Bridgecrest

Extremely unprofessional. The customer service team do not communicate with each other. They lie to you on the line, pretend to notate the acct with your grievances and/or request so they don't have to do their jobs. No one seems to know which dept does what and who can actually help. If I could give zero stars I would. Horrible Horrible Horrible

I woke up to my car being gone along with all of my stuff inside. I called bridgecrest and they told me they repossessed my car and the only way to get it back was to pay the full payment of the car $******* they said I missed my payment after they emailed me saying thank you for your payment. Said my bank account had insufficient funds. LIE. So my next payment came up so I used a different card payment went through. I asked the man if I was behind he said no. A couple days later I get a call saying I'm behind and I'm like okay I'll pay it tomorrow then I get an email saying my payment is due on the 9th, and today they came and took it before the time they told me it was due. I call them and they are very unhelpful and rude saying that the emails didn't count they only go off phone calls. They said they tried to call 3 times and since I didn't answer that was the end of it. WORST COMPANY EVER. So glad I only made one payment

This company is garbage. I had to be put on quarantine at my home due to being exposed to covid19. All I ask bridgecrest to do was let me place my next car payment at the end of my loan. The lady I spoke with told me that it would not be a problem. Since I've been on time with every payment for the past 2 years that I've had the vehicle. I called Bridgecrest to find out why I had not received the email to sign the final paperwork to have my payment moved to the end of the loan. After 3 day's of going back and forth with bridgecrest. They informed me that a manager had denied my request to have the payment moved to the end of the loan. And couldn't even give me a reason why my request was denied. I will never buy a vehicle through this company again...

I got a text from "Bridgecrest" saying "Thank you for setting up your promise to pay $302.00 on 09/02"... I've never heard of Bridgecrest, so I text back saying "What is Bridgecrest? I don't recall making this arrangment" to which I get an automated text saying that this is an unmonitored box. I drop it. I get a text on 09/01 saying "your promise to pay $302 is due tomorrow" So I call the number. Can I get your name and the last four digits of your SS#. Me: Here's my name, who is Bridgecrest? Bridgecrest "I suggest you Google Bridgecrest to find out who we are". Me: "You can't tell me who you are?" Bridgecrest "No, because of confidentiality reasons". So Bridgecrest wants my money but won't tell me who they are?!? I hope this bill isn't for something I'm not placing right now I guess.

Bridgecrest do not report to credit bureau. Poor costumer service. Get another finance company if you are looking to improve your credit score. Bridgecrest do not report to credit bureau. Do not be fooled by their promises.

I say ZERO stars….This is a terrible company to finance with they do not release the TITLE for 10 days, which often takes you three additional days with DMV in order to do anything with your vehicle…. So they took the money on the 1st of June add weekends and it ends up 21 days I cant sell it. Soooooo Im stuck. I paid the remainder of the loan ( thousands)… and I've NEVER EVER been late. They WILL NOT release the title… BUT THEY TOOK THE MONEY RIGHT AWAY! Shame you…. Bad bad business…. My receipt is my title. This should be against the law! What does the federal government think of this… are y'all making interest on my money. Is that why? I gonna push for this to be unlawful. Im STUCK! STUCK with the truck for a total of 21 days…. With NO TITLE… when essentially, we live in a world where everything is pretty instant you took your money right away now where is my title? I could even understand in 3 to 5 days but this is beyond ridiculous. What if I don't have the money should I go take out a loan on this truck so I can have some money now while I wait to be able to sell it ….thanks….I hope y'all don't trick anyone else or financially hurt them like this… warning people do not loan with this company.

I got a car through them and was charged 3x more than the value it was my first Vehicle purchase so I didn't know what I was getting into. Couldn't access my account online cause they messed up on my information and never would fix it so I was charged extra 3 dollars ever payment for their mess up but they didn't care. To top it off I was gonna pay the pay off on it and they tried adding more to the loan then what was left owes on the car. The car has made noise under the hood since the day after I brought it home. Listen to all the reviews its 100% honest!

I love my dodge dart. Thank you DriveTime and Bridgecrest for uniting us together. Whenever I fall on hard times Bridgecrest is understanding and gives me as much time as I need to catch back up. When I had my first child I wasn't working so I couldn't pay for about two months. They did not tow my vehicle, instead they set up a payment plan for me to start when I went back to work. When I was unemployed for 3 weeks and got behind on payments, Bridgecrest extended my loan so I could find a job and then resume payments.
BridgeCrest is actually a great lender, but you can't be scared to call them and let them know your circumstances. They will always work with you.

Unless your a lost cause that literally ducks and dodges every payment and phone call. In that case you deserve what you get! So don't be that guy. Be an adult and pick up the phone. Any time you cant pay, get ahead of it and call them first for an extension.

Shame on you drive time. I have been a customer for 2 years and never been late ever. Because what is happining around the world coron virus my business temporarly closed because of corona virus. All of My customers are tourist from LAX airport, since temporary close i had to close my doors also. No income coming in since shut down. All i asked from your customer rep extenssion on my payments. She said no! Maybe call back on due date? Do you consider as help? All of the banks in the USA helping customers Ally bank offering extension for 120 days, wells fargo for 90 days. Bank of America 3 month and etc. Every single business in the country suffering at the moment! Shame on you!

ZERO STARS for this company! Its trash! Never trust them with your cars! All they do is take your money and wait till your almost done paying it to come pick it up for any missed payments. Their customer service is trash they are all rude, have no common sense and are just plain nasty! They do not care for any emergency or life tradegy that happens to you to cause you to fall behind. THEY HARASS YOU all day and night! Tried to come to an agreement with them when i was only working 3 days out of the week and they didn't give a $#*! about that they practically say you signed a contract now pay or we take the car. NASTY $#*! COMPANY!

Paid off my car in October 2019 and it is March 2020 no car title. Title department drop the ball for 30 days. It took a phone call to get them moving. Then they claim they sent it out to Florida but yet I called the DriveTime in Ocala Florida and they did not have it. Filled out the papers again and then I was told it was lost in the mail room. I have zero confidence in the title department at corporate in Arizona. DriveTime itself is okay but Bridgecrest title department is so incompetent.

I am never using Bridgecrest, or carvanha ever again. I financed my Ford, it's a beautiful brand new Ford, and I love it, however Bridgecrest and carvana are the worst. They disappointed me twice and I will never use from them again. First disappointment was that when I was laid off from my job during Coronavirus, they refused to help me, when Chrysler Financial deferred are payments for 2 months with no questions asked for our other car. They refuse to help me when I was never late on a payment. Secondly, when I try to make a payment, it took the wrong payment method and did not allow me to choose a new payment method, so when I call their customer service to cancel the payment and make a new payment using a different payment method, they refused. So yes, never again would carvana or Bridgecrest, for my next car I'll just get it from a local dealer

My phone number was entered in wrong a newly purposed vehicle. After 30 days on the first payment which I didn't telalzie where to pay yet, they repoed the vehicle. I'm going thru the process of getting it back now. I'm plannning on changing lenders as soon as this is over. Repo after 30 days on a new account? Wtf, bad business, use someone else.

I purchased a 2016 Hyundai SantaFe sport from their partner Drivetime. I picked the car up on a Saturday by the next Saturday the vehicle completely dead. I havent had the car 30 days and every other day it is completely dead! The vehicle is currently in the shop with no ETA, but the company will not waive a months payment or take the vehicle back. Crocks!

If I could go back in time I would run from them, the worse companies ever, they are full of it, they wanted to charge me $500 dollars for a late fee I had this loan for two years and never late in fact paid more then my payments each month, they said my bank sent a nsf back to them but I have $5000 in my account, so I talked to my bank and they said they never gotten any thing from them, so I call bridecrest back and told them what my bank said she said she doesn't care what they said and for me to get a prepaid card and pay my bill. If I knew what to do I would give this car back to them and tell them where to go. Don't get a loan from these cracks they don't car about customs only money.

This company wont do anything to help you. I told them I was furlowed because of COVID-19 and needed maybe 2-3 more days and i would have the money from unemployment. I had 0 income and all my bills were behind. The only offered to refinance AFTER making a payment of at least $1700, or pay off the full amount of $15k. The only thing I needed was a few days. Literally,. I got repo'd, then a $5k deposit from unemployment. Now my credit is screwed.

My car was totaled and paid off and Bridgecrest can't give me a straight answer on my refund to save they life. Just lies and lies. I wouldn't recommend bridgecrest to my worst enemy. Just not honest about anything.