Broome Staircase Designs
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Broome Staircase DesignsReviews 2,017

4.4

From the business

Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery


broomestaircasedesigns.com.au
Broome, Western Australia, Australia
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Broome Staircase Designs Reviews Summary

The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.

This summary is generated by AI, based on text from customer reviews

service
45
value
46
shipping
44
returns
11
quality
60
This company responds to reviews on average within 4 days
Australia
1 review
1 helpful vote
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Purchase of pearl bracelet.
May 9, 2017

Very satisfied with service. Article arrived promptly, well packaged and very happy with purchase. This is the second article I have purchased.

Date of experience: May 9, 2017
Australia
1 review
0 helpful votes
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Unhappy with purchase.
May 9, 2017

I am very disappointed with the quality of the bangle. It is so fine and flimsy. The pearl looks as though it has a mark on it too.
The delivery service was good.

Date of experience: May 9, 2017
Australia
1 review
0 helpful votes
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5 out of 5
May 9, 2017

Excellent customer service. Received goods super quick and extremely pleased with product. Will definately purchase from this company again.

Date of experience: May 9, 2017
Australia
2 reviews
1 helpful vote
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I was buying a gift for a friend overseas. The idea of an Australian pearl was perfect however, I could buy the same thing in the stores for half the price

Date of experience: May 9, 2017
Natalie K. — Broome Staircase Designs Rep
over a year old

The bracelet you are referring to does not have a Australia Pearl on it - it was a Freshwater Pearl

Australia
1 review
0 helpful votes
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GIFT DELIVERED ON TIME
May 8, 2017

Purchased a bracelet, it was received within 4 days, I will certainly buy again from this supplier. The quality was what I had expected, thankyou my wife loved it.

Date of experience: May 8, 2017
Australia
1 review
0 helpful votes
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Beautiful pearl
May 8, 2017

Site can be a little difficult to navigate if you want to restrict your search but the product is gorgeous and arrived in a timely manner I did however take a while to figure out the clasp on the leather chocker may a little instruction slip would help with first time purchases

Date of experience: May 8, 2017
Australia
1 review
0 helpful votes
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Great product. Great service
May 6, 2017

Love the style of the jewellery and the exceptional value.The purchase experience was so smooth with communication throughout.

Date of experience: May 6, 2017
Australia
1 review
1 helpful vote
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Good Job
May 6, 2017

Site can be a bit confusing with pop over ads but over all service and delivery was efficient and well done.

Date of experience: May 6, 2017
Australia
1 review
2 helpful votes
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Beautiful pearls
May 5, 2017

Very happy with my purchase and the prompt service. As I'm allergic to 99.9 percent of metals I value the fact I have found Broome staircase Designs that I can pick with just pearls.

Date of experience: May 5, 2017
Australia
1 review
1 helpful vote
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Flimsy
May 4, 2017

Glue was visible where the pearl joined the bangle, made me question quality control prior to dispatch. I appreciated that it's a piece you have to be careful with but it got caught on a long sleeve top and has now become bent out of shape. Disappointed.

Date of experience: May 4, 2017
Australia
1 review
1 helpful vote
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Chuffed,
May 4, 2017

Delighted with my bracelets and the efficiency of the Broome Staircase
Designs mob... looking forward to being tempted again!

Date of experience: May 4, 2017
Australia
1 review
2 helpful votes
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Disappointed
May 4, 2017

My parcel was lost and finally came a month after ordering. I was disappointed with the item (a child's ring) as I thought the metal was of an inferior quality. In addition the subject didn't "sit" nicely in the setting and the metal was not smooth and could scratch. However it was inexpensive and novel so no point in being too harsh!

Date of experience: May 4, 2017
Australia
1 review
2 helpful votes
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I am very happy with my purchase thank you. It was despatched promptly and was true to description. I would not hesitate to make another purchase from this store.

Date of experience: May 3, 2017
Australia
1 review
1 helpful vote
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Bracelet
May 3, 2017

Quick delivery. Quite a nice product although the material holding the pearls has stretched a bit. Hope this does not get any worse.

Date of experience: May 3, 2017
Australia
1 review
0 helpful votes
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Perfect gift
May 3, 2017

Beautifully packaged to give as a gift. The product is just as I would have expected from Broome pearls and I am keeping in mind for future gifts. Reasonably priced as well

Date of experience: May 3, 2017
Australia
1 review
2 helpful votes
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Add a bracelet to that
May 3, 2017

We saw the bracelet on the web site, purchased paid and received.
That simple...
I don't need to say much more just making up the characters, we are very happy with our purchase.

Date of experience: May 3, 2017
Australia
1 review
1 helpful vote
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The perfect non expensive gift for my girl friends. The stretch pearl rings will fit any finger and look lovely.

Date of experience: May 3, 2017
Australia
1 review
1 helpful vote
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Excellent service
May 3, 2017

The items were exactly as shown, wonderful communication and very speedy delivery. Enjoyed dealing with this company. They were very professional.

Date of experience: May 3, 2017
Australia
1 review
1 helpful vote
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Pretty little earrings
May 3, 2017

The earrings I wanted were small. I bought two sizes. It was hard to tell that they were as small as they are.

Date of experience: May 3, 2017
Australia
1 review
0 helpful votes
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Amazing
May 3, 2017

Received my purchases promptly was notified they would be coming separately and very satisfied with what I had purchased

Date of experience: May 3, 2017