Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery
The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.
This summary is generated by AI, based on text from customer reviews
I bought some stuff and prices, delivery and actual pieces were spot on. I will recommend it to anyone.
Photo showed pearl on chain, ordered 3 sets, received only chains as apparently pearl was not included in the price. Was refunded less postage.
I have ordered a number of times and always been pleased with the service highly recommended
Many beautiful items purchased over the years. One item was returned with a minor defect and dealt with quickly. Wonderful service
Quality pearls at a reasonable price will come back again and purchase again.
Delivery was quick and packaging was secure.
The service was excellent, great range of jewellery, love my bracelet. Would certainly revisit if up that way again
I paid a Sales consultant on the Saturday for a gift then sent my friend into the shop on Monday to select the gift. My friend was told there was no voucher for her and the consultant knew nothing about it! She and I were very embarrassed!
Not applicable as I have not ordered anything from Broom Staircase Designs. Which recent activity are you referring to?
The items I purchased were beautiful in design
Attractive packaging purchased- cardboard boxes with name on label looked classy.
Great prices. Have recommended to others who have also purchased
Easy to navigate site, beautiful pearls and great service, what more could you ask for? Prices are really reasonable and the designs are really unique. I would recommend Broome Staircase to all my friends, and have!
Love Staricase Designs - great service - good price - wonderful designs, my go to place for pearls that I love
Just love my pearl ring came on time and lovely colors fits perfect will have to invest in some more soon
I bought my silver and pearl ring from the shop. The staff were very helpful and I appreciated their input while choosing what to buy. I settled on a ring with a lovely design - 1 pearl in a silver setting. I've had quite a few compliments and am very happy with my ring. I hope to buy another piece at some stage. - maybe a necklace.
Terrible service & bad experience.
Very dissapointing experience.
Would not do business again with this company.
I have a few Broome pieces now. I will keep coming back.
I love pearls and silver together.
Service... presentation and products to meet varying budgets whilst being beautiful.
Such a joy to deal with.
Happy with the jewellery, but find the email displaying the jewellery is difficult & confusing to negotiate. I only have an Ifone, no computer so maybe that's the problem. However, I'll continue with purchases.
Very happy with bracelet. The shopping experience all round was positive as it was with all my other purchases.
Answer: Hi Diana, Sorry to hear that you purchased the wrong size ring. We will happily exchange it for you subject to availability and postage costs. Please email us at sales1@broomestaicasedesigns.com.au should you wish to do this to make the arrangements
Answer: Hi Debbie, If you chose a south sea you will receive a certificate of authenticity and valuation. Regards Natalie
Answer: Hi Kay, All our pearls are either Freshwater or from the ocean. There are no freshwater pearl farms in Australia
Answer: Hi there, we can make these in white gold, however, as they are quiet heavy, they will be around $1500 in 9ct. Please let us know if you would like further information. Kind regards Julia BSD
Answer: Hi Lesley, we have a few things on sale for New Years: www.broomestaircasedesigns.com.au
Answer: Hi there! Yes that's absolutely fine - we can send direct and you can download your receipt direct from paypal. We also send a confirmation email to you confirming your order. If you have any further questions, please don't hesitate to contact us. Kind regards julia Prynne Company Director
Answer: Hi there May! Some of our Pearls are Australian and some are from overseas.
Answer: Hi there Kathy!, yes we have them in 14cm right thru to 22cm however, not in all our bracelets. Do you know the code of which one you like? Kind regards Julia BSD