British Airways

I have travelled with British Airways quite a few times and I have NEVER encountered any sort of difficulty. The staff are courteous and helpful, my luggage has never been lost or misplaced and honestly, the food isn't too bad either (though I wish they would have options other than the chicken curry and the pasta). On-flight entertainment is also superb. However, the thing I love the most is that even with a slight delay, you are very likely to arrive at the expected time or only just shortly after.

I would definitely recommend their services to anyone wanting to fly long haul.

The worst Business Class experience from start to finish sadly.
From the crowded lounges with barely any food on offer and that which was there was swarming with flies to the most inattentive cabin service ever which really frustrated us from the beginning with disagreeing to help with cubicle door to kids portioned meals and store bought food served in the name of artisan and gourmet!
Would be better off spending the extra thousands on a relaxed meal, pay for the extra baggage, order in flight food from Fortnum's and still have enough left to get a limo to the airport and back if not more!
It's scathing I know but it does enrage you when you realize you naively believed the adverts, the promises of privacy, the BA experience of more than a flight, world class standards and spent your very hard earned savings on a journey full of hassle, difficulty, stress a world of disappointment :(

British Airways Holidays Online!
Wanted to change the booking - can't get through to speak to someone - automated message hangs up and asks to call back after 8 weeks! Wrote few emails to British Airways Customer Services - never called or replied to the email - this was 6 weeks ago!
An automated email came back saying they got my complaint, but that was it

Most racist company I've ever come across, i was attacked on the plane, then blamed for it and told to leave the flight while the man that hit and spat and me was allowed. Had no care for my disability or the fact i had my documents and and my mums medication on me. I would suggest not to fly with this company if you are of color as the cabin staff are very racists and sexist. And have no care or soul for the passengers welfare

I booked a business class for my mom from SFO to Delhi. She was in business from SFO to Heathrow. From London to Delhi she was downgraded to economy. She is 87 years old. I received a letter saying that it was overbooked so they downgraded her. They figured she is an old lady and won't complain if we seat her in economy. Take care of the passenger who are young and will complain. What kind of airline would do that to senior citizens? It has been more than a month and they haven't resolved anything.

We arrived at the airport and were told by the Ticketing Agent flight was delayed and that we would miss our connecting flight. The Ticketing Agent handed each of us 3 boarding passes, each with seat assignments and that we were ready to travel and to enjoy our flights. No further action was needed on our part. We attempted to board our flight were denied. We had seat assignments but no ticket.
British Airways had failed to ticket the flight. British Airways was to ticket the flight. American Airlines Customer Service indicated they had no responsibility in this
Situation as British Airways was the ticket issuer. We never boarded the flight because British Airways never ticketed the flight for us. We spent the night at the airport because American Airlines did not owe us a hotel room and British Airways had closed hours previously. British Airways failed to issue us tickets for us to complete our trip. Both airlines claim zero responsibility for this fiasco.

I needed to cancel a May flight because of COVID. I was forced to accept a voucher. In fact BA canceled he flight. They refuse to give a refund even though the voucher is still unusable because of government restrictions. The reason given is the voucher I was forced to accept when all other phases of the trip were canceled and I could not get to departing airport or back from the destination

Stay away from the British airways. Bad,bad company ever. Bad and rude customer service, nasty people, they canceled the flight on the last minute, wait for 6 hours to found the new flight, send to a very bad hotel... Stay away!

Before you book with them I would advise you don't. What a horrific company.

I am disabled and we booked flights with them in January 2022 to fly in December 2022. Now you expect there maybe some hours change maybe in flights.

Oh no, wait until you get closer to the date, when you have sorted out accommodation, travel which when your disabled is not easy to do.

Then they email you and tell you, hey due to operational reasons we have moved your Aiport and flight completely to a different airport 40 miles away.

They do not offer you the ability to cancel and get a refund, or to rebook a flight. No that's it.

When you ask them, what is the operational reason? Oh we are offering more flights now!.

Wow, so what about my being disabled, nothing we can do. What about my never wanting to go to Gatwick airport due to how I was treated their before? Nothing we can do.

What about the money I paid for seat choice? Oh well because you now have seats selected we wont do anything.

Should you have offered me a refund? No we don't have too.

You don't care about customers at all. Your an embarrassment of a company and myself and my family will never book another flight with you ever and I will be contacting my card provider as not only this but the flight you have moved us too is over £1000 cheaper and you refuse to refund the difference.

Its appalling, your appalling and you should be ashamed. You also need to sort your call centre staff out who are Absymal

I travelled from London Heathrow to Amsterdam with my brother, before boarding we were told we couldn't take our cabin suitcases with us in the cabin, so they sent them to the cargo.

At our arrival in Amsterdam, one of the suitcases was missing, left at London Heathrow, so we had to fill in a report in Amsterdam, this was 3 days ago and we still don't have the suitcase or any information about it, we have called 1000 times.

Today I travelled from Amsterdam to London City Airport, again they didn't allow me to board with my cabin suitcase, and when I arrived in London, the suitcase was missing, left in Amsterdam.

2 Suitcases, 2 different flights, they've ruined my holidays.

No compensation, no dates on when will I get my property back, no information, lies and more lies.

I hope British Airways goes down, this company deserves to go bankrupt, it's an absolute disgrace of a company.

I was told I could complain online and buy all the things I need, shoes, toiletries, clothes, and I might receive the money back in 30 days! Yes, I MIGHT!

Absolute scammers, the worst airline I've ever had to deal with.

British Airways shame on you, and the CEO Sean Doyle, shame on you as well, absolutely disgusting service and company.

Unable to manage my booking online and it took 20+ minutes to get in touch with customer care person.

I had a business class flight scheduled on Dec 12 2022 … Manchester > Copenhagen -Bangkok and return flight Dec 27 2022 …

SAS Airlines left Manchester over an hour late.

When I arrived in Copenhagen to get the connecting flight for Bangkok we were 10 minutes too late and the flight had gone.

SAS Airlines provided me with a new itinerary the same day being … Copenhagen (SAS) > London (BA) > Dubai (EM) > Bangkok.

I returned from Copenhagen to London.

We were over 2 hours late leaving London,,

We arrived in Dubai late and was informed the flight had gone.

Emirates then informed me that I had to speak with Thai Air to get another flight issued.

I spent over an hour phoning Thai Air (BKK) with nobody picking up the phone.

I then spoke with Thai Air (Dubai) who informed me that they did not have any alternative flights and suggested that I buy a new ticket and then claim the funds back later.

I then paid £1279.43 for a Kuwaiti Airline flight out of Dubai > Kuwaiti > Bangkok...

Whilst in Dubai I checked with Kuwaiti Airlines regards my baggage and they informed me that it had not arrived from London and they would locate it and forward to my Bangkok address the following day.

My baggage never arrived despite me completing lost baggage forms at Thai Air Bangkok. BA (LHR) and SAS (Copenhagen. I arrived back home 28.12.2022.

Thai Air abandoned me in Dubai …

I took British Air last April from San Francisco to Rome. I was going to be in Italy for several weeks in a variety of locations, including some events for which I needed dressy clothes. So I had a large bag which I checked. On arrival in Rome, Passport control took a very long time, even though I had flown Business Class (with miles) and got off the plane quickly. By the time I reached the BA carousel, at the very end of an approximately 1000 foot long baggage claim concourse, only 2 or three bags were on the carousel, not including mine. I reported the lost bag at the carousel agent for BA's office, was given a claim number, and a phone number, and told I would receive the bag soon. I was also given a website on which to monitor by bag and to update my address as I was traveling.

Long story short, after no bag showed up in a couple of days, BA told me to purchase enough clothes to finish my trip, and I would be reimbursed. I had one afternoon in Rome to do this, so purchased the bare minimum. BA was nearly impossible to reach. My calls usually, if answered at all, resulted after a long wait time in a message to call back.

On my way back to the states, I went through Heathrow, and spoke with the BA Lost Baggage attendants there. The head guy looked up my claim, and informed me that BA had removed my luggage after 12 times around the carousel, as was their policy, and it was in Rome. I eventually filed a claim as I was never contacted by BA. This involved a massive amount of documentation of purchased before and during the trip. They denied it, saying that once my bag was on the carousel, they had no responsibility, per international law. They referred me to an arbitration group, working for the airlines in Britain, who eventually came to the same conclusion, denying any claim.