave them tagged part #, year, model ect. I eventually sent my part to their rebuilding mechanic. When it was all said and done they refused to refund me a core charge of $350 when there was never actually a core involved in this transaction since they sent me the wrong part. I tried to talk to upper management but accounting told me it's policy and they won't refund me. I am currently filing a claim with BBB so this awful customer service doesn't happen to anyone else.
Bought a steering rack that had a $125 core charge. The product and price were 5 stars. I changed the part out and returned the old to get my core charge. It's been two months now and I have received no response from several emails inquiring about my core return. My time and sanity are more valuable than the money, so I've given up. It seems I've lost my core charge even though I took the time to package the old part and return it to the UPS store. I'm very disappointed with my experience here and will never shop here again. I have several buddies/hobbyists that I discuss car repair with and I share with them my lesson about never shopping at Buy Auto Parts.
When all you're doing is looking at a computer screen and have no automotive background you can't tr u st you'll get the right part. Triple checked/verified fit vin number given and still got the wrong parts. The computer and site have them marked incorrectly.
Very disappointed. Part shipped was not the part that was ordered. They didn't have the part and it ended up costing me twice what I paid Buy Auto. Delayed my project by at least 2 weeks. Will not recommend to anyone.
THEY SHIPPED ME ONE OF FOUR ITEMS AND IT WAS CONFIRMED BUT WANTED US TO STILL PAY BLAMING THE FACTORY. BE CAREFUL FOLKS.
ITEM BY FEDEX WAS 8.9 POUNDS THEY AGREED. SO IF I BOUGHT 4 ITEMS IT WOULD BE 35.6 LBS RIGHT? YEAH NOT ACCORIDING TO THEM!
TOTAL COST OF ITEMS MISSING $2000 THEY TRIED TO CHARGE ME FOR
Sent the wrong part, denied that they sold the part I ordered, even though it is still on their website, and expected me to return it at my expense even though the error was clearly and fully theirs. Buyer beware, but never again for me!
The product failed in less than one year. The bearing was defective. They, of course, would do nothing about it, as it was almost 12 most. Do not get caught up with the low prices. This is a sham operation.
It has been a few days now since I've been trying to reach this company to correct my order. I ordered a set of struts for my sister in laws car, for which I paid around 300 dollars. I received the wrong parts and have not been able to reach this company to correct my order.
I've called all of their customer service numbers for the last 6 days each time on hold for an average of 30 to 45 min with no answer. I've only received 1 email back, and that email stated to call the customer service line.
I guess I'm out 300 dollars and stuck with parts I can't use and frustration every time I think about this website.
I'm sticking with Amazon from now on with any online ordering, at least with Amazon I know I can get my money back or the right part.
So far I've waited on the phone to talk to customer service twice, both times over 30 min and never reached a living person. I've emailed them with no response and I've only received half of my order. Never received shipping information, even though they say they will email once it ships with tracking.
Ordering from this website is like throwing your money out the window and hoping you will receive what you want. I'm no stranger to my orders being held up by unexpected hang-ups, I get that, but USUALLY, I've been informed on what is going on. But with nothing, no email, text or phone call with what is going on is unacceptable.
Stay away from this ripoff of a site. It's funny how the review site they list on their Twitter page is nothing but 5-star reviews... I noticed my 1-star review was not posted there...
buyautoparts.com needs to step up and accept when they messed up, not just ignore their customers and keep their money.
I think a class action lawsuit for false advertising is needed. In fact, in some states there can be criminal charges associated with false advertising. Even one person can sue them for this in small claims court. Sometimes that's all you can do to sit a company down and let them know the BS isn't going to be tolerated.
They send faulty parts, leave people on hold for hours, make returns next to impossible, send parts that do not fit car and tons of other issues. There are bad reviews everywhere for this company on the Better Business Bureau, Amazon, EBay, Trust Pilot, Reseller Ratings, Yelp and it's the same thing over and over again. They advertise the EXACT opposite on their website and when you call into their customer service line. It's false advertising and it's about time we get these jokers legally to stop the BS and lies.
Overview
Buy Auto Parts has a rating of 3.3 stars from 211 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Buy Auto Parts most frequently mention and compressor kit. Buy Auto Parts ranks 1st among Manufacturing sites.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members