From the business
Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery
Broome Staircase Designs Reviews Summary
The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.
This summary is generated by AI, based on text from customer reviews
I brought a gorgeous pendant for my French niece as a memento of her year in Australia. Something she could wear to work or out socially and people would ask about the unusual design. Something she could remember her Australian family by. It was a perfect gift for her and she loves wearing it.
Broome Staircase Designs opened my eyes to jewellery inspired by surroundings. The jewellery is not only superb, but I am inspired by it to visit the area. It's a whole experience!
Fantastic and efficient customer service, but most of all, beautiful products created from original designs.
From the time I saw the bracelet, the ordering was easy, the bracelet arrived in a couple of days and I loved it.
Several items have been purchased from Broome Staircase Designs as gifts. They have been very excitedly received. Everyone is delighted with the items.
I bought 2 pairs of earrings. The dangling one was great but the pair of pearl studs wasn't set properly. It needs to be glued back. Not happy.
Satisfied with products and service
Afterpay makes purchases hassle free
I have several pieces
I would highly recommend
I purchased some pearls a while ago, I didn't get them out of the package until recently due to moving houses and misplacing the package. When I opened it, the pearls were of very poor quality, not shiny at all, plastic looking. The lady who replied wasn't very helpful. But if you are the same lady reading this email, I know I might be wasting my time by writing this. I will leave a comment on facebook and on google as soon as I can.
Very unhappy. Post broke on one of my pearl drop earrings very soon after I purchased them.
I wrote an email of complaint and was only offered free postage on a replacement ear ring.
My bracelet was impossible to do up myself and as I live alone was not able to get it done up. Staircase Designs happily replaced the item. Was very happy and the service fantastic as well and very friendly and helpful. Full marks.
I looked at the webpage for Broome Staircase designs and liked the variety of designs. I ordered some earrings and they arrived in good time. The earrings are attractive and easy to put on, important for my arthritic hands. I enjoy wearing them, especially since the price was very reasonable.
Fantastic customer service, called me to check if I was happy with the packaging or whether I wanted another box to better suit rings. Came within the week, super fast packing and delivery. Items are great and look amazing! Thank you!
Disappointed as price dropped by $600 after christmas and continues the same. Email sent regarding this and told quality of pearl varies. Not stated on website
Really loved the beautiful blue/violet drop pearl earings, easily ordered, received within 10 days nicely presented
I am very happy with the product, service and speed of delivery...
My pearl ring was looked after carefully (I have other pearls) but it started to peel off and discolour. I sent Broome pearl a message and they didnt respond. So I have warned as many people as I can NOT to purchase from them as they dont care about their products or customers. I have bought a few things from them so they lost a good customer
No problems at all. Easy to follow website. Good value.
Attractive product. I don't have one hundred words to say..
I ordered presents for my mum and sister for Christmas (and for me!). My order was processed and received quickly. Beautiful jewellery, and can't wait to purchase more.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members