From the business
Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery
Broome Staircase Designs Reviews Summary
The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.
This summary is generated by AI, based on text from customer reviews
I recently ordered a bracelet from Broome Staircase and it went astray and never arrived. The have been very helpful. Great service and order was replaced. Thank you.
Very satisfied, prompt delivery & jewellery of a very high quality, would be happy to recommend this experience
Always a good shopping experience online with Broome staircase design, the visuals are great & whole experience is simple and quick
This is my second purchase from Broome Staircase Designs. The photos are very accurate. The website is easy to navigate and find what you want. I am very happy with my earrings and receive compliments all the time.
Beautiful pearl pendant just love the lustre looks lovely on had many compliments, have purchased earrings to match, received both items very quickly,
Excellent customer service will be purchasing again for Christmas presents and of course for me, very happy.
Very happy with the product. Was delivered quickly and in good condition
My parcel arrived in 4 days after I ordered
Came beautifully packaged. Such a beautiful piece looks exactly to the photos on Webb site.
Will definitely order again & again
Thankyou
Very happy with products I ordered (freshwater pearl silicone bracelet; silicon necklace band) - and response and delivery time was commendable. I hadn't seen silicon paired with pearl in wristbands or necklaces before - I highly recommend it if you live in the tropics or sweat a lot. The product is easy care and very comfortable and I predict will be long-lasting.
They do not respond to emails or refund requests. I was charged a lot more than sale price advertised and although happy with the product I was overcharged $90. When requesting a refund of the difference as they have a 120 day refund policy, I have not had a response.
Happy customer arrived as described and didn't take long to get here
Thank you for your great feedback
I ordered a size O ring from Broome Staircase and they sent me an M. I sent it back at my own expense and some weeks later, I received an O. I like the ring.
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Love the designs and the designer along with the whole team at broome staircase designs
Thank you for the excellent experience I get every time I enter the store
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Fast, efficient transaction. This is my second dealing with this company and each time I have been impressed. The two items have been as described and lovely.
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Overall my experience was positive love the ring. One small issue with the website but was resolved quickly.
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My first order was lost by Australia Post who tried to blame Broome Staircase Designs for not sending it. I was quite upset as it was meant to be my special gift to my daughter for her 13th birthday. That day came and went and I was so upset. I called the company and even though they were under no obligation to resend my order…they did! Present got to my daughter one month after her birthday, I was slightly disappointed but so grateful to this amazing company for replacing what Australia Post lost. I highly recommend them
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I called to ask for assistance in getting an order to our friend spending her 40th in Broome. We couldn't be happier with the very personalised service. Thank you. She loved her special gift!
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So easy to order and the pearl is just so beautiful... I could not be happier.
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Disappointing. Pearl is small. LOOKS LIKE A KIDS BANGLE. Don't recommend.
Won't be purchasing any more items.
1 star only
I ordered 4 x sets of pearl earrings, and they arrived promptly and beautifully packaged. We had a little hiccup with the order, which was dealt with quickly and without fuss. The earrings were as described and look lovely. Highly recommended!
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Hi there Elizabeth, We are very sorry that your original package did not arrive. We contacted Australia Post who had carried your package through two facilities as a "delayed" package according to the tracking number. Then it had somehow dropped off the tracking history. So it is still being searched for by Australia Post. In the meantime, in good faith to you as a long standing customer and to keep our five star customer service ratings, we have sent out a replacement bracelet for you. Our Mandurah Store has contacted you also by phone in regard to this and also given you the new tracking number.