Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery
The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.
This summary is generated by AI, based on text from customer reviews
Very easy to buy from website, very quick delivery and very satisfied with the lovely earrings.
Just purchased these and I am extremely happy with the customer service and the earrings were certainly were excellent value. I highly recommend them.
I have two orders in line with you and had no correspondence from you as I wished to have both by xmas
One piece was broken, and when I went to put on 2nd neoprene, it broke to. I have since repaired myself. I shouldn't have to do any repairs on something I have paid money for?
Lovely pearl earrings at a good price, beautifully packaged, fast and secure delivery
Beautiful products, chose express shipping and items packed same day. Absolutely in love with my items! Now I wish I'd bought for myself!
I purchased the Mabe ring for my wife's birthday and she absolutely loves it. The pearl has a beautiful colour and she can't stop commenting on it. Delivery was quick and the order went through smoothly.
I had brought a pearl necklace and pearl ear rings from Broom Stair Case designs before purchasing the pearl ring and I can only praise the efficient service I have received since I started dealing with th a couple of years ago.
I was so pleased how quickly I received the in the post, I could not wait to open the parcel to have a look.
Myra was very helpful in assisting me to select a beautiful pearl. She gave me a selection of pearls to choose from. Many shapes and sizes was offered. And photos.
Still waiting for my purchases to arrive as it has been delayed with Australia Post
Hi Brian once packages have been collected by Australia Post we have no control on the delays and being Christmas this can happen.
Very personable service and staff were very easy and helpful to deal with.
Great product at a great price. Easy to purchase and quick delivery. I recently visited the shop in Broome so I trust their product.
Good, reasonably priced range. Prompt delivery. Good product
I have purchased in Broome and online and have been very happy with the online portal and speedy delivery. Unfortunately I was disappointed with the colour of the black pearl I purchased, as it was more in blue tones than black.
I was satisfied with online site and expedient delivery, but disappointed with quality of product. It wasn't up to my expectation.
Excellent products and speedy service. And as a bonus an extra discount via the loyalty program
Receieved my order of beautiful pearls very promptly. Would definately buy again from this business.
It was good description of product with nice packaging good service
I was notified that purchase would definitely arrive 3-4/12. Thus has not happened. Hopefully it will be here next week. Very inconvenient.
Could not be happier with the amazing service given when I had to return the purchase for a smaller size. 10 out of 10.
Answer: Hi Diana, Sorry to hear that you purchased the wrong size ring. We will happily exchange it for you subject to availability and postage costs. Please email us at sales1@broomestaicasedesigns.com.au should you wish to do this to make the arrangements
Answer: Hi Debbie, If you chose a south sea you will receive a certificate of authenticity and valuation. Regards Natalie
Answer: Hi Kay, All our pearls are either Freshwater or from the ocean. There are no freshwater pearl farms in Australia
Answer: Hi there, we can make these in white gold, however, as they are quiet heavy, they will be around $1500 in 9ct. Please let us know if you would like further information. Kind regards Julia BSD
Answer: Hi Lesley, we have a few things on sale for New Years: www.broomestaircasedesigns.com.au
Answer: Hi there! Yes that's absolutely fine - we can send direct and you can download your receipt direct from paypal. We also send a confirmation email to you confirming your order. If you have any further questions, please don't hesitate to contact us. Kind regards julia Prynne Company Director
Answer: Hi there May! Some of our Pearls are Australian and some are from overseas.
Answer: Hi there Kathy!, yes we have them in 14cm right thru to 22cm however, not in all our bracelets. Do you know the code of which one you like? Kind regards Julia BSD
Hi Mags we have shipped out your orders right away the delay was due to Australia post being Christmas.