Mariana A.

I travelled from London Heathrow to Amsterdam with my brother, before boarding we were told we couldn't take our cabin suitcases with us in the cabin, so they sent them to the cargo.

At our arrival in Amsterdam, one of the suitcases was missing, left at London Heathrow, so we had to fill in a report in Amsterdam, this was 3 days ago and we still don't have the suitcase or any information about it, we have called 1000 times.

Today I travelled from Amsterdam to London City Airport, again they didn't allow me to board with my cabin suitcase, and when I arrived in London, the suitcase was missing, left in Amsterdam.

2 Suitcases, 2 different flights, they've ruined my holidays.

No compensation, no dates on when will I get my property back, no information, lies and more lies.

I hope British Airways goes down, this company deserves to go bankrupt, it's an absolute disgrace of a company.

I was told I could complain online and buy all the things I need, shoes, toiletries, clothes, and I might receive the money back in 30 days! Yes, I MIGHT!

Absolute scammers, the worst airline I've ever had to deal with.

British Airways shame on you, and the CEO Sean Doyle, shame on you as well, absolutely disgusting service and company.