Broome Staircase Designs
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Broome Staircase DesignsReviews 2,017

4.4

From the business

Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery


broomestaircasedesigns.com.au
Broome, Western Australia, Australia
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Broome Staircase Designs Reviews Summary

The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.

This summary is generated by AI, based on text from customer reviews

service
45
value
46
shipping
44
returns
11
quality
60
This company responds to reviews on average within 4 days
Australia
1 review
1 helpful vote
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Perfect
June 1, 2018

Perfect service, perfect delivery, perfect product, perfect transaction all great
No problems couldn't have asked for better service and product

Date of experience: June 1, 2018
Australia
1 review
0 helpful votes
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I was very pleased with my purchases. They arrived well packaged and reasonably quickly so that was pleasing.

Date of experience: June 1, 2018
Australia
1 review
0 helpful votes
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I purchased Christmas presents which I was happy with and because I spent x amount of dollars I received a bonus bracelet witch i gave to my granddaughter. Within 2 days it fell to pieces. Made me feel like a cheapskate

Date of experience: June 1, 2018
Australia
1 review
0 helpful votes
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Nice designs
June 1, 2018

Happy, professional staff doing what comes naturally with a great range of quality products. The Mandurah showroom and staff match the quality pearl designs.

Date of experience: June 1, 2018
Australia
1 review
0 helpful votes
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Beautiful pearls
June 1, 2018

Lovely piece of jewellery great service
Receive compliments each time I wear them and get asked where I purchased these earrings from would recommend

Date of experience: June 1, 2018
Australia
1 review
0 helpful votes
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Broome Pearl Earrings
June 1, 2018

I purchased the Gold drop earrings earlier this year and they are beautiful, easy to wearing and very comfortable.

Date of experience: June 1, 2018
Australia
1 review
0 helpful votes
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Really disappointed as it is a present for my granddaughter on 31st May. Does not look anything like photo / I am so sad as its her 10th birthday- the packaging is horrible & it took 14 days to reach me.

Date of experience: May 29, 2018
Australia
1 review
2 helpful votes
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Service of chat
May 22, 2018

I had lots of help in the chat sroom croon about the Pearl Diving History of Broome. They are extremely helpful and friendly.

Date of experience: May 22, 2018
Australia
1 review
1 helpful vote
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So pleased with the Quality
May 2, 2018

Seamless purchase chose article paid by cc arrival of precious delivery just days later. Very satisfied

Date of experience: May 2, 2018
Australia
1 review
0 helpful votes
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Broome Staircase
May 1, 2018

Fantastic service, very friendly and helpful staff, quick delivery.
I would recommend Broome Staircase, they are a very professional company. Excellent

Date of experience: May 1, 2018
Australia
1 review
0 helpful votes
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5 star Fantastic product and extremely quick delivery. Picture and description spot on. Would definitely recommend.

Date of experience: May 1, 2018
Australia
1 review
0 helpful votes
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Earrings
May 1, 2018

Lovely product. Not much more to say, although surprised to find these are actually from Mandurrah, not Broome so wonder on the authenticity of product

Date of experience: May 1, 2018
Australia
1 review
0 helpful votes
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Lovely Pearls
May 1, 2018

Ordered pearl earrings. They are gorgeous. Delivery was very fast too. Very pleased with the purchase.

Date of experience: May 1, 2018
Australia
1 review
0 helpful votes
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Boab tree ear-rings.
May 1, 2018

Much much smaller then pictured but the problem was they had little rings on the bottoms of them so they look like they are missing a piece. I notice now you do sell them with pearls hanging off the bottom. Mine looked like that but the pearls have fallen off.

Date of experience: May 1, 2018
Australia
1 review
0 helpful votes
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Gorgeous
May 1, 2018

The choice and the quality is fantastic. Different and unusual designs and good prices.
The website is clear and easy to navigate.
Delivery was quick.

Date of experience: May 1, 2018
Australia
2 reviews
0 helpful votes
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Pearl earrings
April 6, 2018

I ordered, I paid, I received. They're lovely.
Now your're being painful. Review as above. No more to add.

Date of experience: April 6, 2018
Australia
1 review
1 helpful vote
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Christmas shopping
April 2, 2018

Excellent. My first order did not arrive, I contacted Broomes Staircase and they replaced my order and added an extra bracelet to boot! It arrived in time for Christmas. Service went above and beyond

Date of experience: April 2, 2018
Australia
1 review
0 helpful votes
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Very Satisfied
April 1, 2018

Was more than happy with your great service, from my ordering to receiving my item in such a quick time. Thank you.

Date of experience: April 1, 2018
Australia
1 review
0 helpful votes
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The packaging was poor, I was so disappointed it was a Xmas present. I won't be buying again from this store. I paid extra for a gift bag that was worth 10 cents in my opinion.

Date of experience: April 1, 2018
Australia
1 review
2 helpful votes
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I purchased a pair of pearl earrings - one was clearly smaller than the other - after contact first via email then by phone - I was extremely satisfied with the attention to my issue and resolve of it.

Date of experience: March 4, 2018