From the business
Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery
Broome Staircase Designs Reviews Summary
The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.
This summary is generated by AI, based on text from customer reviews
This is my first correspondence, where is my item?! I haven't heard a single word about my purchase of a stairway to heaven necklace until now.
Having purchased two pairs of mini pearl studs for granddaughter #1 (one pink, one normal pearl) I needed 2 more sets for our 2 other granddaughters as they had also had their ears pierced. I rang and was SO LUCKY to get the beautiful Susie. One incredible lady. Sooo impressed. Thanks so much Susie. Just perfect especially the rubber things.
Easy to negotiate and order arrived sooner than expected. Very prompt.\
I have just had a Lovely transaction with this company and would highly recommend it.
I first bought a pair of earrings in Broome and love them, I then ordered a beautiful necklace online. I was surprised how quickly it was delivered. It's absolutely beautiful. Great prices and service.
I found the whole process of ordering on line easy and simple. The order arrived within a short time and was able to track where and when the parcel would be delivered. The pearl I ordered was exactly as it appears in the photo on their website. Extremely happy with my purchase, love it
Love my pearl bangle and earrings I purchased today.
Suzie is awesome, very helpful and has the best customer service.
I will definitely be back.
Good, easy to use website. Nice clear pictures.
Easy transaction.
Very quick postage.
A positive experience. Staff very nice and only to happy to help with your order. Received necklace in mail in about 10 days which was ok as sent from Broome.
I have used Broome a number of times and have always been extremely pleased with the result.
The jewellery was exactly as advertised and arrived quickly.
I visited Mandurah on Sunday and walked passed the shop which was CLOSED, so on my return to Perth, went on their website, ordered the beautiful pearl necklace that I had seen, and I received it on Wednesday!
Ordered wrong size and rang straight away. Person changed order for me. Arrived on time. Very happy with my purchase. Will purchase again.
Absolutely seamless. Susie could not have been more helpful and easy to deal with. The earrings arrived very quickly and were exactly as described! They were beautiful!
The picture on your website show the pearl as black not the light blue I received. It does state in the description the pearl has blue tones. I should know better than to shop on websites as descriptions are not always accurate. I will gift this piece to someone else. In future I will invest in more expensive pieces maybe that might work. Thank you.
I loved the style so ordered the earrings in sterling silver. I received the incorrect product which was disappointing and created a lot of inconvenience to me having to take time out of my work day to go to the Post Office and return the incorrect item by Registered Post. I emailed the the email address on the website twice to report the error but received no reply. I finally rang the phone number listed and spoke with Susie who was very helpful. Its a pain when you work full time to have to go to the Post Office to collect the original delivery as I was not at home. I then had to go to the Post Office to return the item and then return again to the Post Office to collect the correct order as once again, I wasn't at home when it was delivered. The earrings are lovely though and Susie was very apologetic for the error.
Very easy to order, very quick on delivery. Description spot on.
Having visited the store in Broome I was impressed with the designs, quality and service, would recommend to anyone looking for different designs abs great quality products at a reasonable price.
Fabulous service and quick delivery
The bracelet is gorgeous and comments about it wonderful
Thankyou
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Brandy on our website is the email: enquiries@broomestaircasedesigns.com.au if you need to contact us. I have emailed you twice and sent a tracking number. Your parcel is in transit. The parcel you ordered on left our store in Western Australia on the 17th of January on its way to Canada. It would be unreasonable to think with limit flights during covid and Christmas mail that the item is missing. I will keep you informed via your email. Thank you for your patience during this time and stay safe. Susie 11/02/22 Hi Brandy I have emailed you with no return emails from you so I'm unsure if you are getting them. I have checked yesterday your tracking number and your pendant has arrived in Canada in a sorting Facility. Thank you