Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery
The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.
This summary is generated by AI, based on text from customer reviews
I purchased Christmas presents which I was happy with and because I spent x amount of dollars I received a bonus bracelet witch i gave to my granddaughter. Within 2 days it fell to pieces. Made me feel like a cheapskate
Happy, professional staff doing what comes naturally with a great range of quality products. The Mandurah showroom and staff match the quality pearl designs.
Lovely piece of jewellery great service
Receive compliments each time I wear them and get asked where I purchased these earrings from would recommend
I purchased the Gold drop earrings earlier this year and they are beautiful, easy to wearing and very comfortable.
Really disappointed as it is a present for my granddaughter on 31st May. Does not look anything like photo / I am so sad as its her 10th birthday- the packaging is horrible & it took 14 days to reach me.
I had lots of help in the chat sroom croon about the Pearl Diving History of Broome. They are extremely helpful and friendly.
Seamless purchase chose article paid by cc arrival of precious delivery just days later. Very satisfied
Fantastic service, very friendly and helpful staff, quick delivery.
I would recommend Broome Staircase, they are a very professional company. Excellent
Lovely product. Not much more to say, although surprised to find these are actually from Mandurrah, not Broome so wonder on the authenticity of product
Ordered pearl earrings. They are gorgeous. Delivery was very fast too. Very pleased with the purchase.
Much much smaller then pictured but the problem was they had little rings on the bottoms of them so they look like they are missing a piece. I notice now you do sell them with pearls hanging off the bottom. Mine looked like that but the pearls have fallen off.
The choice and the quality is fantastic. Different and unusual designs and good prices.
The website is clear and easy to navigate.
Delivery was quick.
I ordered, I paid, I received. They're lovely.
Now your're being painful. Review as above. No more to add.
Excellent. My first order did not arrive, I contacted Broomes Staircase and they replaced my order and added an extra bracelet to boot! It arrived in time for Christmas. Service went above and beyond
Was more than happy with your great service, from my ordering to receiving my item in such a quick time. Thank you.
The packaging was poor, I was so disappointed it was a Xmas present. I won't be buying again from this store. I paid extra for a gift bag that was worth 10 cents in my opinion.
I purchased a pair of pearl earrings - one was clearly smaller than the other - after contact first via email then by phone - I was extremely satisfied with the attention to my issue and resolve of it.
Answer: Hi Diana, Sorry to hear that you purchased the wrong size ring. We will happily exchange it for you subject to availability and postage costs. Please email us at sales1@broomestaicasedesigns.com.au should you wish to do this to make the arrangements
Answer: Hi Debbie, If you chose a south sea you will receive a certificate of authenticity and valuation. Regards Natalie
Answer: Hi Kay, All our pearls are either Freshwater or from the ocean. There are no freshwater pearl farms in Australia
Answer: Hi there, we can make these in white gold, however, as they are quiet heavy, they will be around $1500 in 9ct. Please let us know if you would like further information. Kind regards Julia BSD
Answer: Hi Lesley, we have a few things on sale for New Years: www.broomestaircasedesigns.com.au
Answer: Hi there! Yes that's absolutely fine - we can send direct and you can download your receipt direct from paypal. We also send a confirmation email to you confirming your order. If you have any further questions, please don't hesitate to contact us. Kind regards julia Prynne Company Director
Answer: Hi there May! Some of our Pearls are Australian and some are from overseas.
Answer: Hi there Kathy!, yes we have them in 14cm right thru to 22cm however, not in all our bracelets. Do you know the code of which one you like? Kind regards Julia BSD