Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery
The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.
This summary is generated by AI, based on text from customer reviews
My brother took me into Broome Staircase Designs for a 21st birthday present… so lovely of him to have that idea. The two ladies were so helpful and the experience was more than pleasant. I came out with two beautiful pairs of earrings, the quality is amazing and the pearls are just divine. I have recommended to friends and will definitely be back for more!
Prior to placing my order I asked a few questions via email and I received a response within an hour. Delivery time was excellent and the product (a pair of Broome pearl earrings) exceed expectations. I do recommend this vendor.
I called the business at that stage the lady was really busy said she called call me back next day. The next afternoon I received her call back I ordered my items and within days I received them plus a small gift I was most impressed.
I am very happy with Broome products, last year I ordered elastic double pearl ring (i lost my previous one) and I know I ordered the correct colour but the other colour (gold, silver & white) was delivered its still nice but I would have liked to be informed before ring was dispatched - I did receive a gift though it was very nice gesture...
Pretty little earrings. Very happy with them. Quick delivery as well.
Excellent, great service, quick response and products arrived in perfect condition
Just love my earrings. Delivery so quick. Very impressed with quality
I have had the occasion to need a return and replacement for some jewellery and the service and turn around turn time have both been excellent.
The products I have, and there are quite a few, are all of great quality!
Fantastic, quick customer service! Love the items have have bought from you!
These were a Christmas gift for my best friend deanna. She loved them and will be wearing them to her daughters wedding this coming May
I ordered this gift for a very special person and she was thrilled with the bracelet. The online site is very easy to manage and the bracelet arrived quickly and safely. I would highly recommend this company
Have always wanted a lovely pair of pearl earrings, they are truly beautiful... thankyou so much for your prompt delivery, it was very quick.
Had previously purchased pearls, these were smaller
Love my pink rope bracelet with a pearl, so many people have complimented on it. It's gorgeous
Great service And enjoyed by person who received them
The item I purchased is absolutely gorgeous, when I received it it was to small so I contacted Broome Staircase & was told to return product & new size requirements needed & received a new ring. The service was exceptional & staff that I dealt with on phone where fantastic. Highly recommended.
I purchased some beautiful items from Broome Staircase Designs. I love every item. Items were received quickly and their communication was great. Highly recommend them.
Answer: Hi Diana, Sorry to hear that you purchased the wrong size ring. We will happily exchange it for you subject to availability and postage costs. Please email us at sales1@broomestaicasedesigns.com.au should you wish to do this to make the arrangements
Answer: Hi Debbie, If you chose a south sea you will receive a certificate of authenticity and valuation. Regards Natalie
Answer: Hi Kay, All our pearls are either Freshwater or from the ocean. There are no freshwater pearl farms in Australia
Answer: Hi there, we can make these in white gold, however, as they are quiet heavy, they will be around $1500 in 9ct. Please let us know if you would like further information. Kind regards Julia BSD
Answer: Hi Lesley, we have a few things on sale for New Years: www.broomestaircasedesigns.com.au
Answer: Hi there! Yes that's absolutely fine - we can send direct and you can download your receipt direct from paypal. We also send a confirmation email to you confirming your order. If you have any further questions, please don't hesitate to contact us. Kind regards julia Prynne Company Director
Answer: Hi there May! Some of our Pearls are Australian and some are from overseas.
Answer: Hi there Kathy!, yes we have them in 14cm right thru to 22cm however, not in all our bracelets. Do you know the code of which one you like? Kind regards Julia BSD