Brave New Look Questions & Answers

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Here’s what consumers have asked with answers from Brave New Look staff and previous consumers.

17 questions answered
6% answered in 1 day
Question:

Just how long does it take to get a order?????????????????

Answer:

It's been over a month and I still haven't received mine

By Laura E.
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Question:

Answer:

You have to contact your bank on credit card and start a refund payment request. You WILL have to do this. This company is completely ghost. There is 0 customer service available. You will not receive your order for months and you will not receive all the items you placed and paid for. You will then not be able to talk to anybody for resolution. You will have to create a dispute about the charge and get it refunded. By the way the items that you might receive in several months will be less than dollar store quality as well. BBB needs to shut them down!

By Eileen F.
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Question:

My order from 11/8 has still not shipped according to upsand i am refused a d=refund.

Answer:

Contact your credit card with a complaint or the bbb.org

By sue p.
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Question:

I ordered face mask and filters on may 6th and have not recieved them. how long does it take to ship an order? they noted that they were in stock.

Answer:

They evidently use China for their work. I ordered masks on 5-13, and tired of excuses, called bank put in a stop payment in case they try to charge my card, never received!

By Laura D.
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Question:

Are the products (mask ) made in usa, misleading the public

Answer:

Their products are made in China, though the website says made in the USA. Inadvertently left inspection tags In a batch of mask air filters gave this away. If you don't mind that the COVID virus also originated there, then you won't be bothered by this piece of deception.

By Roger S.
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Question:

Can you tell me when my order will ship $1374336

Answer:

I've been waiting over 7 weeks, when I was initially told I would receive my order in 1-2 weeks. Good luck!

By Monica F.
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Question:

Hi, i ordered mask and cat box from you and never received anything. please advise. c. root cary@staubleadership.com

Answer:

Hi Cary! I see our team has responded to your email dn sent you a replacement as of yesterday. Is there something else we can help with?

By Marla P.,
Question:

I am concerned with the print on the package. contact between nose and mouth could be detrimental to your health. wash the poison once a day? what??

Answer:

Hi Paula - I just received my masks today after 6 1/2 weeks. I read your review, and I'm wondering what you mean about the contact between nose and mouth could be detrimental. They are poisonous? Could you please, please explain these to me? I want to know if these things are dangerous. (I'm an older gal with medical conditions.) Thank you so much! -Jodie

By Jodie F.
Question:

I ordered a braclet for my daughter i have been emailing your company and you don't answer would like a response so i know to wait or not

Answer:

I think they use an out side source as China, put a stop on card or a credit, that way that can't hit your card since you never got it.

By Laura D.
Question:

I ordered a braclet for my daughter about 10 days ago after reading everything in worried should i call my credit card and stop payment?

Answer:

Yes, call your credit card! I was also scammed by them!

By Rosi D.

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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