From the business
Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery
Broome Staircase Designs Reviews Summary
The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.
This summary is generated by AI, based on text from customer reviews
Fresh water pear earrings. Very happy with my purchase. They were exactly what I asked for & were delivered on time.
I was delighted with my purchase. It was not an expensive item but looks like it cost a lot more than I paid!. Very quick delivery. If I cant be in Broome then I will definitely at look at shopping on this site again.
My bracelet arrived very quickly and was exactly as advertised. The pearls were multi colouredand the clasp quite solid. Quality and price was great.
Have passed your contact number to quite few friends and will keep in touch for more presents and they seem very happy with what they have seen
Very user friendly website, with an extremely easy ordering process, plus fast delivery, making it an exceptional experience from start to finish. I love the bracelet I received, and the price was awesome.
Easy ordering, fast delivery, stunning product. Couldn't be happier and will definitely shop here again.
Bought necklace present for my sister, living in Broome I bought on line and was sent to my sister in Perth very fast delivery everyone happy thank you
Lovely pieces and super fast delivery. However the bracelet is very small ( I ordered the medium size... 18 cm) and will have to add something so I can get it on.
First experience was unquestionably prompt. The next was via telephone enquiring about a lost backing clip. Again, prompt, and helpful. The most recent. Same again. Delivery was unbelievably quick. I'll be back; o)
I tried to purchase the stretchy ring in the multiple colours a couple of weeks ago. I entered my details TWICE because the online application to purchase would NOT accept my completely correct details the first time. I actually thought that the purchase was completed by my card through PayPal. The company sent me emails telling me that I had purchased two large bracelets, one red and one black. I absolutely LOATHE black and red... My email name is in my maiden name for completely personal reasons so the email name doesn't match my married name on my CC card... So first they say that I have an abandoned cart then they say that I didn't place an order with them. In the end I just wanted them to stop... If I could have given them a BIG FAT ZERO then I would have...
I received my order promptly and the necklace I purchased was exactly what I had anticipated from the description provided.
Pearls looked bigger online, still loved the bracelet. The next few days after order they were discounted.
Unfortunately I mis-judged the length of bracelet required and so have had to return for a longer size. Hence unresolved!
My item fell apart on first wear. It was only a neoprene band with stainless steel clasp. I informed them and they said to use superglue to stick it back together or send it back. I said I didn't want to pay $9 postage for something I didn't damage and I have had no reply.
Hi Linda, sorry that you feel we have ignored you. We have been experiencing email issues and I have resent my response to you. We are happy for you to send back in a standard envelope for the cost of standard postage ($1) for replacement
These arrived today, finally! Love them. Looked exactly as the picture on fb. I opted for Registered Mail and of course I wasn't home when they came so had to go to Post Office to pick them up, wasn't a problem though.
I have a stair case pearl necklace also
Pearl earrings that have gold shepherds hook.
Bought pearl cuff links for my Husband, Son, Grandson and Groomsmen for our sons wedding.
Pearl button earrings for Bride and Bridsmaids.
Needless to say we had EXTREMELY Happy Wedding Party.
Thank you
I ordered and before I even thought they delivered. However I thought that the parcel was to be signed for, it was not, also in hand wetting the address the house number was not properly read by the postie and delivered to a neighbour who fortunately delivered it to me immediately
Absolutely thrilled with the quality, and so pretty. Thank you, not supposed to get this until August, but too nice to hide away lol xx
Easy to order, fast delivery even with regular post. I thought from the picture the posts were thicker but other than that all good
Broome staircase designsWeb site easy to use, ordering and payment options easy, service 2nd to none, would recommend.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
So sorry that you had a bad experience Margaret. We get hundreds of orders and often peoples names are the same which can result in confusion. In the end you didn't have an order with us and your credit card was not used so everything worked out fine.
Mistakes can happen and we apologised for the confusion our end via email and we do it again here publicly