Buy Auto Parts

I purchased a compressor through by auto parts for my vehicles air-conditioning that went out. It was really stressful not having AC living in Southern California. I received my compressor but due to the pandemic I had to wait a few months in order to get the repair done. Once the mechanic looked at my compressor he removed it from the vehicle and open the BuyAutoParts.com compressor which was the wrong compressor! So I paid to have my compressor uninstalled and reinstalled and I had to send the compressor back to buyautoparts.com. The customer service woman on the phone was extremely rude and was questioning why I was taking so long for me to get the compressor put in the car to begin with, she was extremely condescending and was not helpful at all. On the website due to the warranty it says that they will pay for shipping but she was trying to have me pay for shipping to have it expedited. I said I couldn't do that if she could please send the item and I will send back the compressor. After a lengthy stressful conversation she finally helped me, it was a nightmare. Once I receive the new compressor from BuyAutoParts.com, the new compressor was defective. So I had already paid $240 to have a compressor uninstalled and reinstalled in my car. And $960 to find out that the compressor they sent the second time was defective. An absolute nightmare dealing with buyautoparts.com. I finally got the proper compressor put in the vehicle on the third time that they sent me a new compressor. So I spent over $1000 for no reason and they wouldn't help me recoup any of that money even though it was 100% their fault. I will never purchase anything from BuyAutoParts.com again I will never recommend this company or this website for their shady, condescending, awful behavior and lack of customer service. They made an already stressful situation an absolute nightmare to deal with that took over six months to fix my car, and it was all their fault. They were completely unprofessional and gave me no reason to have confidence in anything that they did moving forward.

From the purchase of my part to the returning of the core, GREAT SERVICE! I will be using Buy Auto Parts again.

They ship the right parts and the right time excellent service and nice products!