Brave New Look

That is right. I ordered 2 masks and it too 5 weeks to be delivered when the even stated on their site "REUABLE FACE MASKS Available now!" and they also state "SHIPS FROM USA Quality you can trust.". Now here is the truth. The product is from China. They are not "Avaliable now" when they take 4 weeks before they are even shipped. They will charge you immediately for them. The phone number they give is disconnected. The support email has one automated response no matter what you request and you NEVER GET A TRUE RESPONSE TO A REQUEST!

If you ware one of the unfortunates that ordered from them and either didn't receive your merchandise or can't get a response for a refund to return the merchandise then dispute the charge with the credit card company. PayPal was more than happy to do a charge back and get me a refund for the junk that is now in the trash.

I ordered some masks and paid with tax and S&H about $30. I placed the order almost 4 weeks ago and STILL HAVE NOT received my order. Like many of the other commenters, I am still waiting and probably won't receive my purchase at this point. If you are someone who is thinking of purchasing anything from this shammed site, PLEASE DO NOT WASTE YOUR TIME OR MONEY! IF YOU DO, YOU WILL SEE! THEY ARE SCAM ARTISTS! There is NO WAY to contact them to get your refund.

I looked all over their site to find where the masks were manufactured. It says on the home page "Ships from USA." After I bought two masks I received an email from Brave New Look's CEO which is pasted below. Manufactured in China... Really?!

We can't thank you enough for supporting us and being a part of the Brave New Look family.

I founded Brave New Look more than six years ago with the simple mission of providing personal apparel and jewelry designed to express everyone's uniqueness. In April as this terrible pandemic gained momentum, the CDC released guidelines recommending Americans wear masks. Many of our customers reached out inquiring if we sold masks. We decided this was a service we could provide.

We opened up several new manufacturing lines in Southern California, Mexico, and China and got to work.

As a token of our appreciation, I'm offering all of our customers 50% off masks. (Our flagship premium filter mask is in stock and ships next business day from California or Pennsylvania.) You can use code ThankYou50B67W43CB at checkout.

We've also released a really cool line up of printed masks for adults and children (the artist collection is my personal favorite), and ship within 7 days from Los Angeles. We have fun, friendly designs and adjustable sliders for maximum fit and comfort.

Oh, and this exclusive coupon for our mask customers also applies to our entire collection of jewelry and bespoke apparel.

Be Brave,
Adam

SHOP NOW

I ordered 4 masks and 30 filters on May 15. My credit card was tapped right away. No other company does that; they pull the payment when the order is shipped. So for a month they had my money and I had nothing. After the predicted 2-3 week window, I emailed for an update. Canned response. A couple of weeks later I received an email that part of my order was shipping. Right on the heels of that email, I received another that the rest of my order was shipping. Uh oh, both shipments had the same tracking number. I received the partial shipment indicated in the first email. I emailed Brave New Look asking when I could expect the other 2 masks. (I managed to get to a someone not obviously a robot by emailing from an email address that wasn't associated with the order.) I was very specific in my email about what I received and what I did not and included the order and tracking numbers. First email came back on a Wednesday saying, so sorry we'll get them to you during "this week". I waited a full 7 days and emailed again. Reply came back quickly, we want to make it right but we need a photo of the items you received. WHAT?! I emailed them to scroll down; they had all the information they needed right there in the thread. Within minutes, the reply comes back that they need a photo. I sent them their **** photo 12 hours ago and haven't heard anything back. I'm this close to disputing the charge on my credit card.

I ordered $135 worth of the kids and adult KN95 on January 13 based on a friend recommendation - immediately after ordering, I received a 50% off email offer (um, I literally just spent $135 and have not yet tried the product - a bit off on the customer experience).

After receiving an email asking to confirm my shipping address, I went back onto the site to check the status of my order. Discovered that not only did they not email an order number, their website does not allow you to check your order status - so after emailing for an update after 1 week and again at 2 weeks, I got the similar canned "orders are made to order so it takes time" reply others have described.

After another week of no update I emailed again on Feb 3rd and said if the order hadn't shipped already I wanted a full refund — I can get KN95 masks a LOT faster and cheaper, and at this stage 3 weeks had passed. Meantime, omicron is ripping through our community and I'd REALLY like the masks I ordered for my kids please.

I got a reply that they had JUST shipped. However it's now Feb 12, a month after I ordered and 9 days after they emailed me that my order had shipped (we're only 2 states over from California) - and according to the tracking, they're supposedly out for delivery today.

Still I nothing in hand, but have since received a number of marketing emails to reorder - including a massively insulting one today - that says "SHIPS NEXT BUSINESS DAY!"

They need to spend more focus on the customer experience, because in my first-time customer experience, it's been terrible. I won't be ordering again.

For starters, the butterfly designs and the Hall of fame artist mask designs are exquisite. For the meat of the matter, these masks are an absolute joke. If you're shopping for adult masks with adjustable ear loops then keep shopping. Don't do what I did and spend a whole lot of money on something that you think is going to look good and based on their reviews on their own website. You will regret the purchase. The adjustable ear loops on these adult face masks are really nothing more than youth face masks. There is no comfort to the ear loop fit. If you don't mind having your ears pulled forward then by all means make the purchase. Additionally, if you don't mind waiting 3 weeks for the order to arrive then make the purchase. The adjustments for the adjustable ear loops are nothing more than small beads designed to get lost at the 1st opportunity. Much like the current occupant of the White House who is causing us to have to shop for face masks in the 1st place, these face masks are an absolute farce

It is good to be protected and still feel stylish. Wide choice and good quality. The package was securely packed and delivered without any delay.

DO NOT DO BUSINESS WITH THESE CROOKS. I made a purchase four months ago and to date I have not received my item or a refund. They do not respond to emails from me or from the Better Business Bureau. Brave New Look stole $53 from me. Don't let them do the same to you!

I ordered a bracelet June 27th for 33.99 still waiting and have been given ever excuse or lie in their book. 1. DUE TO COVIDE WE ARE BEHIND 2. CAN'T FIND YOU ORDER, OH wait we found the phone case will go today. I didn't order a home case in JUNE I ordered the phone case in 2015 don't even have the phone. Anymore. They say they delivered it to the address no they didn't post office never delivered it. It went to my friends as gift. We have credited your account no you haven't. The list goes on and on. DON"T TRUST OR WASTE YOUR TIME OR MONEY WITH THIS COMPANY.