Broome Staircase Designs
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Broome Staircase DesignsReviews 2,017

4.4

From the business

Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery


broomestaircasedesigns.com.au
Broome, Western Australia, Australia
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Broome Staircase Designs Reviews Summary

The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.

This summary is generated by AI, based on text from customer reviews

service
45
value
46
shipping
44
returns
11
quality
60
This company responds to reviews on average within 4 days
Australia
1 review
0 helpful votes
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Very attractive item.
May 3, 2017

Very pleased with my bracelet purchase and receive may comments when I wear it. Would be happy to recommend to others.

Date of experience: May 3, 2017
Australia
1 review
1 helpful vote
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No response
May 3, 2017

I couldn't work out how to pay with my credit card. Wanted products left details can I do it over the phone. Although I get emails there has been no response to me. So it was a sale missed out on. Was not impressed with customer service.

Date of experience: May 3, 2017
Australia
1 review
0 helpful votes
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Nice pearls
May 3, 2017

The pearl earring that I ordered were a consistent white colour and the pearl were of good quality and look more expensive than what I paid
Very Happy.

Date of experience: May 3, 2017
Australia
1 review
1 helpful vote
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Top class pendant, staff and service. Well done, it is lovely to buy jewellery with a touch of my home state.

Date of experience: May 3, 2017
Australia
1 review
0 helpful votes
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When I ordered the ring I apparently pressed the wrong key on the computer and the size came up as J, way too small. I called the company to request a replacement for the correct size and they responded immediately, going above and beyond to deliver the correct ring to me in time for Easter. Natalie was amazing. Efficient and approachable. I couldn't have asked for better customer care. I am thrilled with my ring and will probably buy more product from Broome Staircase Designs now that I am aware of their company and products. Thank you so much.

Date of experience: May 2, 2017
Washington
1 review
0 helpful votes
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Beautiful earrings
May 2, 2017

The earrings arrived in good time, and are great quality. Highly satisfied. I will order from them again.

Date of experience: May 2, 2017
Australia
1 review
0 helpful votes
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Great
May 1, 2017

Easy to order online. Fast processing and delivery. No dramas. Great product at great price. Would highly recommend to everyone.

Date of experience: May 1, 2017
Australia
1 review
0 helpful votes
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Great Service.
May 1, 2017

I had a response from my order immediately. It was shipped on time and I had my beautiful bracelet delivered in four days. Am a very satisfied customer, I am sure I will be making future purchases. I have had plenty of comments on the bracelet I purchased.

Date of experience: May 1, 2017
Australia
1 review
1 helpful vote
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Would shop here again
April 28, 2017

Responded promptly to query on Facebook.
Easy website to use.
Prompt delivery of product.
Exactly what I wanted. Thanks :)

Date of experience: April 28, 2017
Australia
1 review
1 helpful vote
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Excellent service
April 27, 2017

I was so pleased with my necklace and it arrived safely and quickly. Thank you for the excellent service Kath

Date of experience: April 27, 2017
Australia
2 reviews
3 helpful votes
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Dissatisfied client
April 26, 2017

Very disappointed with the black rings I ordered as they are blue not black,
I called your store & was advised -oh yes they are more blue than black, very dissatisfied.

Date of experience: April 26, 2017
Australia
1 review
0 helpful votes
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Gift purchased
April 26, 2017

Everything was fine, the gift bracelet I purchased was delivered in a timely manner and in an undamaged state.

Date of experience: April 26, 2017
Australia
1 review
0 helpful votes
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Unique jewellery
April 26, 2017

Fast, hassle free experience.
Totally happy with product and service.
Would recommend for people seeking jewellery with a "touch of Broome"..

Date of experience: April 26, 2017
Australia
1 review
0 helpful votes
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AWESOME
April 25, 2017

Great communication and such a wonderful piece I will treasure for years to come :) Delivered in a timely manner. Will be taking a sneak peak occasionally to look over the magnificent range available in future. Thank you

Date of experience: April 25, 2017
Australia
1 review
0 helpful votes
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Pearl ring
April 25, 2017

Received my ring, which I think is just lovely, very quickly. Thanks for the great service and the beautiful product.

Date of experience: April 25, 2017
Australia
1 review
1 helpful vote
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Beautiful pearls
April 24, 2017

The pearl earrings were better than I expected. The ring was a good design and sat comfortably on the finger. Very happy with purchase!

Date of experience: April 24, 2017
Australia
1 review
0 helpful votes
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So pleased with my earrings
April 24, 2017

Love the website and the jewellery. Ordering was easy and delivery was prompt. My pearl earrings are just what I was looking for and so was the price. Thankyou

Date of experience: April 24, 2017
Australia
1 review
0 helpful votes
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In the past I have had excellent purchases. However on this occasion have been disappointed. Waiting for pendant to be repaird.

Date of experience: April 22, 2017
Australia
1 review
0 helpful votes
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Very Happy
April 21, 2017

Met expectations and made the purchasing experience enjoyable and reliable. Will certainly use them again as their designs are unique.

Date of experience: April 21, 2017
Arizona
2 reviews
0 helpful votes
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Delivery was promt and securely packaged. The earrings are stunning I am very happy with my purchase. The gift box that I also purchased is very nice.

Date of experience: April 20, 2017