Broome Staircase Designs
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Broome Staircase DesignsReviews 2,017

4.4

From the business

Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery


broomestaircasedesigns.com.au
Broome, Western Australia, Australia
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Broome Staircase Designs Reviews Summary

The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.

This summary is generated by AI, based on text from customer reviews

service
45
value
46
shipping
44
returns
11
quality
60
This company responds to reviews on average within 4 days
Australia
1 review
0 helpful votes
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Great experience
March 14, 2017

Lovely people friendly and helpful nothing was to much trouble the shop was lovely and clean great lighting

Date of experience: March 14, 2017
Australia
1 review
0 helpful votes
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Super service
March 13, 2017

Stress free - ease of transaction - quality product - my daughter in law will love it - would love to come to Broome and shop in your store

Date of experience: March 13, 2017
Australia
1 review
0 helpful votes
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Prompt deivery
March 13, 2017

Very pleased with my purchase and the price was very reasonable the delivery was prompt I will recommend to my friends

Date of experience: March 13, 2017
Australia
1 review
0 helpful votes
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Perfect
March 12, 2017

Outstanding product fantastic coustmer service quickly delivery emails so you can flow and track your progress of your product

Date of experience: March 12, 2017
Australia
1 review
0 helpful votes
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Beautiful Pieces
March 11, 2017

Ordered online, items arrived very quickly and nicely presented in little satin bags. I would have liked 2 of the care cards as the 2 items i ordered are for gifts to 2 different people. Otherwise a very prompt and efficient purchase experience. I am delighted with the products and am sure the recipients of these will be also. Probably will order more in the near future for myself and more gifts. Thanks so much.

Date of experience: March 11, 2017
Australia
1 review
0 helpful votes
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Great
March 11, 2017

Quick efficient service an d lovely pearl designs. Only flaw is that it would have been nice if boxed especially if giving as gift.

Date of experience: March 11, 2017
Australia
1 review
0 helpful votes
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Delighful gift
March 10, 2017

Very happy with the bracelet, its a wonderful gift at a realistic price.
Postage is slightly higher than expected, particularly for registered post. Overall happy with purchase.

Date of experience: March 10, 2017
Australia
1 review
0 helpful votes
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Fab pearl earrings...
March 7, 2017

My sister bought up big from these people when stairway to the moon happened last year and I got a beautiful pair of earrings and so did she, somehow her pair went missing and she was missing having the, I researched other shops in Sydney and couldn't find an equivalent pair, then researched shops in Broome and found the same shop. Service was fantastic, product is fantastic presented earrings to sister on a couple of days ago she is ecstatic, recommend you buy from Broome Staircase Designs

Date of experience: March 7, 2017
Australia
1 review
0 helpful votes
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Excellent
March 7, 2017

Quick and reliable service providing products that are as described and beautifully made. Very happy with my purchases Thank you. :)

Date of experience: March 7, 2017
Australia
2 reviews
0 helpful votes
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Very pleased
March 7, 2017

Happy with my purchase, my order was delivered very fast, and as I purchased a pearl ring, it is just what I ordered. Thank you.

Date of experience: March 7, 2017
Australia
1 review
0 helpful votes
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I absolutely love my earrings the quality of the product is far superior compared to other products in the same price bracket.
Would be very happy to recommend your product to family and friends.

Date of experience: March 7, 2017
Australia
1 review
0 helpful votes
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Most impressed
March 7, 2017

The pearls are beautiful, the service excellent and the produce was delivered promptly. Very happy with the experience of on line purchasing.

Date of experience: March 7, 2017
Australia
1 review
0 helpful votes
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Pearl rings
March 7, 2017

The rings I bought are a little on the large size as I bought five for presents I hope my friends all have big fingers.
Maybe one pearl less will make the diff next time. Have to be worn on middle finger.

Date of experience: March 7, 2017
Australia
1 review
0 helpful votes
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Great service, quick delivery
March 6, 2017

Great service, quick delivery.
Dont need to day sny more nor should i be forced to. This is how people dont leave feedback

Date of experience: March 6, 2017
Australia
1 review
0 helpful votes
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The earrings did not quite have the lustre I was expecting but lovely just the same. The service from Broome Staircase was excellent.

Date of experience: March 5, 2017
Australia
1 review
0 helpful votes
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Get it right
March 5, 2017

I bought a present for someone called Koby L - she is not the customer nor the buyer... I sent no less than 4 emails concerning this mix-up. I used paypal so it should be obvious even if your website mixed us up, I would probably use your web-site again for my other daughter in law - but... mmm
She did receive her bracelet in good time however and I believe she likes it... Catherine M

Date of experience: March 5, 2017
Australia
1 review
0 helpful votes
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Satisfied customer
March 5, 2017

I saw the advert and i like what i saw.its different than the rest of my pearl collection. I say it unique.

Date of experience: March 5, 2017
Australia
1 review
0 helpful votes
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Happy
March 5, 2017

Beautiful pearl bracelet exactly what I purchased very quick delivery arrived in 2 days of purchase and extremely friendly and helpful staff.

Date of experience: March 5, 2017
Australia
2 reviews
0 helpful votes
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Bracelet purchase
March 5, 2017

Purchased a broome pearl bracelet on-line, they gave a good description of how to measure to ensure the right size

Date of experience: March 5, 2017
Australia
1 review
0 helpful votes
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Just beautiful!
March 4, 2017

I am thrilled with my earrings, they are gorgeous and exactly as shown in the picture. LOVE them! I bought 2 pairs, one for my daughter. I hope she loves hers as much as I love mine.

Date of experience: March 4, 2017