From the business
Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery
Broome Staircase Designs Reviews Summary
The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.
This summary is generated by AI, based on text from customer reviews
From the time I ordered my perl pendant, someone was in touch with me. An update of delivery was very, very good. Goods delivered were absolutely beautiful and il wear them with love. Thank you
The earrings came within a week (from W. A. to N. S. W.) and I was able to track them via Aust Post email to the day they arrived in my post office box. The earrings are exactly as ordered and as they look on the website - would recommend this company to others considering placing an order.
I love my pearl earrings. They sit beautifully and look wonderful. I am hoping that if the hooks are glued on, they never come away from the pearls. I am very happy with my purchase.
Order was fast and efficient. Product was perfect. Had not ordered before so was pleased with the service and with the pearl bracelet.
My initial email to Broome Staircase Designs was answered with a phone call within an hour. I hoped for earrings to match the pendant I wanted. The staff matched the pearls beautifully, and within days I had my lovely set. I was kept informed every step of the way, and I am very pleased with my purchases. I thoroughly recommend this jewellery business.
Very happy with the earrings, ordering was easy & delivery was tracked & arrived in just a week to Victoria.
Chain broke the first and only time I tried to wear it.
Quality of the catch and chain is poor otherwise the pearl pendant is lovely.
I was continually advised when my order had been received, picked and shipped, and the goods arrived 2 days early. Very impressive.
Good quality and good service and thank you very much.
Enough already, I've given your review, now bugger off with the stupid 100 characters!
Bought some beautiful pearl earings on 7th August. They left WA on the 9th August. Still have not received them.
Hi Pamela, Sorry to hear you are disappointed. It is important to note that your order was made on processed at 5.27pm on the 7th August and dispatched on the 8th August. All orders are shipped with Australia Post and as per their website and ours, delivery can take between 3-10 business days. As it has only been 5 business days it is still within the advertised timeframe. Once a order leaves us we have no control over it as it is in the hands of Australia Post.
Beautiful cultured pearl ring I bought one for myself and one for my sister for her birthday she absolutely loves it.
Unfortunately one of the items I received was incorrect and it is up to me to
Pay to return the part wrongly delivered.
Hi Lorraine, sorry to hear that you are disappointed with our service - your correct item has already bee shipped prior to receiving the incorrect one back and we have included stamps to cover the cost of the return via standard post in a DL envelope.
The price was great, the communication was great. I thought my product shipped very quickly, which was so convenient - and it is beautiful! I absolutely love it.
Wonderful Service and speedy delivery of my beautiful earrings! One pair for my daughter and the other for myself... Just Gorgeous! Thanks so much x
Buying from Broome Staircase always delivers a quality product and it is delivered to the other side of Aus as quickly as possible.
The pearl bangle I purchased is tiny not what expected. I hope it lasts as I feel the quality is not there
Fast efficient shipping of my order but I received a silver setting instead of gold which was disappointing.
We are so very sorry to see that you received the incorrect product - if you would like to send it back we will exchange it for you and refund your postage
A+ service! There was an issue with an order I placed, Natalie contacted me to sort it out. A 2 minute phone call and all sorted before I even knew there was a problem. Greta customer service!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Ann,
So very sorry that this has happened - please send back for a replacement