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Brilliance

How would you rate Brilliance?
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New Jersey
1 review
8 helpful votes
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Purchased a flawless loose diamond stone from Brilliance! When I had the Diamond set and appraised, to my surprise the stone was appraised almost triple the price that I paid! Excellent customer service with expert jewelers to help you pick the perfect stone!

Thanks again,
Mark B.

Date of experience: September 6, 2018
Texas
1 review
0 helpful votes
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Brilliance is Brilliant!
December 29, 2015

I have really enjoyed my experience working with Brilliance. I have nothing but good things to say about them from the setting to the stone. I 100% recommend them for fine jewelry purchases. They work with you & are very trustworthy.

Date of experience: December 29, 2015
Florida
1 review
0 helpful votes
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We stumbled across brilliance.com when looking for an engagement ring and wedding band set. My fiancee really had a specific design in mind. I also had a specific price range in mind for a stone and Anthony was very helpful and provided a few options. Overall we wound up with a great ring set and are very happy with our choice to go with brilliance. We would recommend to friends and will be using them for our future business.

Date of experience: February 6, 2016
Georgia
1 review
0 helpful votes
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I purchased 4 princess diamonds lately from Brilliance. Mr. Anthony Cappola was a great customer service person. I requested to see the picture of that 4 princess diamonds cut, he then sent them to me right way. Then called and asked him for the GIA reports (each of them), he then sent them to me the next day. I kept asking him questions ( more than 8 phone calls) he always explain to me patiently. Finally he shipped me 4 beautiful princess diamonds with great quality. I am very happy. Thank a lot for your helps mr. Anthony Cappola, I will contact you for my next order.

Date of experience: April 25, 2016
Florida
1 review
0 helpful votes
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Highly Recommended
December 1, 2016

Brilliance made the process of buying an engagement ring simple. I was walked through the entire process of selecting the perfect diamond for my price range. The ring I received was amazing and appraised over my purchase price considerably. Everywhere my gf goes she is complimented about her "beautiful" ring. Look no further!

Date of experience: November 30, 2016
South Carolina
2 reviews
5 helpful votes
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I have purchased the diamond, custom setting, custom wedding band and custom anniversary band for my wife from Brilliance. The customer service, quality of jewelry, and price cannot be beaten anywhere! I shopped for almost a year online and in stores to find the perfect diamond and custom setting but nowhere else was even close to the price for the quality Brilliance had!

Invoice #*******

Date of experience: November 4, 2018
North Carolina
1 review
0 helpful votes
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I checked out local jewelers and on-line sites for a pear- shaped diamond and ring setting for our anniversary. I was able to find the exact diamond grade, size and ring setting on Brilliance. Customer service was great about helping me pick the exact stone and they kept me informed all the way until delivery. The pricing of the total ring was very competitive to the lowest prices I could find for the same quality. I will definitely shop again with them in the future.

Date of experience: June 23, 2017
Nebraska
1 review
0 helpful votes
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Engament
August 25, 2016

Excellent service, excellent products. The ring I purchased from Brilliance was even better than my highest expectations. My wife and everyone who has seen it love it. I will continue to shop at Brilliance.

Date of experience: August 25, 2016
Texas
2 reviews
0 helpful votes
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A great great company
December 2, 2016

I purchased all my engagement ring and wedding bands from the Brilliance.com. I have to say: unbeatable price in the market, and great quality and excellent kind customer service. All positive comments. Strongly recommended.

Date of experience: December 2, 2016
Minnesota
1 review
0 helpful votes
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I must say that I had the best experience working with Jennifer from Brilliance. She was very patient with me, answered all the questions I had, helped me get approved to finance the ring I wanted and stayed in touch with me without harassing me like most sales people do until I was ready to buy the ring. Not only did she do all that, she also helped be get the best value diamond for my money! The first diamond I had picked was not that great, because I didn't know any better. She helped me pick out a much nicer diamond in a shape that was better suited for the setting I wanted. She sent me multiple pictures and videos of diamonds to pick out from. The ring arrived in a very nice package and the ring looked even better in person than in the pictures. I would definitely recommend Brilliance to anyone looking for an engagement ring or any fine jewelry! Stellar!

Date of experience: July 13, 2018
California
1 review
1 helpful vote
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Great price, better service!
April 16, 2021

My husband and I bought our rings here with only a few months before our wedding date. We received an awesome sale price that we were super happy with. The rings are beautiful, and fits perfectly with my engagement ring and his was great but needed to be resized - we sent it back with just enough time to spare and they realized it and rushed it through, overnighting it to us to get to us in time for us to leave for our wedding trip. Danielle was my main customer service rep and she was amazing! I was annoying with my emails ans calls but she responded to every one in a timely manner & kept me updated the whole way.

Date of experience: April 15, 2021
Florida
1 review
10 helpful votes
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I had a great experience with Brilliance.com and their staff. Their diamond experts have a ton of experience and make choosing a diamond easy. Buying the setting from them was just as easy and their workshop did an unbelievable job on my custom ring.

I got a great value, great quality and was able to save a lot compared to retail jewelers and even other online stores. Thank you Brilliance you ROCK!

Date of experience: July 3, 2018
Nevada
1 review
0 helpful votes
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I ordered both the engagement ring for my fiance and her wedding band from brilliance. She loved them both! I searched so long for a ring that I knew she would like. She wanted an oval stone and a setting that didnt stick way up off her finger. IN stores all I could find were rings way out of my price range. I used Brilliance and got the perfect ring for significantly less then it would have cost me in a retail store. Best part was I chose my setting and my diamond individually and both were perfect. She loves them. They were great to work with, and even rushed the wedding band so it would be here on time for the wedding. They were extraordinary and kept me in the loop the whole time. Very confident recommending this company to others. Thanks!

Date of experience: July 12, 2016
Ohio
1 review
1 helpful vote
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Great Experience
September 11, 2019

The selection and support is A+. Worked with staff to make sure we selected the correct diamond for my customer. Great price, great selection, outstanding service. Will be my go to source in the future. Thanks again.

Date of experience: September 11, 2019
Virginia
1 review
0 helpful votes
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Excellent customer service while paying attention to every little detail on 3 designed pieces for me. I would definitely recommend this company for your creative needs to make that special design as well a something as simple as a solitaire mounting.

Date of experience: December 7, 2016
New Jersey
1 review
0 helpful votes
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Wow Again
October 11, 2020

Brilliance did an excellent job again. Great service and product. My new wife loved the ring. Natasha Drabik provide excellent service and follow-up. She stayed connect with me through out the purchase process.

Kudos to Brilliance.

Thank you.

Date of experience: October 10, 2020
Kentucky
1 review
0 helpful votes
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Brilliance.com
March 13, 2018

My fiancé and I used Brilliance to purchase her engagement ring, and our wedding bands. The customer service was phenomenal and the rings are spectacular. I would recommend Brilliance to any couple looking to engaged. They offer top notch product at a very reasonable price!

Date of experience: March 12, 2018
Virginia
1 review
0 helpful votes
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I love the diamond engagement ring my fiancee ordered from brilliance.com! The diamond is beautiful and the customer service was great. Anthony and John went out of their way to make sure I was getting the best quality diamond and even rushed my order to have it by Valentine's Day. I would recommend brilliance.com to anyone!

Date of experience: February 15, 2016
Texas
1 review
18 helpful votes
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Absolutely gorgeous selection and very reasonable pricing are Two amongst many many positive traits these guys and gals possess. 24 hour chat ability along with a phone number to get in contact will never leave you wondering a status or just an inquiry for information. Help is always at bay. Natasha Drabik made my experience and journey with it all not only pleasant but fun and exciting. Make it happen men, your other half deserves it! Or vise versa

Date of experience: July 10, 2020
Texas
1 review
1 helpful vote
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Experience was flawless!
December 17, 2016

The fiancé loved the ring! What more can I say?
The customer service was fantastic. Every person I spoke to over the phone was helpful and easy to talk to. The number one reason I chose Brilliance for my ring was not just price or style, but because the people were so willing to help and excited to help.
I have nothing but positive things to say about Brilliance! They are a phenomenal company to purchase from and you will not be disappointed!

David T.

Date of experience: December 16, 2016

Overview

Brilliance has a rating of 4.4 stars from 421 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Brilliance most frequently mention customer service, engagement ring and wedding band. Brilliance ranks 3rd among Diamond sites.

service
95
value
94
shipping
96
returns
48
quality
94