I ve been looking to buy a solitaire for a while and was in contact with Jennifer from Billiance.
As their prices are attractive I placed an order (>6k USD) on the 1st of July.
I sent my wire transfer (outside US) the 2nd of July.
It s only the 9th of july I had an heads up (after chasing everyday) to confirm that they received their payment.
7 days is quite long even for international transfer.
It gets worst:
During 9 days after payment confirmation I didn t receive any news about ny diamond, and apparently they were not able to locate it.
It s only on the 18th of July, Brilliance told me the diamond arrived to their company, but that my diamond was chipped.
They finally offer to change it against another diamond, that I refused and request for refund.
It s been more than 20 days that I am awaiting for my refund of 6,055 USD.
And I really think that Brilliance has been lacking of professionalism, either in term of operation & communication:
- very long time to aknowledge receipt of the funds
- once funds are received no news about the diamond for 9 days
- diamond chipped
- never reimbursed yet!
Please do not use them, and try to find a small jeweler which will be able to do same price as brilliance, but you ll be able to see the stone, and avoid all this trouble!
Do not Try!