BrylaneHome

I was thrilled to find exactly what I needed and placed the order for 2 matching items in mid - May. One of the items that was ordered arrived in late July and the other half in mid - August. Numerous phone calls and emails... long waits on the phone, lots of promiises and it was always "in process of shipping!" What arrived was very good BUT I will never look at anything from Brylane again - website or catalog... and certainly would never order from them again. BUYER BEWARE!

They are a horrible company, all of them that are connected together, Brylanr, Women Within, Romans, the Customer service is bad. I never received my rewards and I have spent alot of money there. I go to my rewards today and there gone. Could never access them. Their out sourcing is bad. Please can I speak to someone who understands me! WTF

Calling to get a refund for a product that was on backpurder for two months and then never delivered, the Brylane representative proceeded to lecture me on how I was "outside the return window" and she was doing me a big favor. Never will I order from this company again.

Realizing I made a mistake I called IMMEDIATELY after placing an order held on 20 minutes, emailed as I continued to hold. Took them A WEEK to answer then said it was too late to cancel ask for their return policy A WEEK later told me it would cost me $9.99 to use the return label no refund only exchange.

I used my line of credit and paid off the balance, never missing a payment or being late. At the end of June 2019, after finding out that found that I was charged a membership fee of $19.00, I contacted Comenity Bank to have the charge removed. They instructed me to contact Brylane Home customer service which I did. Three days later I received a response that the charge would be credited. Fast forward 2 weeks and the charge is still on my account and was never credited. I send another message and finally on July 27th, I received an email that the charge was credited. Today, August 14th, I receive my statement expecting a zero balance and low and behold, I find that there are 2 late fee charges due to the membership fee I never authorized plus interest charges and now I owe them $51.00. Stay away from them!

The purchase I made was Feb 28. My credit card was charged for the amount of the purchase and on March 6, it was charged $16.15 for shipping. Fine all is well. It took 3 weeks for my purchase to arrive and never showed any tracking information. On April 6th I was checking my account, low and behold there is another chatge from Brylane Home for $16.15, applied on April 5th! I tried to call, no answer. I tried to chat on line, no answer. I finally sent an email. No reply. Sent another email, still no reply. I'll take this as far as I can, to get my money back. I'll take it to the attorney General if I have to. The amount is not that concerning, but the unauthorized use of the card is!

Avoid this company at all costs. I ordered 2 camp chairs in February, 2021. They were on backorder. After receiving several postcards saying they're still on backorder, I got a postcard saying my order was canceled because they couldn't fill the order. They charged me for ONE chair. I disputed the charge and my credit card company took the charge off my account. Now Brylane Home/FullBeauty Brands sent the matter to a collection agency. They insist they shipped one chair. At no time did they notify me that one chair shipped and at no time was either of the two chairs I ordered received.

We ordered 4 extra wide outdoor recliners with cushions on April 27. It was supposed to be a two week delivery. I have called numerous times only to be told various stories. Finally, we just received our new Brylanhome magazine. The chairs are now $20 cheaper. Since we have not yet received the chairs, I asked for a price adjustment. I was told that I would have to cancel the order and reorder. I requested to speak with the supervisor numerous times. I was simply put on hold and told no, the customer service person could not understand the questions I asked OR she chose not to answer. I was told on June 30, that the new delivery date was July 12. So today she told me I would get them tomorrow. I repeated the fact that I had not received any information on them. She said the new ship date is end of July. Geeeeeez. Do not order from them. I wish I would have read the reviews first.

I agree with other commenters that in order for this company to survive, they need to stop using the company they are outsourcing to. They frequently or should I say convieniently, 'lose' alot of their returns, sticking the customer with the bill. Then if you refuse to pay for item that you can clearly show them was 'tracked' by USPS, who then sends it to Pitney Bowes, who seems to take 2 or more months to get it to there warehouse, yet they Still say they've not yet received it, or it was ' lost', this has happened repeatedly to me, so I've given up on them, will not order from them again.

I placed an order a month ago and I STILL haven't gotten it! I will never order from them again. Never got an email saying it shipped. Then the tracking info said it would be here March 31, then it changed to the 2nd, the other day it's said the 9th and NOW the 12th! That's almost one month since I placed my order and the site said for standard shipping expect your order to arrive in 7-10 business days. My order was placed on the 19th. Don't order from this place.

I was going to buy a 3 piece rug set from here until it said $36 for shipping. A surcharge of $20? I don't even know what that is. Overstock has free shipping so i'll be taking my business there.

In short, I was signed up for a membership just by entering my email for a new order. The new credit card came with a coupon code that doesn't work. Trying to get anybody to address either issue has been impossible!

IF THERE WAS ANY RATING AVAILABLE LESS THAN A 1 STAR THAT WOULD STILL BE TOO HIGH OF A RATING!

Do not think that you can talk to anybody to get something resolved. They sent me two of something that I ordered and CHARGED me twice. One was at the FULL price. Everything says that there is an "easy return label" included, there was NOT! I was on hold with them for an entire day trying to get this resolved. I ordered late one evening and saw the double charge on my account the very next day and tried to get it resolved and was told: "sorry its too late"... THE VERY NEXT MORNING!

I ordered something on August 27th apparently.
A label was printed for it to be shipped on August 30th. It is now September 18th and I have no delivery yet. I contacted fedex for tracking info and although the label was printed on August 30th, Brylane has yet to give it to fedex. No one can give me any information. I have, however, been billed, because the item supposedly has shipped, but it has not left the shipper. I have spoken to 14 different people including a supervisor and no one is any help whatsoever. The poor service of this company is absolutely inexcusable. Do yourself a favor and do not purchase from them.