Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery
The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.
This summary is generated by AI, based on text from customer reviews
Very pleased with my bracelet purchase and receive may comments when I wear it. Would be happy to recommend to others.
I couldn't work out how to pay with my credit card. Wanted products left details can I do it over the phone. Although I get emails there has been no response to me. So it was a sale missed out on. Was not impressed with customer service.
The pearl earring that I ordered were a consistent white colour and the pearl were of good quality and look more expensive than what I paid
Very Happy.
Top class pendant, staff and service. Well done, it is lovely to buy jewellery with a touch of my home state.
When I ordered the ring I apparently pressed the wrong key on the computer and the size came up as J, way too small. I called the company to request a replacement for the correct size and they responded immediately, going above and beyond to deliver the correct ring to me in time for Easter. Natalie was amazing. Efficient and approachable. I couldn't have asked for better customer care. I am thrilled with my ring and will probably buy more product from Broome Staircase Designs now that I am aware of their company and products. Thank you so much.
The earrings arrived in good time, and are great quality. Highly satisfied. I will order from them again.
I had a response from my order immediately. It was shipped on time and I had my beautiful bracelet delivered in four days. Am a very satisfied customer, I am sure I will be making future purchases. I have had plenty of comments on the bracelet I purchased.
Responded promptly to query on Facebook.
Easy website to use.
Prompt delivery of product.
Exactly what I wanted. Thanks :)
I was so pleased with my necklace and it arrived safely and quickly. Thank you for the excellent service Kath
Very disappointed with the black rings I ordered as they are blue not black,
I called your store & was advised -oh yes they are more blue than black, very dissatisfied.
Everything was fine, the gift bracelet I purchased was delivered in a timely manner and in an undamaged state.
Fast, hassle free experience.
Totally happy with product and service.
Would recommend for people seeking jewellery with a "touch of Broome"..
Great communication and such a wonderful piece I will treasure for years to come :) Delivered in a timely manner. Will be taking a sneak peak occasionally to look over the magnificent range available in future. Thank you
Received my ring, which I think is just lovely, very quickly. Thanks for the great service and the beautiful product.
The pearl earrings were better than I expected. The ring was a good design and sat comfortably on the finger. Very happy with purchase!
Love the website and the jewellery. Ordering was easy and delivery was prompt. My pearl earrings are just what I was looking for and so was the price. Thankyou
In the past I have had excellent purchases. However on this occasion have been disappointed. Waiting for pendant to be repaird.
Met expectations and made the purchasing experience enjoyable and reliable. Will certainly use them again as their designs are unique.
Delivery was promt and securely packaged. The earrings are stunning I am very happy with my purchase. The gift box that I also purchased is very nice.
Answer: Hi Diana, Sorry to hear that you purchased the wrong size ring. We will happily exchange it for you subject to availability and postage costs. Please email us at sales1@broomestaicasedesigns.com.au should you wish to do this to make the arrangements
Answer: Hi Debbie, If you chose a south sea you will receive a certificate of authenticity and valuation. Regards Natalie
Answer: Hi Kay, All our pearls are either Freshwater or from the ocean. There are no freshwater pearl farms in Australia
Answer: Hi there, we can make these in white gold, however, as they are quiet heavy, they will be around $1500 in 9ct. Please let us know if you would like further information. Kind regards Julia BSD
Answer: Hi Lesley, we have a few things on sale for New Years: www.broomestaircasedesigns.com.au
Answer: Hi there! Yes that's absolutely fine - we can send direct and you can download your receipt direct from paypal. We also send a confirmation email to you confirming your order. If you have any further questions, please don't hesitate to contact us. Kind regards julia Prynne Company Director
Answer: Hi there May! Some of our Pearls are Australian and some are from overseas.
Answer: Hi there Kathy!, yes we have them in 14cm right thru to 22cm however, not in all our bracelets. Do you know the code of which one you like? Kind regards Julia BSD