Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery
The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.
This summary is generated by AI, based on text from customer reviews
First purchase from this Company and Very pleased with their inter reaction and the final product... beautiful. Pretty sure you will hear from me again re future purchases. Thank you
Love my bracelet and loved the friendly, prompt service. I've bought from them before in Brooke but this was my first online purchase. I'm sure it won't be my last!
My order was dealt with promptly and delivered in two days. The goods were as described on the website and gift wrapped.
Thanks you for the earrings, they arrived very quickly and were as described. Very pleased. The instructions for care were also very much appreciated.
Necklet is exactly what I was looking for. Good quality leather and lovely pearl. Quick delivery. Will wear it often. Thank you.
I have recently purchased a pendant and it's just perfect, Staircase to the Moon. Beautifully carved, wonderful colours in the pearl shell and lovely to wear. I have had so many comments while wearing it. I also have two pearl bracelet I purchased while holidaying in Broome.
Very quick to deliever. Excellent service.
Very happy with Broome Staircase Designs.
Absolutely awesome fast process of order quick delivery recommend to buy your pearls from here unreal very happy
My order was delivered in 4 days. Very impressed. Also the earrings are beautiful. Definitely recommend this Company
I travelled through Broome a few years ago and fell in love with pearls and the area. Could live there but too hot for the hubby.
Extemely disappointed with earings they are very small compared to photo and look cheap and nasty would have been better buying $59 pair instead of these ugly $99 pair
I was treated wounderfully reaspectfuly and understanding I love the necklace i received it today I will be happy to shop with you again and recommend you to my friends thank you for great service
I was so surprised by the contact all the way from when I selected the ring to the delivery. I have never experienced such prompt service. I was more surprised that the ring turned up from Australia post with in a couple of days. Thank you
The hardest part of buying anything from Broome Staircase designs is my wife deciding what she wants. After that it is all easy!
Had been looking at the site for a few weeks deciding on what to purchase. Did my selection and paid on line, prompt reply with tracking details and arrived on the day it said. Very happy with my jewellery.
Very good company & service
My earrings arrived on the day that they said they would. The company has a good web site too.
I thought I had ordered for an adult. What I got was for a child. I can still use it but will have to find a better present now.
I ordered my pendant and received my order within three working days. Very happy with the service provided.
I only had the ear rings on an hour and my ear lobes were killing me. I thought you said it was gold, if it was gold It would never of hurt my ears. I have had to remove them already so not impressed at all. I have very small lobes also which might not of helped as the pearl was alittle too big for my liking.
Iwould never of bought them if I knew they were not gold as I cannot wear anything else.
Very prompt delivery, I was notified by Aus Post on expected delivery day, so I knew when to expect my parcel.
Answer: Hi Diana, Sorry to hear that you purchased the wrong size ring. We will happily exchange it for you subject to availability and postage costs. Please email us at sales1@broomestaicasedesigns.com.au should you wish to do this to make the arrangements
Answer: Hi Debbie, If you chose a south sea you will receive a certificate of authenticity and valuation. Regards Natalie
Answer: Hi Kay, All our pearls are either Freshwater or from the ocean. There are no freshwater pearl farms in Australia
Answer: Hi there, we can make these in white gold, however, as they are quiet heavy, they will be around $1500 in 9ct. Please let us know if you would like further information. Kind regards Julia BSD
Answer: Hi Lesley, we have a few things on sale for New Years: www.broomestaircasedesigns.com.au
Answer: Hi there! Yes that's absolutely fine - we can send direct and you can download your receipt direct from paypal. We also send a confirmation email to you confirming your order. If you have any further questions, please don't hesitate to contact us. Kind regards julia Prynne Company Director
Answer: Hi there May! Some of our Pearls are Australian and some are from overseas.
Answer: Hi there Kathy!, yes we have them in 14cm right thru to 22cm however, not in all our bracelets. Do you know the code of which one you like? Kind regards Julia BSD
Broome Staircase Designs has not advertised these earrings are being Gold - the product description clearly state that they are '18ct gold dipped (Sterling Silver Base Metal!)"