From the business
Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery
Broome Staircase Designs Reviews Summary
The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.
This summary is generated by AI, based on text from customer reviews
This fulfilled all our wants for a special birthday gift. It had a connection to Western Australia, it was something to treasure and pass on and it was light and unbreakable to post overseas.
I have had a good experience with Broome Staircase Designs, totally happy with my purchases. The only thing I didn't like was with Australia Post when it took about a month before I received my last purchase.
I'm very pleased with my pearl earrings, they arrived very promptly, lovely quality. Will buy again.
Very easy to contact and willingness to assist. Will continue to shop with them
Love pearls. Easy to follow website. Fast delivery.
Beautiful earings, really pleased with my
Purchase, speedy delivery to nsw, would purchase from you again.
Yesterday I had the pleasure of visiting your Mandurah store and was served by Leanne who was very helpful. I wasn't sure what I wanted but ended up buying a Mabe pearl ring. She had a happy disposition and put no pressure on me at all which is what I like. I'll be sending my husband in to see Leanne to buy my birthday present because whatever she chooses I'm sure I'll love. Thank you Leanne I love my ring.
Just arrived and they are gorgeous, had to put them on straight away. Just love pearls.
I purchased 2 sets of earrings, they arrived quickly and are well beyond my expectations, I absolutely love them. I will certainly be purchasing more.
Fantastic. Items arrived promptly and were just like they looked.
Their service was excellent, they were helpful, and understood what I needed and were friendly. When I visit WA will make that one place I will visit.
Even prettier than in the photo, photo just does not do justice to the actual thing.
Like the gold wire necklace but pinches at hairs on neck
So happy to receive my order from Broome Staircase Designs - and to get that special service of sending an extra earring when I had lost the partner!
I bought a ring advertised at $99 reduced from $299. I was charged $299. When I questioned this I was told it was " automated" so they would give me a $130 credit. I have received my ring with no mention of the credit. I can only assume I need to go through it all again when I purchase again.
I am thrilled with my purchase. The colour and size is a perfect match with my necklace that Ibought in an antique store.
They arrived sooner than expected and were packaged very securely.
Thankyou again,
Catherine.
Very happy with my purchase. Wasn't quite sure what size would turn up but was pleasantly surprised and have received many compliments since then. Thank you...
Each purchase has been paid top quality and delivered 2 days later, almost unheard of no days.
Thank you Denise we appreciate your positive feedback. Thank you
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
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Hi Sally Yes due to a computer glitch you were charged $209.00. We are sorry this occurred, but we did refund the difference straight away of 110.00 and we also refunded postage. If there is any other way we could give you better customer service please let us know. Thank you