Broome Staircase Designs
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Broome Staircase DesignsReviews 2,016

4.4

From the business

Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery


broomestaircasedesigns.com.au
Broome, Western Australia, Australia
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Broome Staircase Designs Reviews Summary

The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.

This summary is generated by AI, based on text from customer reviews

service
45
value
46
shipping
44
returns
11
quality
59
This company responds to reviews on average within 4 days
Texas
1 review
1 helpful vote
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GREAT EXPERIENCE
June 1, 2017

First purchase from this Company and Very pleased with their inter reaction and the final product... beautiful. Pretty sure you will hear from me again re future purchases. Thank you

Date of experience: June 1, 2017
Australia
1 review
1 helpful vote
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Impressive
May 31, 2017

Love my bracelet and loved the friendly, prompt service. I've bought from them before in Brooke but this was my first online purchase. I'm sure it won't be my last!

Date of experience: May 31, 2017
Australia
1 review
1 helpful vote
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Satisfaction
May 30, 2017

My order was dealt with promptly and delivered in two days. The goods were as described on the website and gift wrapped.

Date of experience: May 30, 2017
Australia
1 review
1 helpful vote
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Peal Earrings
May 29, 2017

Thanks you for the earrings, they arrived very quickly and were as described. Very pleased. The instructions for care were also very much appreciated.

Date of experience: May 29, 2017
Australia
1 review
0 helpful votes
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Necklet is exactly what I was looking for. Good quality leather and lovely pearl. Quick delivery. Will wear it often. Thank you.

Date of experience: May 29, 2017
Australia
2 reviews
1 helpful vote
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Broome Staircase Designs.
May 28, 2017

I have recently purchased a pendant and it's just perfect, Staircase to the Moon. Beautifully carved, wonderful colours in the pearl shell and lovely to wear. I have had so many comments while wearing it. I also have two pearl bracelet I purchased while holidaying in Broome.
Very quick to deliever. Excellent service.
Very happy with Broome Staircase Designs.

Date of experience: May 28, 2017
Australia
1 review
0 helpful votes
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Pearl bangle
May 27, 2017

Absolutely awesome fast process of order quick delivery recommend to buy your pearls from here unreal very happy

Date of experience: May 27, 2017
Australia
1 review
2 helpful votes
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Great Service
May 27, 2017

My order was delivered in 4 days. Very impressed. Also the earrings are beautiful. Definitely recommend this Company

Date of experience: May 27, 2017
Australia
1 review
1 helpful vote
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Love pearls
May 26, 2017

I travelled through Broome a few years ago and fell in love with pearls and the area. Could live there but too hot for the hubby.

Date of experience: May 26, 2017
Australia
1 review
0 helpful votes
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Nothing like photo
May 25, 2017

Extemely disappointed with earings they are very small compared to photo and look cheap and nasty would have been better buying $59 pair instead of these ugly $99 pair

Date of experience: May 25, 2017
Australia
1 review
0 helpful votes
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Beautiful
May 25, 2017

I was treated wounderfully reaspectfuly and understanding I love the necklace i received it today I will be happy to shop with you again and recommend you to my friends thank you for great service

Date of experience: May 25, 2017
Australia
1 review
0 helpful votes
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Very Satisfied with service
May 24, 2017

I was so surprised by the contact all the way from when I selected the ring to the delivery. I have never experienced such prompt service. I was more surprised that the ring turned up from Australia post with in a couple of days. Thank you

Date of experience: May 24, 2017
Australia
1 review
1 helpful vote
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Happy Wife
May 24, 2017

The hardest part of buying anything from Broome Staircase designs is my wife deciding what she wants. After that it is all easy!

Date of experience: May 24, 2017
Australia
1 review
2 helpful votes
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Amazing
May 23, 2017

My nexklace is stunning and the hand written note made it even more special. Cannot thank them enough

Date of experience: May 23, 2017
Australia
1 review
0 helpful votes
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First purchase
May 23, 2017

Had been looking at the site for a few weeks deciding on what to purchase. Did my selection and paid on line, prompt reply with tracking details and arrived on the day it said. Very happy with my jewellery.

Date of experience: May 23, 2017
Australia
1 review
0 helpful votes
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Very quick service
May 22, 2017

Very good company & service
My earrings arrived on the day that they said they would. The company has a good web site too.

Date of experience: May 22, 2017
Australia
1 review
1 helpful vote
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Not exactly what I wanted.
May 19, 2017

I thought I had ordered for an adult. What I got was for a child. I can still use it but will have to find a better present now.

Date of experience: May 19, 2017
Australia
1 review
1 helpful vote
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Customer Service
May 19, 2017

I ordered my pendant and received my order within three working days. Very happy with the service provided.

Date of experience: May 19, 2017
Australia
1 review
0 helpful votes
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Pearl ear rings
May 19, 2017

I only had the ear rings on an hour and my ear lobes were killing me. I thought you said it was gold, if it was gold It would never of hurt my ears. I have had to remove them already so not impressed at all. I have very small lobes also which might not of helped as the pearl was alittle too big for my liking.
Iwould never of bought them if I knew they were not gold as I cannot wear anything else.

Date of experience: May 19, 2017
Natalie K. — Broome Staircase Designs Rep
over a year old

Broome Staircase Designs has not advertised these earrings are being Gold - the product description clearly state that they are '18ct gold dipped (Sterling Silver Base Metal!)"

Australia
1 review
0 helpful votes
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Good service
May 18, 2017

Very prompt delivery, I was notified by Aus Post on expected delivery day, so I knew when to expect my parcel.

Date of experience: May 18, 2017