Mark C.

Before you book with them I would advise you don't. What a horrific company.

I am disabled and we booked flights with them in January 2022 to fly in December 2022. Now you expect there maybe some hours change maybe in flights.

Oh no, wait until you get closer to the date, when you have sorted out accommodation, travel which when your disabled is not easy to do.

Then they email you and tell you, hey due to operational reasons we have moved your Aiport and flight completely to a different airport 40 miles away.

They do not offer you the ability to cancel and get a refund, or to rebook a flight. No that's it.

When you ask them, what is the operational reason? Oh we are offering more flights now!.

Wow, so what about my being disabled, nothing we can do. What about my never wanting to go to Gatwick airport due to how I was treated their before? Nothing we can do.

What about the money I paid for seat choice? Oh well because you now have seats selected we wont do anything.

Should you have offered me a refund? No we don't have too.

You don't care about customers at all. Your an embarrassment of a company and myself and my family will never book another flight with you ever and I will be contacting my card provider as not only this but the flight you have moved us too is over £1000 cheaper and you refuse to refund the difference.

Its appalling, your appalling and you should be ashamed. You also need to sort your call centre staff out who are Absymal