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Malika S.

United Arab Emirates

Contributor Level

Total Points
80

1 Review by Malika

  • British Airways

1/7/22
Verified purchase

The worst Business Class experience from start to finish sadly.
From the crowded lounges with barely any food on offer and that which was there was swarming with flies to the most inattentive cabin service ever which really frustrated us from the beginning with disagreeing to help with cubicle door to kids portioned meals and store bought food served in the name of artisan and gourmet!
Would be better off spending the extra thousands on a relaxed meal, pay for the extra baggage, order in flight food from Fortnum's and still have enough left to get a limo to the airport and back if not more!
It's scathing I know but it does enrage you when you realize you naively believed the adverts, the promises of privacy, the BA experience of more than a flight, world class standards and spent your very hard earned savings on a journey full of hassle, difficulty, stress a world of disappointment :(

Tip for consumers:
Recommendations if you ever do fly British Airways Business Class
- Don’t just press the call button, as nobody will answer the call button, get up and go and ask for what you want, the instant you want it and wait there for it rather than expecting them to remember their jobs!
- Insist on a tutorial on how to work everything out from the lounge to the doors of the business class seats, instead of being polite and expecting customer service of any kind.

Products used:
Airline Flight

Service
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