Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery
The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.
This summary is generated by AI, based on text from customer reviews
Easy to order online and to pay for. Was able to track the delivery and it was delivered timley and in very good condition
I am really happy with my purchases & was pleasantly surprised at how quickly they arrived in the mail. I will be purchasing items in the future from this company.
Broome Staircase Designs were very easy to deal with and the service was efficient and delivery within a few days.
I'm satisfied on the quality of the bracelet and the prompt delivery,
I won't hesitate to order again thank you and Cheers Gaye
Love the rather unique design and they stand out. Not for wearing every day but will make a statement when wearing Black and White outfits given I elected for the black and white designs.
I purchased a couple of rings and they were in my home within 5 days, very impressed with efficiency of shipping, my only annoyance is the discounts offered to some customers if they choose to search the internet or twitter etc, surely if discounts are offered they should be to all customers, It is something that makes me think twice about before ordering again if all customers are not treated equally, I appreciate that loyalty should be rewarded but this is not loyalty when you can search for a discount code, I will be hesitant ordering again because of this.
I love this stretchy pearl ring. Love the colours of the pearls and it is really comfortable on my finger... plus can wear it on three of my fingers depending on what look I want.
It was delivered to my door in under one week. Very happy and I will be buying more from this company.
The follow up after the purchase was great. Post 3 days. I am looking forward to doing business with Broome Staircase Designs again
Thank you
Arrived quickly, lovely gift my granddaughter will enjoy. Will buy again from this seller if the price is as reasonable as this item.
Your service and staff were amazing. Allowing us to help select from a number of pearls just added to a very warm experience.
Extremely happy with my purchases. All the pieces I ordered were exactly as described. The delivery time was super quick considering I live in Melb and they are in Broome. I ordered on Sunday night and received it on Thursday. I have since returned to the site and made other purchases
I am thrilled with my new earrings... they are gorgeous, the service is fantastic and it was a great experience all round.!
The rings are beautiful, service was excellent and delivery very fast. Looking forward to my next purchase. Very happy. Thank you
Very easy to deal with, the pendant was exactly what I thought it would be.
The tracking was good and the pendant arrived in a timely manner, certainly will consider again in the future.
Ring arrived quickly and in perfect condition. Exactly how it appears on the website. Very happy! I will definitely be shopping here again.
Purchased the pearl earrings as a present for my best friend. Both of us are very happy with them. Customer service was great and prompt.
Excellent communication, accurate order, friendly service, quick and safe delivery. Goods were nicely presented.
Answer: Hi Diana, Sorry to hear that you purchased the wrong size ring. We will happily exchange it for you subject to availability and postage costs. Please email us at sales1@broomestaicasedesigns.com.au should you wish to do this to make the arrangements
Answer: Hi Debbie, If you chose a south sea you will receive a certificate of authenticity and valuation. Regards Natalie
Answer: Hi Kay, All our pearls are either Freshwater or from the ocean. There are no freshwater pearl farms in Australia
Answer: Hi there, we can make these in white gold, however, as they are quiet heavy, they will be around $1500 in 9ct. Please let us know if you would like further information. Kind regards Julia BSD
Answer: Hi Lesley, we have a few things on sale for New Years: www.broomestaircasedesigns.com.au
Answer: Hi there! Yes that's absolutely fine - we can send direct and you can download your receipt direct from paypal. We also send a confirmation email to you confirming your order. If you have any further questions, please don't hesitate to contact us. Kind regards julia Prynne Company Director
Answer: Hi there May! Some of our Pearls are Australian and some are from overseas.
Answer: Hi there Kathy!, yes we have them in 14cm right thru to 22cm however, not in all our bracelets. Do you know the code of which one you like? Kind regards Julia BSD