Paid off my car in October 2019 and it is March 2020 no car title. Title department drop the ball for 30 days. It took a phone call to get them moving. Then they claim they sent it out to Florida but yet I called the DriveTime in Ocala Florida and they did not have it. Filled out the papers again and then I was told it was lost in the mail room. I have zero confidence in the title department at corporate in Arizona. DriveTime itself is okay but Bridgecrest title department is so incompetent.