From the business
Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery
Broome Staircase Designs Reviews Summary
The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.
This summary is generated by AI, based on text from customer reviews
Order arrived promptly & the jewellery was beautiful. I would recommend them to everyone for a gift that lasts forever
Very professional quick delivery. Would purchase from them again. Purchased both in the shop and on line. Equally as good both ways.
Can not recommend Broom highly enough. I have bought several pearls and each are exactly what i expected. Prompt delivery is a bonus. Nicely packed. Thanks so much. Will continue to purchase from you.
Fast, efficient service that provided a beautiful bracelet which I will cherish...
This is the second piece I've got from Broome Staircase Designs and the service has always been excellent. Beautiful pieces and well priced, I can't wait to buy more jewellery from this store
Have ordered several pieces from Broome Staircase Designs and
Thrilled with every order. Will definitely shop with them again. Prompt delivery very refreshing.
I loved my recent purchase of pearl earrings. They arrived beautifully packaged, looking exactly as I imagined. Earrings very true to image on website. Communication was excellent.
Thankyou, I will certainly return to your website.
My gold pearl pendant is exactly what I was looking for was excited to receive it as I have been looking around for a while such a easy website to look around on
And thank you for my free pearl charm bracelet what a surprise thank you
Thought I'd ordered the round, but I received drop shaped ones. They are gorgeous so I kept them. Make sure you get the size and shape right when ordering.
I purchased some pearl earrings to wear on my wedding day. I received them promptly and they just looked like the photos I viewed online.
I am not accustom to purchasing online so read all the reviews. There was one that showed a comment that the size of the pearl was too small and I couldn't agree at all. The quality and size was as described.
I am happy with the service, just not with the purchase. It is too flimsy or delicate for a better word especially for my huge wrists.
Dianne Stanford
Have ordered online from Broome Staircase Designs on a number of occasions and have never been disappointed. The jewellery is beautiful and well made.
Will be ordering more for sure.
Thank you :)
I am very happy with my purchase. Delivered super fast Customer service and communication excellent, would happily recommend.
Love the earrings- great design, looks fabulous and fantastic service. Look forward to seeing more of your beautiful designs in the future. Thank you
The bracket is even better than what I thought it would be and the earrings are really lovely. It arrived I day earlier than expected. Very pleased.
My order was promptly despatched and goods excellent.
However, the e-mail I sent a couple of weeks ago enquiring about one of your products was not answered.
I was very satisfied with the help and response I got from you when I did my shopping. Keep it up and I will recommend you to my friends.
Thanks and I love my bracelet
Poor service and still no goods. And then this review is trying to make me say more and I have nothing further to say
Love the pearls I chose... Both times! My friends complimented them when I wore them both times as soon as I saw them
Purchased a ring from Brooke Staircase Designs and it is stunning. Exactly as photo shown and very good value for a high standard of work.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Michelle, Sorry to hear that you are disappointed with our service. I have reviewed the emails and we have not received any from you, which makes it difficult for us to respond to any concerns. I have reviewed the order system and note that you placed an order at 1039am on the 14 July and it was shipped via Eparcel Registered Australia Post at 3.29pm the same day. Once your order is picked up by Australia Post it is out of our hands and control. As stated on our website and Australia Posts website delivery can take between 3 -10 business days and today (24th July) is only day 5 so we are still within the stipulated delivery times. We have contacted Australia Post and have been advised that there was a sorting error which has been rectified and your parcel is on its way to you with delivery due by Thursday 28th July.