Brilliance

I ordered a. 75 ct loose diamond from Brilliance for a replacement stone for my wifes wedding ring.
I had to have it before our 10th wedding anniversary so was a bit worried with the time schedule.
Maegan Vogel kept in touch with me from the moment of ordering til it arrived to me on the date
That it was promised. They even overnighted it to make sure I got it in time.
Very pleased with the the stone and my wife LOVES it. Kudos...

I wanted something unique... something that wasnt mass produced. Something I wouldnt find on the hands of someone else. I wanted something affordable. I wanted something different and I wanted something brilliant. I searched online and found Brilliance.com. The prices are unbelievably affordable and with so many choices youre free to be creative as you want to be. I will purchase with them again. Written by customer: A. F. Gipson

At first I was a bit skeptical to order online but Brilliance was a great choice, the ring looks beautiful and the diamond is more than I expected so I would give it a 5 star. Firstly, the prices are absolutely genuine and Brilliance price match made it easier. Secondly, the quality of the ring is absolutely phenomenal. The main issue with brilliance.com is the communication, which was HORRIBLE! When I placed my order, Anthony was assisting me, but once I made the payment, I felt forgotten and left out. I needed the ring on a certain date and I requested Anthony if it was possible to process the order swiftly and he replied "I'll get back to you in couple min" those min never came for 3 weeks. I exchanged several emails but I did not receive any reply from Anthony. Out of nowhere Jennifer began communicating with me and she was kind enough to reply to my emails but the problem really is that they never commit themselves to the date of delivery. They usually say the order will be delivered within 10-15 business days and I did not receive my order even after 15 business days and when I tried contacting them, they did not commit. Brilliance.com needs to improve with their communication, as simple as that.

The prices and selections are very good. I put based 2 pair of diamond earrings. LOVE them! They aren't also very responsive to questions. I'll go back.

Superb in every step of the process. From the research aspect of the diamond that I wanted, to finally actually ordering my STUNNING diamond! I had many e-mails to and from Anthony. (Almost a month's worth!) He ALWAYS answered every question VERY promptly. I saw photos and video on my diamond, and received Anthony's expert advice. All of which made me very confident of my purchase. EXCELLENT diamond and EXCELLENT service!

The time had come for me to "pop the question"! I was SO nervous about even thinking of purchasing an expensive, loose, diamond stone from an on-line store. Nowadays, people are scammed all the time, and to no fault of their own. I was VERY skeptical about going in to something like this..."The advertised diamonds are just way to nice to be priced as low as they are and something has to be up" kept going through my mind. Also, I kept remembering the phrase, "If it sounds too good to be true then it actually is". So, I finally did decide to reach out to the sales team at Brilliance.Com. I think they understood my skepticism right away. They were more than just internet sales people. Theses individuals really knew their stuff. They took me step by step through the process, took time to answer all of my questions and even one time had spent over an hour on the phone with me going over the details of a diamond and listened to what I was looking for. We had had multiple telephone and email / chat conversations, without the high pressure of selling added in to it. They were very pleasant to work with! After I had decided to order the sales team was in touch with me everyday as they knew that I was nervous about receiving such a small, but very expensive item that was shipped to me versus walking into a store and being given it hand-to-hand. I am definitely going to use them again in the future when needed and without a doubt I will recommend them to family and friends!

These guys are amazing. We did our engagement ring with them several years ago and loved it so now we did some matching earrings. Great prices and great service. Highly recommend.