BrylaneHome

Ive ordered several items and have been satisfied with each. My wife is going to have stem cell transplant so I ordered a pop up christmas tree the lady was very nice and polite. While waiting on the tree that the lady said would be delived to my p. O. Box no problem they will not honor this now and costumer service was so rude and nasty. Just dont understand why they have no compassion for the sick. Im not home and cant drive every day to see if its been delivered to our house which is four hoirs away. When I was told it would be delivered to my po box.

I just had the worst experience with this company. I ordered 2 curtain panels from. I received 1 in the mail and was charged for that one. Then I find out the 2nd curtain panel is backordered and then they cancel that order all together. So, I'm left with 1 curtain panel - not what I ordered. I read their return policy and tried to print a return label online, but was unable so I called them. They tell me their system won't bring up the curtain panel they sent AND charged me for so they are unable to issue a return label and I must pay out of my pocket to return an item that in reality was not what I ordered. A manager said this would be cheaper because they would have charged me $9.99 for the return label... this is NOT in their return policy if you go read it online. Absolutely ridiculous & terrible customer service. I will never order from this joke of a company again & neither should you.

Bryland Home's catalog offered 40 percent off and free shipping with an order of $75 or more; however, when I tried to enter the item number, it said the item couldn't be found. Before that, when I went through the online site without giving a catalog number, the item was available--for approximately $40 more. I'm tossing the catalog and writing them off.

This company will not correct the error of its employees but instead will inconvenience the customer. There is no way that supervisors can't contact the shipping department to cancel an order that was canceled with a representative, but because the representative doesn't understand English very well and has a issue understanding that I wanted the order canceled and I will place the order through the internet. I didn't receive a confirmation email about the order, I found out when I checked my banking account.
Speaking to a supervisor doesn't help she tells the customer they will have to return it when it arrives, that will be a double shipment and I will have to wait until the shipment arrives and take it to the post office. Horrible customer service, I will not order here again and do not recommend anyone else to use them.

I placed an order 2 days ago over the phone and waited for the order confirmation to be emailed. Didn't receive anything after 24 hours. I called cs and was told that the order confirmation went to the wrong email address. Have them.the correct email and they still couldn't send a confirmation because it was too late. The system wouldn't let them. So without a confirmation I don't feel comfortable about this purchase so I tried to cancel the order and was told it was too late. So basically I have no confirmation no tracking information. Talking to cs is like leaving the U.S. and going to Asia somewhere so you can barely understand them.
If the package ever arrives I'll be sending it right back to them.

Placed order on 7/13 spent $31.98 for super fast shipping. Placed second order on 7/15 with standard shipping. Received second order quickly and still haven't received first order. Excuses range from COVID safety measures to Not being able to control the shippers to everyone but themselves charging outrageous money for not doing their jobs. Told me to check back with them tomorrow and if I have not received it by then then they will expedite it. Exactly what does that mean and why are they not reimbursing me the $31.98 for the shipping fees they pocketed?

Ordered first and last order in feb. Recieved bedspread. Kitchen trash can $80 to this day has never arrived. According to brylane my fault because even though they said would not charge to my account with they did right away and said was back ordered I was past 60 days for returns and could not get get money back. Hard to return something you never recieved.The agents were hostile. I supplied the fedx delivery number which had made a delivery label but never recieved the package from factory. Was my fault and no refund. Do not order from this company. They do not keep track of your order and take your money. Very deceitful practices order number was *******4404 and fedx verification is **************816

The customer service of this company is horrible! I placed an order and was told I was eligible for 20% off and free shipping, but at checkout was not able to get those incentives, like a stupid fool, I want ahead with my order, but then shortly after I placed it, I decided to call and cancel, the person on the phone said it was cancelled, but the next day I hadn't received and email confirming the cancelation, so I called again, now I'm told its too late to cancel, It hasn't been shipped, but no provisions to cancel!
Not a good company!

I just spent an hour+ trying to place an order from the catalog by using their online order system. When I got to the total, I had been charged the full amount of the order, not the sale price. I called customer service and explained what had happened. Their answer was to continue charging the full price because I was placing the order online. So, I asked if I call in my order, will I receive the sale price that way. The answer was "no" because telephone orders are always charged the full price, never a sale price. So far, I haven't figured out how to ever order anything from them without using my computer or the telephone. I didn't try using mail…. I don't think that would have worked, either. I am disgusted with this company. I will never order from them again, and I asked to be removed from their mailing list. DO NOT ORDER FROM THIS COMPANY!

Got a catalog last week. The prices are a little high. Got a sale catalog today that says everything in the catalog is 40% off. The problem is, they doubled the price and then took 40% off. The sale catalog is higher priced than the regular. Keep your eyes open. There are no real sales with Brylane.

Placed a $435 order in April 2. Called customer service 10 days after placing to check on shipping. Was told the warehouse was backed up, and as a courtesy the company was sending the order with expedited shipping. 4/20, I finally get shipping email. Carrier is said to be USPS. When I check tracking, USPS says they are still not in receipt of the items. I called customer service to check on the issue, was spoken to as if I were stupid, and ultimately told I needed to wait an additional 30 days to file a claim with USPS. There was no professional conversation, and being condescended when I asked for clarity is unacceptable. I will file fraudulent charges with my bank to recover funds. DO NOT EVER waste your time or hard earned income on their sh*tty service. WASTE OF TIME AND MONEY!

I recently ordered a Chenille bedspread, washed it before putting it on the bed, only to fine out it was a king instead of a queen! So needless to say I couldn't return the thing! On top of that, it's the worst quality ever! It sheds like crazy! The only thing I liked about it was the color. I was so disappointed!

Brylane says it will ship product within a reasonable timeframe and then simply doesn't ship it. They blame the product manufacturer (for my order, I believe this is Skylane) and say that they can e-mail Skylane but do not know when Skylane will reply. To that I say: if you can't manage your supply, that is not the customer's problem. Stop advertising that manufacturer's product and misrepresenting that it can be shipped within 2 weeks if that's not true. I spent $860 at this company that said the product would arrive at my house within 7-12 business days. It is now 17 business days past when I submitted my order, and it still has not even shipped, nobody can tell me when it will ship, and it definitely is no where near arrival at my house. Based on the other reviews, I fear the condition it will arrive in, and I dread a return scenario. This place is a logistical mess.

I ordered a little dog holding a bear very small wasn't the same as book so I returned it. Iam being called everyday saying I have a past due amount. I have spoke to 3 people telling them I return it. So they put it on my credit as being late 2 months. I wrote to the BBB and bryland answer by saying they don't give out personal information. I will never order anything from bryland. I plan to hire attorney!

I ordered a trash can and it came in an undamaged box but the can was very damaged. How's that? They sent me a new trash can and told me they would charge me for it and reverse the charges once they received the damaged one which I returned in a timely manner. I paid my bill in full the 1st billing cycle except for the replacement can charges. Fast forward 4 months later - brylane's cc dept is trying to charge me $69.22 because brylane, initially failed to remove the replacement shipping fees, ($10.90) until last month. After monthly phone calls, the cc dept has "graciously" informed me that they can remove 1 late fee charge but I'm responsible for the remaining $34.22. I informed scott I am not responsible for one cent! I call SCAM tactics - and am interested in finding how many more they have done this to. I AM contacting the BBB and Consumer Protection but wonder if this wouldn't qualify for a class action down the road?!?!

I ordered two pieces that are 6' high. Ended up in a Fed-Ex facility for a week. I called Fed-Ex they said that the shipper had restrictions and I could not place a trace they would have to call. I called Brylane, offered to confrence in Fed-Ex... no mam we don't talk to Fed-Ex. Then go to a manager- no, we will not speak to them, we wait 20 days and if you do not receive the package we issue a refund. TWENTY DAYS. And yet they could not stay on the phone for 5-10 minutes more to just "okay" a trace with Fed-Ex. If these things ever arrive, it will be the last I order from this company.

In early October I ordered a bedspread that was on sale, a set of curtains for my living room, and a set of sheers for my bedroom. The bedspread came quickly, but it was not the color that was supposed to be I immediately returned it. After many calls to Brylane Home, it was ascertained that the curtains and the sheers were not coming. That they had never made it onto any delivery truck. They could not Trace them. I was sent a bill for $21.09 which I paid 6 days prior to the due date on the brylanehome doxo website. However, it was not processed until two days after the due date and now they're charging me a $30 late fee. I closed the account on November 16th because of this exact reason. Now I get this bill in the mail for $30 late fee and they're telling me that because I closed the account they can't do anything about it or give me options. I have no product from this company and I paid them $21.09 for whatever reason I don't know what that was for. And now they're asking for $30 more dollars! I am not paying $51.09 for no product and terrible service.

I bought 3 sets of golden china dishes, the merchandise was factory damaged and before I buy I made sure that I can return it. They gave me a very hard time, turning me around from one extension to another and from one supervisor to another. At then end one of their supervisor agreed to take the order back, she told me that return labels will be emailed. It's been now a week that I don't get any labels. I called them they said that they won't take it back. DO NOT BUY FROM THIS SITE.

I was trying to return an item as the color is not what was expected and the needed color was not available on their website, even though I had previously purchased it there. Due to Covid-19 and quarantining, it was difficult to return the item in a timely fashion. Return policy is 60 days. The order date on the receipt was October 28 and I shipped it back from the Post Office on December 28th. That's 60 or 61 days depending on how you count it. I didn't even ask for a refund, I would accept a credit for a future purchase. The item was returned to me saying it was received too late. Really, for one day! I frequently purchase from this company, but, if an exception can't be made during a PANDEMIC, I feel their customer care is lacking and will never purchase from them again. I tried calling the Corporate HQ and left 2 messages... so far no call back!