Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery
The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.
This summary is generated by AI, based on text from customer reviews
Lovely people friendly and helpful nothing was to much trouble the shop was lovely and clean great lighting
Stress free - ease of transaction - quality product - my daughter in law will love it - would love to come to Broome and shop in your store
Very pleased with my purchase and the price was very reasonable the delivery was prompt I will recommend to my friends
Ordered online, items arrived very quickly and nicely presented in little satin bags. I would have liked 2 of the care cards as the 2 items i ordered are for gifts to 2 different people. Otherwise a very prompt and efficient purchase experience. I am delighted with the products and am sure the recipients of these will be also. Probably will order more in the near future for myself and more gifts. Thanks so much.
Very happy with the bracelet, its a wonderful gift at a realistic price.
Postage is slightly higher than expected, particularly for registered post. Overall happy with purchase.
My sister bought up big from these people when stairway to the moon happened last year and I got a beautiful pair of earrings and so did she, somehow her pair went missing and she was missing having the, I researched other shops in Sydney and couldn't find an equivalent pair, then researched shops in Broome and found the same shop. Service was fantastic, product is fantastic presented earrings to sister on a couple of days ago she is ecstatic, recommend you buy from Broome Staircase Designs
Quick and reliable service providing products that are as described and beautifully made. Very happy with my purchases Thank you. :)
Happy with my purchase, my order was delivered very fast, and as I purchased a pearl ring, it is just what I ordered. Thank you.
I absolutely love my earrings the quality of the product is far superior compared to other products in the same price bracket.
Would be very happy to recommend your product to family and friends.
The pearls are beautiful, the service excellent and the produce was delivered promptly. Very happy with the experience of on line purchasing.
The rings I bought are a little on the large size as I bought five for presents I hope my friends all have big fingers.
Maybe one pearl less will make the diff next time. Have to be worn on middle finger.
Great service, quick delivery.
Dont need to day sny more nor should i be forced to. This is how people dont leave feedback
I bought a present for someone called Koby L - she is not the customer nor the buyer... I sent no less than 4 emails concerning this mix-up. I used paypal so it should be obvious even if your website mixed us up, I would probably use your web-site again for my other daughter in law - but... mmm
She did receive her bracelet in good time however and I believe she likes it... Catherine M
I saw the advert and i like what i saw.its different than the rest of my pearl collection. I say it unique.
Beautiful pearl bracelet exactly what I purchased very quick delivery arrived in 2 days of purchase and extremely friendly and helpful staff.
Purchased a broome pearl bracelet on-line, they gave a good description of how to measure to ensure the right size
I am thrilled with my earrings, they are gorgeous and exactly as shown in the picture. LOVE them! I bought 2 pairs, one for my daughter. I hope she loves hers as much as I love mine.
Answer: Hi Diana, Sorry to hear that you purchased the wrong size ring. We will happily exchange it for you subject to availability and postage costs. Please email us at sales1@broomestaicasedesigns.com.au should you wish to do this to make the arrangements
Answer: Hi Debbie, If you chose a south sea you will receive a certificate of authenticity and valuation. Regards Natalie
Answer: Hi Kay, All our pearls are either Freshwater or from the ocean. There are no freshwater pearl farms in Australia
Answer: Hi there, we can make these in white gold, however, as they are quiet heavy, they will be around $1500 in 9ct. Please let us know if you would like further information. Kind regards Julia BSD
Answer: Hi Lesley, we have a few things on sale for New Years: www.broomestaircasedesigns.com.au
Answer: Hi there! Yes that's absolutely fine - we can send direct and you can download your receipt direct from paypal. We also send a confirmation email to you confirming your order. If you have any further questions, please don't hesitate to contact us. Kind regards julia Prynne Company Director
Answer: Hi there May! Some of our Pearls are Australian and some are from overseas.
Answer: Hi there Kathy!, yes we have them in 14cm right thru to 22cm however, not in all our bracelets. Do you know the code of which one you like? Kind regards Julia BSD