Broome Staircase Designs
website thubmnail of Broome Staircase Designs

Broome Staircase DesignsReviews 2,017

4.4

From the business

Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery


broomestaircasedesigns.com.au
Broome, Western Australia, Australia
How would you rate Broome Staircase Designs?
grey star
grey star
grey star
grey star
grey star

Broome Staircase Designs Reviews Summary

The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.

This summary is generated by AI, based on text from customer reviews

service
45
value
46
shipping
44
returns
11
quality
60
This company responds to reviews on average within 4 days
Australia
1 review
1 helpful vote
Follow Elizabeth V.
Unfollow Elizabeth V.
Send Message
Share Review
Report Review

Great fast service
April 18, 2017

Easy to select purchases and order purchases, received exactly what I ordered as shown on the website, super fast delivery, thanks.

Date of experience: April 18, 2017
Australia
1 review
1 helpful vote
Follow Mary C.
Unfollow Mary C.
Send Message
Share Review
Report Review

I was very pleased with the service and speed of delivery. The ring size is just slightly tight for the finger I hoped to wear it on, so the size chart is slightly smaller to what my measured size, which I'll know should I purchase anything else in future. The earrings are just fine.
Thank you

Date of experience: April 17, 2017
Australia
1 review
2 helpful votes
Follow Anne T.
Unfollow Anne T.
Send Message
Share Review
Report Review

A 'Pearler of an experience'
April 15, 2017

As a first time 'buying via the net', I found this experience a really great one to start with, and the items I bought are just as they were advertised. Thank you so much for making this 'old girl' so happy.

Date of experience: April 15, 2017
Australia
1 review
1 helpful vote
Follow Lorraine j.
Unfollow Lorraine j.
Send Message
Share Review
Report Review

Terrible
April 15, 2017

I've had 2 of these rings replaced. Beautiful design but ring now silver. All gold come off. Still waiting for a response I sent 6 months ago. Was a gift from hubby. Gold ring ordered should stay gold. Have a beautiful gold pendant (town beach) no complaints there.

Date of experience: April 15, 2017
Natalie K. — Broome Staircase Designs Rep
over a year old

Hi Lorraine, Sorry to hear that this as happened. Please contact us via email so that we can attempt to rectify the issues

Australia
1 review
3 helpful votes
Follow Victor M.
Unfollow Victor M.
Send Message
Share Review
Report Review

Not pleased
April 15, 2017

Not great lasting quality, faulty after 2 weeks. Didn't wear the necklace in the shower or swimming or any of that sort of nature. The pearl has come away because in my eyes it is cheaply fastened. I know it was not overly expensive to buy but I would expect better value for money. Not keen on shopping there again

Date of experience: April 15, 2017
Natalie K. — Broome Staircase Designs Rep
over a year old

Hi Victor, Sorry to hear that this as happened. Please contact us via email so that we can rectify the issues

Australia
1 review
1 helpful vote
Follow Dianne M.
Unfollow Dianne M.
Send Message
Share Review
Report Review

Beautiful designs
April 15, 2017

I order a pair of the pearl hook earrings and I love them. I'm thinking about getting the pearl staircase to the moon pendant soon want it to be a 'special'.

Date of experience: April 15, 2017
Australia
1 review
1 helpful vote
Follow Diane H.
Unfollow Diane H.
Send Message
Share Review
Report Review

Excellent
April 14, 2017

Easy to order came in a couple of days and the product was better than in picture very happy as they where a gift

Date of experience: April 14, 2017
Australia
1 review
1 helpful vote
Follow chris s.
Unfollow chris s.
Send Message
Share Review
Report Review

Really lovely pearls particularly the small black pearls. Interested in seeing future products from Broome Staircase. Thats about it.

Date of experience: April 14, 2017
Australia
1 review
1 helpful vote
Follow Jenny C.
Unfollow Jenny C.
Send Message
Share Review
Report Review

Gre
April 13, 2017

I received my pendant in the mail today. I only ordered it on Saturday night.its gorgeous. Nicer than imagined. Very prompt service Thank you so much.

Date of experience: April 13, 2017
Australia
1 review
2 helpful votes
Follow Heather C.
Unfollow Heather C.
Send Message
Share Review
Report Review

Very happy
April 11, 2017

Very easy to order and was very impressed with how fast the delivery was, placed order in on the Wednesday and it was delivered to my doorstep by the Friday morning

Date of experience: April 11, 2017
Australia
1 review
1 helpful vote
Follow Antoinette J.
Unfollow Antoinette J.
Send Message
Share Review
Report Review

Thank you for the beautiful bracelet and prompt service. I chose it as a gift to take with me overseas.

Date of experience: April 10, 2017
Australia
1 review
1 helpful vote
Follow Despina G.
Unfollow Despina G.
Send Message
Share Review
Report Review

Surprised
April 10, 2017

It was a wonderful surprise when I received the earrings 3 days after ordering them. The goods are magnificent, well made and I hope the recipients appreciate them.

Date of experience: April 10, 2017
Australia
1 review
0 helpful votes
Follow Paricia C.
Unfollow Paricia C.
Send Message
Share Review
Report Review

Wonderful
April 7, 2017

Very prompt delivery and wonderful designs this is short and sweet shouldn't need any more characters.

Date of experience: April 7, 2017
Australia
1 review
1 helpful vote
Follow Paul E.
Unfollow Paul E.
Send Message
Share Review
Report Review

Pearl Ring
April 5, 2017

Ordering and payment was simple and straightforward and it was despatched within 24 hrs and it arrived about 1 week later well packed and in good order. The wife was delighted with it so that makes me happy too!

Date of experience: April 5, 2017
Australia
1 review
0 helpful votes
Follow Hazel S.
Unfollow Hazel S.
Send Message
Share Review
Report Review

Praise
April 3, 2017

Thanks for your jewellery I ordered
Am very happy with the purchases and especially lovely for gifts!

Date of experience: April 3, 2017
Australia
1 review
0 helpful votes
Follow Vicki S.
Unfollow Vicki S.
Send Message
Share Review
Report Review

Happy camper
April 3, 2017

Very satisfied. Prompt delivery. Am yet to see my purchase as I'm travelling and had it sent to my son's. Looking forward to seeing it next week.

Date of experience: April 3, 2017
Australia
1 review
0 helpful votes
Follow Roslynne M.
Unfollow Roslynne M.
Send Message
Share Review
Report Review

Good service
April 2, 2017

The website was easy to navigate and I received my order promptly - within three days. Can't ask for better than that.

Date of experience: April 2, 2017
Australia
1 review
2 helpful votes
Follow Vicki S.
Unfollow Vicki S.
Send Message
Share Review
Report Review

Great service lovely ring just what I wanted for my finger that has arthritis and nothing would fit stretchy ring perfect going to order other colours

Date of experience: April 2, 2017
Australia
1 review
0 helpful votes
Follow Carole S.
Unfollow Carole S.
Send Message
Share Review
Report Review

Good
April 2, 2017

Glad with my purchases from a few months ago, but disappointed that no response to my email about pearl ring.

Date of experience: April 2, 2017
Australia
1 review
0 helpful votes
Follow Perrene P.
Unfollow Perrene P.
Send Message
Share Review
Report Review

Beautiful pearls
March 31, 2017

I purchased black pearl earrings that are just beautiful. I was surprised how quickly they arrived all the way from Perth to Sydney. Could become addicted to this stunning jewellery.

Date of experience: March 31, 2017