Broome Staircase Designs
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Broome Staircase DesignsReviews 2,017

4.4

From the business

Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery


broomestaircasedesigns.com.au
Broome, Western Australia, Australia
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Broome Staircase Designs Reviews Summary

The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.

This summary is generated by AI, based on text from customer reviews

service
45
value
46
shipping
44
returns
11
quality
60
This company responds to reviews on average within 4 days
Australia
1 review
0 helpful votes
Follow Raj K.
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I bought some stuff and prices, delivery and actual pieces were spot on. I will recommend it to anyone.

Date of experience: February 10, 2020
Australia
1 review
0 helpful votes
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Pearls
February 1, 2020

I have received all my orders on time and in good condition. Wrapped nicely. Thank you Broome pearls

Date of experience: February 1, 2020
Australia
1 review
0 helpful votes
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Misleading photo
December 1, 2019

Photo showed pearl on chain, ordered 3 sets, received only chains as apparently pearl was not included in the price. Was refunded less postage.

Date of experience: December 1, 2019
Australia
1 review
0 helpful votes
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Great Service
November 4, 2019

I have ordered a number of times and always been pleased with the service highly recommended

Date of experience: November 4, 2019
Australia
1 review
0 helpful votes
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Personalized service
November 4, 2019

Many beautiful items purchased over the years. One item was returned with a minor defect and dealt with quickly. Wonderful service

Date of experience: November 4, 2019
Australia
1 review
0 helpful votes
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Good quality pearl and mounting
November 4, 2019

Quality pearls at a reasonable price will come back again and purchase again.
Delivery was quick and packaging was secure.

Date of experience: November 4, 2019
Australia
1 review
0 helpful votes
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Great jewellery great place
November 1, 2019

The service was excellent, great range of jewellery, love my bracelet. Would certainly revisit if up that way again

Date of experience: November 1, 2019
Australia
1 review
0 helpful votes
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Not good
November 1, 2019

I paid a Sales consultant on the Saturday for a gift then sent my friend into the shop on Monday to select the gift. My friend was told there was no voucher for her and the consultant knew nothing about it! She and I were very embarrassed!

Date of experience: November 1, 2019
Australia
1 review
0 helpful votes
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Suspicious transaction
October 11, 2019

Not applicable as I have not ordered anything from Broom Staircase Designs. Which recent activity are you referring to?

Date of experience: October 11, 2019
Australia
1 review
0 helpful votes
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The items I purchased were beautiful in design
Attractive packaging purchased- cardboard boxes with name on label looked classy.
Great prices. Have recommended to others who have also purchased

Date of experience: October 1, 2019
Australia
1 review
0 helpful votes
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Great service.
August 4, 2019

Easy to navigate site, beautiful pearls and great service, what more could you ask for? Prices are really reasonable and the designs are really unique. I would recommend Broome Staircase to all my friends, and have!

Date of experience: August 4, 2019
Australia
1 review
0 helpful votes
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Pearls for ever
July 1, 2019

Love Staricase Designs - great service - good price - wonderful designs, my go to place for pearls that I love

Date of experience: July 1, 2019
Australia
1 review
0 helpful votes
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Nuisance
July 1, 2019

I am very sick with cancer snd the constant emails create an annoyance. Even this email after I've unsubscribed is intrusive.

Date of experience: July 1, 2019
Australia
1 review
0 helpful votes
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Grear experience
June 7, 2019

Just love my pearl ring came on time and lovely colors fits perfect will have to invest in some more soon

Date of experience: June 7, 2019
GB
1 review
0 helpful votes
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Pearls and silver
May 31, 2019

I bought my silver and pearl ring from the shop. The staff were very helpful and I appreciated their input while choosing what to buy. I settled on a ring with a lovely design - 1 pearl in a silver setting. I've had quite a few compliments and am very happy with my ring. I hope to buy another piece at some stage. - maybe a necklace.

Date of experience: May 31, 2019
Australia
1 review
0 helpful votes
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Pearls
May 3, 2019

I am very happy with my purchases, now and in the past. I will continue to buy pearls from Broome Staircase Designs.

Date of experience: May 3, 2019
Australia
1 review
0 helpful votes
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Terrible service & bad experience.
Very dissapointing experience.
Would not do business again with this company.

Date of experience: April 29, 2019
Australia
1 review
0 helpful votes
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I have a few Broome pieces now. I will keep coming back.
I love pearls and silver together.
Service... presentation and products to meet varying budgets whilst being beautiful.
Such a joy to deal with.

Date of experience: April 6, 2019
Australia
1 review
0 helpful votes
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Happy with the jewellery, but find the email displaying the jewellery is difficult & confusing to negotiate. I only have an Ifone, no computer so maybe that's the problem. However, I'll continue with purchases.

Date of experience: April 5, 2019
Australia
1 review
0 helpful votes
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Pearl bracelet
April 1, 2019

Very happy with bracelet. The shopping experience all round was positive as it was with all my other purchases.

Date of experience: April 1, 2019