Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery
The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.
This summary is generated by AI, based on text from customer reviews
Very satisfied with service. Article arrived promptly, well packaged and very happy with purchase. This is the second article I have purchased.
I am very disappointed with the quality of the bangle. It is so fine and flimsy. The pearl looks as though it has a mark on it too.
The delivery service was good.
Excellent customer service. Received goods super quick and extremely pleased with product. Will definately purchase from this company again.
I was buying a gift for a friend overseas. The idea of an Australian pearl was perfect however, I could buy the same thing in the stores for half the price
Purchased a bracelet, it was received within 4 days, I will certainly buy again from this supplier. The quality was what I had expected, thankyou my wife loved it.
Site can be a little difficult to navigate if you want to restrict your search but the product is gorgeous and arrived in a timely manner I did however take a while to figure out the clasp on the leather chocker may a little instruction slip would help with first time purchases
Love the style of the jewellery and the exceptional value.The purchase experience was so smooth with communication throughout.
Site can be a bit confusing with pop over ads but over all service and delivery was efficient and well done.
Very happy with my purchase and the prompt service. As I'm allergic to 99.9 percent of metals I value the fact I have found Broome staircase Designs that I can pick with just pearls.
Glue was visible where the pearl joined the bangle, made me question quality control prior to dispatch. I appreciated that it's a piece you have to be careful with but it got caught on a long sleeve top and has now become bent out of shape. Disappointed.
My parcel was lost and finally came a month after ordering. I was disappointed with the item (a child's ring) as I thought the metal was of an inferior quality. In addition the subject didn't "sit" nicely in the setting and the metal was not smooth and could scratch. However it was inexpensive and novel so no point in being too harsh!
I am very happy with my purchase thank you. It was despatched promptly and was true to description. I would not hesitate to make another purchase from this store.
Beautifully packaged to give as a gift. The product is just as I would have expected from Broome pearls and I am keeping in mind for future gifts. Reasonably priced as well
We saw the bracelet on the web site, purchased paid and received.
That simple...
I don't need to say much more just making up the characters, we are very happy with our purchase.
The items were exactly as shown, wonderful communication and very speedy delivery. Enjoyed dealing with this company. They were very professional.
The earrings I wanted were small. I bought two sizes. It was hard to tell that they were as small as they are.
Received my purchases promptly was notified they would be coming separately and very satisfied with what I had purchased
Answer: Hi Diana, Sorry to hear that you purchased the wrong size ring. We will happily exchange it for you subject to availability and postage costs. Please email us at sales1@broomestaicasedesigns.com.au should you wish to do this to make the arrangements
Answer: Hi Debbie, If you chose a south sea you will receive a certificate of authenticity and valuation. Regards Natalie
Answer: Hi Kay, All our pearls are either Freshwater or from the ocean. There are no freshwater pearl farms in Australia
Answer: Hi there, we can make these in white gold, however, as they are quiet heavy, they will be around $1500 in 9ct. Please let us know if you would like further information. Kind regards Julia BSD
Answer: Hi Lesley, we have a few things on sale for New Years: www.broomestaircasedesigns.com.au
Answer: Hi there! Yes that's absolutely fine - we can send direct and you can download your receipt direct from paypal. We also send a confirmation email to you confirming your order. If you have any further questions, please don't hesitate to contact us. Kind regards julia Prynne Company Director
Answer: Hi there May! Some of our Pearls are Australian and some are from overseas.
Answer: Hi there Kathy!, yes we have them in 14cm right thru to 22cm however, not in all our bracelets. Do you know the code of which one you like? Kind regards Julia BSD
The bracelet you are referring to does not have a Australia Pearl on it - it was a Freshwater Pearl