Brilliance

Amazing quality and awesome service!
I would recommend then 100%!
They also helped me resizing the ring for the perfect fit! Great Comunication!

Found the best prices on any site or retail shop on brilliance and the customer support was unparalleled. 10/10 would recommend.

When my wife found the online store she was happy to the amount of options they offered and also the no tax was a plus

I was skeptical about purchasing a ring "unseen," but it was even better than advertised and appraised for more. I shopped a lot of sites.

I ve been looking to buy a solitaire for a while and was in contact with Jennifer from Billiance.
As their prices are attractive I placed an order (>6k USD) on the 1st of July.
I sent my wire transfer (outside US) the 2nd of July.

It s only the 9th of july I had an heads up (after chasing everyday) to confirm that they received their payment.
7 days is quite long even for international transfer.

It gets worst:
During 9 days after payment confirmation I didn t receive any news about ny diamond, and apparently they were not able to locate it.
It s only on the 18th of July, Brilliance told me the diamond arrived to their company, but that my diamond was chipped.

They finally offer to change it against another diamond, that I refused and request for refund.
It s been more than 20 days that I am awaiting for my refund of 6,055 USD.
And I really think that Brilliance has been lacking of professionalism, either in term of operation & communication:
- very long time to aknowledge receipt of the funds
- once funds are received no news about the diamond for 9 days
- diamond chipped
- never reimbursed yet!

Please do not use them, and try to find a small jeweler which will be able to do same price as brilliance, but you ll be able to see the stone, and avoid all this trouble!

Do not Try!

Natasha was an amazing to deal with! I told her everything I was looking for in an engagement ring for my fiance and she made it happen!

I ordered an engagement ring and my now fiancé doesn't care much for the over the top rings. I got a subtle and elegant ring everyone loves.

While out ring shopping with my girlfriend, she saw a ring she liked, but I knew I could improve upon the design. I looked at various custom jewelers, but Brilliance seemed to have the biggest selection and most transparent design process. I was slightly skeptical since they were strictly an online business, so I called them up and was put in touch with Jonathon Ohayon. He blew me away with his depth of knowledge, experience, and honesty. I immediately felt comfortable enough to lay down the $200 deposit to get the design process started.

The way it works is that once you put down the deposit, you begin working with their designers to come up with the exact design that you want. You can send in drawings, images, or written descriptions and they send you back computerized renderings for you to provide feedback. This continues back and forth for as long as you want, until you are completely satisfied with the design, and then it goes into production which takes about a week. They will even send you the diamond ahead of time for inspection before they mount it in the setting, although I didn't take advantage of this option. Finally, when the ring is ready, it's shipped to you overnight with a beautiful black box, the certification, and a professional appraisal.

I was extremely impressed with every aspect of the process, including the introductory call, the iterative design process, the customer education, the diamond selection, and the final delivery. I was very demanding, but the team that worked with me was always patient and enthusiastic. When it came time to choose the diamond, Jonathon gave very candid feedback on what he thought would look nice and what he thought wouldn't work. And once you're close to your final decision, he goes out of the way to confirm that the stone looks great in person.

The whole process took a little over a month, but mostly because I was so specific with what I wanted. The end product was amazing and turned out even better than I had envisioned from the renderings. I gave it to my girlfriend this past weekend and she thought it was absolutely perfect! If anybody needs a custom engagement ring made, I have to recommend Brilliance for their amazing level of professionalism and quality.

Everything they said that they were going to they have done in a promptly manner. I would recommend them to anyone looking to purchase jewelry.