It was amazing how they beat the price for me once I found the diamond i'm looking for on a different site, delivery was on time and the best part was their customer service ( very nice and professional) I definitely will be buying from them again!
This was my first experience buying a ring online and Brilliance made the entire process extremely smooth. They were knowledgeable and very professional about their business... because of this they made me very comfortable entrusting them with one of my most important purchases I have made.
I have to admit I was a little hesitant at making such a big purchase online without seeing the diamond first, but their great customer service and ability to quickly speak with an expert put my mind at ease. The diamond was way better than expected and I was able to get a 3 carat diamond for the price of a 2 carat at the local Jewelers. Thanks brilliance!
Anthony was the rep that I dealt with and he was great. From the get go he answered any and every question and I had and he also sent me pictures of any diamond I asked for. Once I decided on which diamond I was buying he stayed in constant contact with me about shipping so I could get it shipped to the correct place at the right time. Brilliance is hands down the best company to buy your diamond rings from if you want the best price and customer service!
I was a little nervous about ordering an engagement ring, and a wedding online. But it was the best option! Great have as qualitly Never had any problems with the rings. Shipping was super fast!
Stephanie Davis
Fantastic Fantastic!
Thank you Brilliance! This is the first time buying a engagement ring of the caliber. You guys made me a ring that is beyond my expectation! Guidance, customer support and price! Like I said Fantastic!
I bought an engagement ring just prior to a trip to Italy. Natasha helped me choose the stone that was in my budget and met my requirements (5C's) and what I thought was the perfect design. The ring arrived on time and was beyond my expectations. Unfortunately due to unforeseen circumstances the proposal could not happen. But in the interim I found out that my design was not completely in line with her dream design. So Natasha helped me correct that. I returned my stone, they have reset it in the new setting and it will no doubt will arrive as a gorgeous ring that meets her dreams and in time for a Valentine's Day proposal!
I was a little hesitant ordering an engagement ring online but I received expert advice. I did use the chat feature only to have a request to talk by a rep over the phone. They were so knowledgeable and made sure I understood what kind of diamond I was getting and even made setting suggestions.
The result is a beautiful pear shaped diamond ring that rivals rings 3 times the carat size. And wow this diamond shines and sparkles more than I've ever seen. I am elated at my purchase and when that bling hit her eye yes was the only thing out of her mouth.
Buying process was smooth. Had the ring appraised and it even appraised for more than what the certificate indicated.
The ring arrived early. I received a personal call after ordering asking when I wanted it to arrive. It arrived three days early.
Of course I couldn't wait and went on and popped the question. Very happy!
I was not looking forward to buying an engagement ring as I have a negative view on the diamond industry as a whole. I went to all the local brick and mortar stores for rings and was, as I expected, disappointed with how far your money goes when buying a diamond. I then started to compare online stores and really was skeptical about Brilliance because the prices were so different. Your money does really go further, and the money back guarantee if I didn't like it in person made me feel secure in my purchase. I hope I never have to shop for an engagement ring again, but if I did I'd go straight back to Brilliance.com and skip the stores.
I purchased an engagement ring from brilliance.com. At first i was skeptical because i could not see the diamond in person. After speaking with members of their sales team i felt much more comfortable. They were able to send me magnified videos of the diamonds as well as the certifications to review. They were available by phone for all the questions that i had and gave me advice as well. This was extremely helpful! They even expedited the process so that i could get it in time for the date i wanted to propose. I received the ring and am very happy with how it turned out!
I had a wonderful time working with Anthony and the others on the Brilliance team in creating the perfect, custom engagement ring for my girlfriend! Everyone was very helpful, clearly communicating, and very knowledgable about every step in the process. I would recommend this company to anyone from the novice who needs guidance through the process to a jewelry expert looking for a convenient way to purchase or design fine pieces of jewelry!
If your looking for a beautiful ring/jewelry/diamond at a great price you won't find a better place. Jon Rios the salesman at brilliance helped find me the best diamond i could afford and kept me on budget.He didnt rush me or try to pressure me into anything. The ring appraised even higher than I expected at an independent appraiser. Overall really pleased with the whole transaction. Ask for Jon you wont be disappointed!
I was looking for something for my partners birthday that showed were together forever and found the most perfect ring on Brilliance. I ordered, got it quickly, and it even came with a sheet showing it's worth. My partner was elated and wears it every day! The best part, they work with Affirm and I was able to finance the ring! I couldn't be more happy with Brilliance!
I had been looking for a diamond and setting for three months before I found Brilliance. However, Brilliance was so helpful in my search that i was able to find exactly what i was looking. They stayed with me and helped every step through the process. I recommend them to anyone ring shopping!
Your mens cobalt wedding band with trees laser engraved around it is the most perfect ring for my husband. The design looks awesome, the comfort fit band feels good and the cobalt is proving to be very scratch resistant!
The ring I ordered from brilliance was even more spectacular in person than in the picture provided. The team was incredible every step of the way and reached out to me when necessary. Everyone's been very knowledgeable and helpful!
I hold good regard towards Brilliance. My husband bought me a bracelet and a ring from from them. They're so beautiful. Just wondered how he came across this site. But from the Reviews, just realized the company is popular.
Good job Brilliance
Can't take Maegan (Vogel) enough for all the support - even during a pandemic she made this purchase stress free. Answered all my questions until I was secure with my purchase as well as future upgrades. I will be in touch!
OUTSTANDING! Natasha was a pleasure to work with, always had an answer right away. I drew up a rendering of what I wanted her engagement ring to look like and the designer nailed it on the first shot! Also, my trip got cancelled so I asked to have the ring earlier than I needed, and it showed up 3 days before that!
Purchased a flawless loose diamond stone from Brilliance! When I had the Diamond set and appraised, to my surprise the stone was appraised almost triple the price that I paid! Excellent customer service with expert jewelers to help you pick the perfect stone!
Thanks again,
Mark B.
Answer: Officially, lab diamonds have the same chemical and physical properties as natural diamonds and exhibit the same fire, sparkle, and brilliance. In fact, lab diamonds are so identical that most expert diamond graders need to use a machine to detect their origin (lab or natural). However, some people claim that they can see a difference, or that lab diamonds have a slightly bluer sparkle to them. Overall, the answer is that they look the same to most people.
Answer: Thanks for your question! Many times the diamonds with the best prices in a given carat and quality range will have fluorescence because, as you mention, it may make the diamond cloudy (though most of the time it does not). Fluorescence affects each diamond differently and we recommend that a gemologist inspect the diamond visually to determine if fluorescence has affected a particular diamond. We would love the opportunity to personally inspect any diamond you are interested in, please call a Diamond & Jewelry Expert at 866-737-0754 with the stock number or email service@brilliance.com.
Answer: Glad you found it to be a great resource for you!
Answer: Karen, Thank you for submitting your question. We work by appointment only in our showroom and you can email us at service@brilliance.com to arrange a time.
Answer: Yes we do. We work with PayPal Credit to offer financing and also can tailor a payment plan based on your order as well. Please contact our Sales Team with the specific item(s) you are looking for and we can take it from there.
Answer: Roger thank you for your question. Could we schedule a time to speak over the phone to go over our policies and what you are looking for? What is the best contact number to call?
Answer: Noel I wanted to follow up to make sure you got the diamond and it worked out for you? I personally looked at it before it left our offices and was very impressed with the value and size myself. Thank you
Answer: Noel, thank you for submitting a question and you most likely emailed Erin on her day off. We have confirmed she has sent you an update and if there are any additional questions we can help with please do not hesitate to let us know.
Brilliance has a rating of 4.4 stars from 421 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Brilliance most frequently mention customer service, engagement ring and wedding band. Brilliance ranks 3rd among Diamond sites.