British Airways

British Airways is comfortable enough to fly with, but they are scamming penny pinchers who do not care about anything but making money. They certainly don't care about their passengers.

Here is an example of what I mean.

I recently flew an international trip with British Airways (Trans-Atlantic). When I booked the ticket, I looked carefully at the baggage allowance (as I always do). What they showed me at the time of purchase made it seem like my international flight included one complimentary piece of checked luggage. However, when I checked in to my flight, they were charging me $70 to check a single bag each way. On top of that, I learned that they were making me transfer between airports during my layover in London, but they would not transfer my checked luggage. I would have to check my bag twice each way (4 times in all). That means I would have had to pay $270 to check one piece of luggage.
Before I learned all of those details, I added one checked bag to my ticket. However (after learning I would have to collect and re-check my bag in London), I requested to remove the checked luggage from my trip. Since I made the request within an hour of my initial purchase, they approved the change and sent an email with a link saying I would be refunded for the checked bag since I was no longer wanted it.
However, they did not refund me. They also deactivated the link from the email, so I had no proof that they promised to refund me. That's the part that angers me. They made me a promise, and then they pretended like it had never happened, going so far as to erase the evidence. I should have taken screenshots, but I never dreamed I'd need them.

In summary, British Airways is devious and greedy, and I wouldn't trust them as far as I can throw a 757.
In all of your dealings with British Airways, take screenshots of whatever they promise you. That way, you will have something to back up your claims when they wrong you.

Fantastic airline!
Every time i have flown with them they have excelled in every department including my latest experience flying with them London to Sao Paulo, Brazil. I was flying with my partner and on arriving at Heathrow T5 checkin we recieved a free upgrade to World Traveller Plus. The onboard service and cabin crew were first class, the food very good, the onboard entertainment the best i have ever experienced with over 5000 hours of entertainment at your fingertips.
Our flight ended up being diverted to Rio as Sao Paulo was too dangerous to land at due to extreme weather. Nothing they could do. In the end Sao Paulo airtraffic control were so inempt at relaying relevant info to Rio ATC that we were left with no answers for an hour or so at which time Rio ATC confirmed it would be too late and illegal to fly to SP by the time we would arrive at this point.
So with in half an hour BA groundstaff booked a hotel room for every couple or family in the same fantastic hotel close to the airport where free transfers, evening meals, rooms, all alcoholic and soft drinks as well as breakfast the next day were all provided completly free of charge.
The next morning a new flight with the same crew and pilot was arranged to fly to SP at 2pm - taking 45mins - and this time landed with perfect weather conditions - free meals and drinks provided too.