Brave New LookReviews 510

First off, their communications are terrible. I did not receive an acknowledgement of my order once placed or an estimated delivery date. SEVEN weeks later, I remembered I had placed the order and reached out to check status and cancel. No response. I then put in a complaint with PayPal saying my order had not been received and wanted a refund. Suddenly my order is on the way, so they don't have to refund. I send back the unopened package for a refund, since I clearly needed masks in the past seven weeks. They now say that " Unfortunately, masks are a personal item and due to sanitary reasons can not be returned." I shipped the masks back in the unopened envelope they sent them to me in. So, now they have $50+ of my money and the product itself. I can't speak to their product (since I never opened it), but their customer service is terrible. DO NOT BUY FROM THESE CROOKS!

I shopped around for mask and really liked what I saw. But unfortunately it has been longer than the 1-2 weeks stated when I ordered about receiving my purchase. I have contacted them on 2 occassions inquiring and asking them to change my shipping address because I moved. I was contacted and given some long story about what's happening with product delays. I could care less. They took my money, haven't sent my product and don't give refunds. I will be contacting my bank to file a claim b of a can handle it for me.

Ordered 3 masks on line. Recieved the Starry Nights mask. Love it. Fits perfectly. Washes well. In the same order I ordered 2 black masks. Never received. Cannot get a reply other than a computer generated one which states I have received yet my message from the company was that only the one was shipped. So now I have paid $52 for one mask and no hope for receiving the others. I loved my first mask so much I was planning on ordering more. But due to lack of customer service I feel like I've been ripped off. Beware!

I placed an ordef for masks on 4/29/20 and still have not even recieved a tracking number. I sent a request for an update on 5/18 and recived a response about expedited shipping and that I was at the top of the list to have my order shipped within the week. Here I am 15 days later and nothing. I sent an additional email and got the same response. I am pissed at myself for falling for this SCAM. I cannot believe that during these times that FB would allow people to get scammed. I guess making billions is more important to Zuckerberg that the people who made him that money!

I am still waiting for masks I ordered April 20th. The website promised 7-10 day shipping. I have emailed them several times. Each email I receive is the exact wording in response no matter the question I ask. Apparently "Ian" can't really answer any questions even though he sends me an email. I was assured with each correspondence that my masks would be expedited. I have asked for a refund but that is never acknowledged. Needless to say their customer service is lacking. There are lots of other places to order masks, I suggest not using this company.

I ordered on May 10 now its June 2 2020 (almost a month) and still no masks. I have written to them via emails numerous times and always get the same response (they are up to be shipped within a week) well still no masks. I want to warn everyone out there, PLEASE READ REVIEWS BEFORE ORDERING FROM THIS SELLER. Yes I got gipped out of $30.00 and there is no way I can get my money back. IF I COULD GIVE THEM NO STARS I WOULD. STAY AWAY, THEY ARE SCAMMERS.

I ordered some masks and paid with tax and S&H about $30. I placed the order almost 4 weeks ago and STILL HAVE NOT received my order. Like many of the other commenters, I am still waiting and probably won't receive my purchase at this point. If you are someone who is thinking of purchasing anything from this shammed site, PLEASE DO NOT WASTE YOUR TIME OR MONEY! IF YOU DO, YOU WILL SEE! THEY ARE SCAM ARTISTS! There is NO WAY to contact them to get your refund.