From the business
Broome Staircase Pearl Gallery showcasing our Unique Designs of Signature Range of Staircase to the Moon Pearl Jewellery
Broome Staircase Designs Reviews Summary
The company enjoys a strong reputation for its high-quality products and exceptional customer service, with many customers praising the promptness of order processing and delivery. Positive sentiments frequently highlight the beautiful designs and overall satisfaction with purchases. However, some concerns arise regarding product quality inconsistencies, particularly with certain items appearing less luxurious than expected. Additionally, while most customer interactions are positive, a few reviews mention issues with sizing and the need for better product descriptions. Overall, the company demonstrates a commitment to customer satisfaction, though attention to product quality and detail could enhance the experience further.
This summary is generated by AI, based on text from customer reviews
My experience has been very good. Have ordered two items now, at separate times, and found the parcels didn't take long to reach me. Also love both products, so very pleased!
The bracelet I bought was reduced from $300 to $150
The first time I wore it I lost the pearl charm!
I visited the Mandurah store to get it replaced and discovered the charms are not soldered on but just have a silver ring to hold them on! I'm glad I didn't pay the full price! They replaced it with a new bracelet and dragonfly charm and then put a new pearl charm onto a parrot clasp which I thought was ok, but everyone says it looks awful!
I would never buy from them again!
Hi Elaine I'm sorry to hear that you were not Happy with your bracelet, but we do offer a 90 day love it or exchange it, if you would like to contact the store I would be more than happy to help you out. Thank you
Myra was very helpful & polite. I purchased a beautiful pair of earrings, however, I found out my granddaughter would not wear that particular style.
I returned the next day & Myra was able to suggest some others (similar to ones by grand daughter picked out) and exchanged them, no problem
Excellent customer service and product is as described on the website.
Order arrived very quickly, no issues at all. The parcel was well packed and was exactly what I ordered.
It was difficult and confusing at check out and I nearly gave up the purchase.
Hi Merridith We would be more than happy to help you out, next time you can give the store a ring and we will be able to take your order over the phone
Wonderful and beautiful very pleased with item and postage
I loved my ring, great value for money and I love the unique style.
Item ordered is as described. Delivery of order was super fast and received it within 3 days.
Second time I've ordered from Broome Staircase and certainly won't be the last.
I ordered a pendant, ring and earrings which arrived quickly and were beautifully packaged. The items themselves are amazing. Sizing is great and they have quickly become some of my favourite pieces. Thanks so much.
Lovely layout, wonderful choice and extremely helpful stuff
The staff were very helpful and friendly. Nothing was too much trouble. Good choice of jewellery.
Hi Carolyn Thank you for your kind review, we always try to give the best service we can. It was a pleasure doing business with you. Thank you
Nice earrings. Love the colour. Easy to order. Good website
A huge thanks to Julia and her team at Broome Staircase Designs helping me select my lovely purchases.
I just love their unique designs showcasing our beautiful Kimberley!
Lovely pearl on a unique Sterling silver pendant
Makes a beautiful present
Very happy with my purchase of my new fresh water pearl bracelet and the amazing offer from the Broome staircase Designs - Mandurah store - Susie coming on board with our WA Cutting Horse $#*!. Inc. Special event coming up end of March WACHA RAISING AWARENESS - RIDING FOR MENTAL HEALTH BLUE SHOW.
Tickets are selling well which will help Dolly Dream and I am glad to say that the advertising for this has hit 5000 people on our Facebook page so with saying this your company has very high exposure over Australia.
Thank you very much for your company's support
Kind regards
Shelli Royans
WACHA fundraise/ WACHA Facebook page manage/WACHA Committee Member
Hi Shelli, we are very pleased to be sponsoring the riding for Mental Health Blue Show. Broome Staircase Designs Hopes that it is a great success. Thank you
Wonderful service fast postage and the earrings themselves are just gorgeous.
Yes I have shopped in this shop a few Times. Very happy with the service, and they are lovely ladies in there. Will be back again next year. Xxx
Excellent service, stayed late for me to come after work. Thank you.
Thank you Karen. I hope to see you again and I would be more than pleased to keep the shop open for you to come after work again.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Sue Thank you for your kind review, we strive for the best service we can. Looking forward to doing business with you again.