Brilliance

Really impressed with the service and assistance Brilliance have provided. They have assisted me with international shipping and made the order process efficient

I talked to their representative before placing an order to ensure that the item I want can be delivered before certain date. They ensured me that if the order placed immediately they are going to deliver it on time. When the promised delivery date came, nothing was delivered, so I reached out to support and they told me I had to call the COO to discuss my order. COO told me that the item is delayed by customs, so I demanded a full refund, since they were not able to deliver item on time as they promised, which he agreed. Next 4 weeks after that I tried to reach COO again by phone and email, but he was completely ignoring me no single response to emails, not picking up the phone most of the time, few times when picking up the phone promising to call me back shortly and never actually calling me back. I managed to get a full refund only after reaching out to the lawyer. Beware that they are located in Florida, so you will have to find a lawyer in Florida and go to court in Florida in case of disputes (read their arbitration agreement on site).

This company is definitely doing it right with customer satisfaction. One thing I enjoyed was the quick email response time and having the ability to talk to the same small group of people about your orders. I had a slight issue with my ring size and that was because I went to Walmart to get it sized and ended up being a half size too big. The company had no issues with sending me a ring sizing kit two times (they both eventually came in, but the first ring size kit was held up due to the hurricane blowing through Florida at the time) and making a new ring for me. They had to remake the ring from scratch just because the metal was Cobalt and it had a design on it. They allowed me to hold onto the first ring because my wedding was too close to send the first one back and have the second on time. They only thing I had to pay for the second ring was shipping and that wasn't even expensive. I would definitely recommend buying a product from them! Both of my rings were in excellent condition and haven't had an issue with my current ring nor do I expect to. They also make sure your product is packaged well, too well in my opinion, but if it works who am I to judge. Great Company!

I am so glad that I went with brilliance. The representative helped me to pick out a better diamond then I would have known to pick and the ring turned out beautiful.

Great quality jewelry and great costumers service, they are very friendly and helpful.
My ring is beautiful. I'm very happy with everything.

So I was shopping for an engagement ring for my girlfriend and it was my first go around so I didn't know anything about anything. I found Brilliance.com extremely useful for a few reasons. One, they had a live customer service person on standby ready to help via chat if needed. And as it turned out I actually used that service and had the live customer service person send me videos of a few of the diamonds I was looking at. Brilliance.com was also great because the website layout was easy to use and allowed me to customize what I was searching for with ease. I shopped Brilliance.com against a few other websites (BlueNile and a few others) and found Brilliance's prices to be the best amongst them. They worked with me on turning around my order quick even though it was a customized order with a pear shaped diamond and a halo setting on a tiny setting for my now fiancee's finger. They have a fair return/exchange policy that fortunately I didn't have to take advantage of. Highly recommend!

Prior to ordering from this site, I read excellent reviews. After deciding to order from this company, I was very satisfied with the overall experience and quality of the order!

I looked at many places to buy an engagement ring for my fiance. She deserved something beautiful but something that showed elegance and quality. After looking at in store retailers i knew that the quality and the value i was not going to find there. I started looking at online retailers and found Brilliance. I was impressed with the selection of not only quality but how many choices i had. I found her a perfect ring and was able to get a great quality in the budget i wanted to stay in as well as her style. She is in love with her ring it is perfect for her. The purchasing process was easy i was able to get it to her size and engrave her ring. A lot of places i talked to said it would not be recommended to get a halo setting with a size 4 1/4 that it would cause to much tension but Brilliance was able to make her ring and it really shows the quality of craftsmanship. I also like that they do life time trade-ins just like in store jewelers and her diamond was GIA certified. As well as gave you an appraisal of the ring. They also were able to get the ring right on time for the proposal we were leaving out of country and was able to pull of the timing with it being a custom ring. Jordon was a representative i spoke with that did an excellent job to make sure that happened. They made it perfect and the trip that much more special. I had my doubts at first buying such an important thing online but we couldn't be happier. We would recommend Brilliance to anyone. Her ring is stunning it sparkles great quality and she gets complements all the time. Overall very satisfied with Brilliance.