Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery
The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.
This summary is generated by AI, based on text from customer reviews
Very happy with both products.
Purchased earrings and staircase pendant.
Good quality and value can certainly recommend.
My precious lil pearl arrived today, it was meant as a surprise for my 50th, sorry couldn't wait love it..
Ordered item online which was delivered promptly. Very pleased with item that I chose. Would highly recommend Broome Staircase Designs
Very good quality love the colours of the pearls very friendly company to deal with. Delivery very quick
Incorrect goods were sent in error, Julia answered my email re this immediately, very professional service
Very happy - just recommend highlighting no chains with the charms. If I'd known I would have ordered.
Excellent necklace at sale price, a beautiful excellent example of Broome Staircase Designs that I saw on Facebook.
Excellent communication and parcel tracking.
Swift delivery unlike many recent experiences with Australian Post.
Was thrilled with the earrings! Online buying was excellent and delivery prompt. Loved the fact that earrings were reduced in price, and would buy again.
I loved the freshwater pearls necklace and cultured pearl bracelet I bought, however it would ve have been a little nicer presentation wise if they had of come in a gift box as it was bought as a birthday present
Othetwise, I loved my purchase... the communication and postage speed was fantastic... thank you
I purchases a piece of jewellery, and spoke to the girls pre my delivery and they were lovely and very helpful.
Beautiful piece of jewellery, good service, very satisfied with my purchase and will no doubt end up a regular customer.
The delivery was very fast and arrived on the day i was told i would recive it I'm pleased with the earrings
First purchase with my first paypal account and couldn't be happier. Absolutely love my bracelet and your sale iss fantastic. Will be getting a new ring next. Thankyou for your prompt reliable service.
Both sets of ear rings are lovely, I thought the flower ones are sweet but could have been a little bigger.
A friend showed me the website after I had admired her earings.
My earings arrived in a few days with Australia Post, all abled to be tracked and updated delivery details.
The earings are lovely just wish they had rose gold hooks to choose from.
I am very happy with the service and items I bought from Broome Staircase Designs. I received the items four days after I ordered them online.
I am one very happy customer.
Very quick delivery, well packaged and beautiful bracelet. Price was excellent as it was a sale item. Would recommend to others. But not the survey because making people write 100 characters will put them off.
I ordered the a gold staircase to the moon pendant with a white pearl. It's gorgeous. My grandmother is going to love this for her 90th birthday!
An easy to negotiate site, with a good range of good quality merchandise. A good range of prices, too - from extremely reasonable right up to quite expensive for exquisite designs.
The items I purchased arrived quickly. The seller was quick to let me know that they'd been shipped & even let me know that they'd be delivered "today", which they were.
I'm very, very pleased with the quality of the items. The pearls are well coloured and the items are well made. I think I'll be wearing these lovely things quite a bit, and I'm happy to recommend this site and seller. Thank you.
Very satisfied with service. Article arrived promptly, well packaged and very happy with purchase. This is the second article I have purchased.
Answer: Hi Diana, Sorry to hear that you purchased the wrong size ring. We will happily exchange it for you subject to availability and postage costs. Please email us at sales1@broomestaicasedesigns.com.au should you wish to do this to make the arrangements
Answer: Hi Debbie, If you chose a south sea you will receive a certificate of authenticity and valuation. Regards Natalie
Answer: Hi Kay, All our pearls are either Freshwater or from the ocean. There are no freshwater pearl farms in Australia
Answer: Hi there, we can make these in white gold, however, as they are quiet heavy, they will be around $1500 in 9ct. Please let us know if you would like further information. Kind regards Julia BSD
Answer: Hi Lesley, we have a few things on sale for New Years: www.broomestaircasedesigns.com.au
Answer: Hi there! Yes that's absolutely fine - we can send direct and you can download your receipt direct from paypal. We also send a confirmation email to you confirming your order. If you have any further questions, please don't hesitate to contact us. Kind regards julia Prynne Company Director
Answer: Hi there May! Some of our Pearls are Australian and some are from overseas.
Answer: Hi there Kathy!, yes we have them in 14cm right thru to 22cm however, not in all our bracelets. Do you know the code of which one you like? Kind regards Julia BSD