Brainety Reviews Summary
Brainety has a rating of 1.5 stars from 316 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Brainety most frequently mention credit card, customer service and monthly subscription. Brainety ranks 76th among Educational Games sites.
Paid a ONE TIME small fee on Facebook advertisement to take an IQ test. Now a week or 2 later today they just charged me AUD$58.80 in an unauthorised transaction! Needless to say I have raised a case with Paypal to obtain a refund. What a bunch of crooks! Stay far away from this company!
I can't recall being shown an option to agree to a subscription after taking the initial IQ test which was soo basic it simply was not worth it. A week later an annual charge was applied to my bank. I questioned this and asked for a refund. Their answer was to agree to a cancellation of the service but T& Cs made it impossible to offer any reimbursement so I paid in full for something I will never use. A clear way of taking money from someone. They should be investigated.
Hi, Steve.
We regret to hear about your experience with us. We understand that you had a negative experience, and we want to do everything possible to make things right for you.
We would be delighted to discuss the exact scenario with you in greater detail so that we can better understand what occurred and how we might improve in the future.
Please contact us at support@brainety.com.
We are committed to providing excellent customer service and would like to hear from you.
Best wishes.
Customer Support at Brainety
They took $38 out without letting you know they would charge you so much. It stated only $3 charge and then they steal $35 more
Hello,
Thank you very much for sharing your review. We're sorry that your experience did not meet your expectations. It's a pity and because of that, we will do better in the future.
Please get in touch with support@brainety.com and https://brainety.com/contact for any additional comments, concerns, or questions.
We aim to provide the best services to all our customers, so your feedback is greatly appreciated. We love it when customers take the time to share their feedback with us.
We hope to see you again soon, we are sorry for this experience.
Best regards,
Customer Support at Brainety
Total scamm and fraud! No information, that they are making a trial account, that charges you 38.80€ a month after a week. Also not wanting to give full refund, because their "company" policy! Can't call it a Company, when your main interest is to fraud people!
Hello,
We appreciate you bringing this issue to our attention.
We are truly sorry that we did not meet your expectations. We will use this feedback to improve our performance and prevent this from happening again.
Please allow us to help you by providing the following information.
· Email address used to place orders
- Order number.
· Full name:
We would appreciate it if you could provide us with more information about your experience by contacting support@brainety.com.
Yours sincerely.
Cusomter Support at Brainety
I paid for a 2 EU test and got charged some days later, 38EU for a service I never subscribed to, according to them it's in their terms and conditions, a free trial and then charged. They never send an email to tell you you signed up for anything, just making sure they can charge you without you cancelling first. All in all a terrible experience, really considering taking legal action on this.
Hello,
We sincerely apologize for any inconvenience this situation may have caused you.
You may be confident that we will resolve this matter quickly.
If it's not too much to ask, could you please provide us with the following information? This allows us to evaluate and validate the following order data:
- The email address used to place the order.
- Account No.
Please modify your review or contact us by email at support@brainety.com as soon as possible.
We appreciate your cooperation and are ready to talk with you.
Best Regards,
Customer Support at Brainety
Brainety advertises a product it doesn't deliver on, tricks you into signing up, then takes a fee to do quiz, to get result trick you into 'free one week trial', but no warning it'll expire, and money is taken from account. Very deceptive in delivery of product.
Greetings,
We are grateful that you brought this to our attention.
We regret for failing to meet your expectations. We will use this feedback to enhance our performance and prevent such incidents from occurring in future.
Please allow us to assist you by providing the following details:
· The email address used to place the order.
Order Number.
• Full Name:
We'd appreciate it if you could tell us more about your experience at support@brainety.com.
Kind regards,
Customer Support at Brainety
I once entered my details for result card only of a test and paid for that. But never asked for subscription or renewel. I am a low paid person and this amout i shuge for me while I have not taken any more service you can check zero activity and do not want to continue services. So kindly return me the amount of 38.8 dollars on urgent basis. Otherwise, will have right to get it back. Kinldy transfer back on urgent and never subscribe me again. Unsub on permanent basis. Regards mansoor *******@hotmail.com
Hi,
We appreciate you bringing this to our attention.
We sincerely regret for failing to satisfy your expectations. We will use this feedback to enhance our performance and keep it from happening again.
Please allow us to assist you by providing the following information.
· Email address used to place an order.
• Order number.
· Full name:
We would appreciate it if you could provide more information about your experience by contacting support@brainety.com.
Warmest regards.
Customer Support at Brainety
I have passed a test and paid for it. And after that, they charged me a monthly subscription without my permission.
Hi, Denis.
We sincerely apologize for any trouble this occurrence may have given you.
You may feel confident that we will find a quick solution to this issue.
Would you kindly provide us with the information listed below, if this is not too much to ask? This enables us to assess and verify the following order data:
- The email address used at the time of ordering
- Account No.
Please edit your review or send an email to support@brainety.com to contact us as soon as possible.
We are grateful for your cooperation and eager to speak with you.
Best Regards,
Customer Support at Brainety
I just subscribed one-time IQ test for 2 euros but they took from my credit card 38 euros without any subscrption to that service. They refused to refund me so I took legal action through Italian police and authorities and reported the fraud to all the social networks.
Hello, we sincerely apologize for any inconvenience this situation has caused you.
You may rest certain that we will resolve this issue as soon as possible.
Is it too much to ask that you provide us with the following information? This allows us to observe and validate the following order-related information:
- The email address provided while placing the order
- Invoice No.
Please edit your review or contact us using at support@brainety.com
We appreciate your assistance and look forward to hearing from you.
Thank you,
Customer Support at Brainety
Like everyone else, I got scammed. Paid for an IQ test $2, and they charged me $38 more a week later without my knowledge.
I contacted a support that dismissed me saying I signed up for the T&C. Yeah sure.
I'll take it to my bank as a fraud.
Hello,
We sincerely apologize for any inconvenience that you may have experienced as a result of this incident.
You may be certain that we'll address this matter as soon as possible.
Is it too much to ask if you could provide us with the information below? This gives us the ability to examine and confirm the following order-related information:
- Email address provided at order placement
- Invoice number
Please edit your review or email us at - support@brainety.com
We value your collaboration and eagerly await your response.
Customer Support at Brainety
Scammers!
Should have read the reviews before attempting an IQ test... Asked for 2,18.€ for the test which was paid and than a week later deducted 38€ for subscription which I have never wanted or needed and thus not even used. Absolutely nowhere in the emails does it ask for confirming a subscription or setting a direct debit... I am surprised that a company can continue to cheat so many customers and still be in business! They Should ne banned from market and be sued!
Hello,
We appreciate that you brought this to our attention.
We sincerely regret for not fulfilling your expectations. This feedback will help us improve our performance and prevent similar incidents in the future.
Please let us help you by providing the following information:
· Email address used to place the order.
• Order No.
· Full names:
We'd appreciate it if you could share more about your experience by emailing support@brainety.com.
Warm regards.
Customer support at Brainety
This company draws you in with a few dollar quick IQ test. They then without your knowledge start taking money from your account monthly.
Kim will send you some politically correct email but they are scammers. Beware.
Hello, Lou.
I'm sorry you had a bad experience with your purchase. We are a small staff with a limited number of available hours. Please let us know if you have any questions or concerns about our ordering processes!
If you require any additional assistance, please contact us via email at support@brainety.com.
We're dedicated to providing exceptional customer service and eager to hear from you!
Thank you for taking the time to provide comments; it is much appreciated.
Warm regards,
Customer Support at Brainety
Paid to get the results of their online test. The cost was $2.16. The next things know they have taken 38.80 out of my account. I Have talked to customer support repeatedly, and they claim there's nothing they can do. This is theft in my book. Do not use this company!
Hi, Cheryl.
We appreciate you bringing this to our notice.
We sincerely apologize for not meeting your expectations. We will use this feedback to improve our performance and prevent this from happening again.
Please allow us to help you by supplying the following information:
· Email address used to place your order.
· Order No.
· Full Name:
We would appreciate it if you could tell us more about your experience by writing support@brainety.com.
Warm regards,
Customer Support at Brainety
Used Brainety game then next thing I knew over £38.00 was removed from my paypall account to pay for a years subscription that I did not ask for.
Contacted them and they refused to refund
So my warning is KEEP CLEAR OF THESE CON MERCHANTS and keep your money safe.Dont have anything to do with these shisters,or better still ROBBERS
If required I can supply emails of their disclaimer answers
Hello,
We deeply apologize the unpleasant experience you had to go through.
Let's do everything we can to find a solution.
Please give us with the following information.
Email address (used for placing orders)
Order number
Complete name.
Once you've gathered all of the essential information, please email it to us at support@brainety.com so that one of our specialists can help you with your problem.
We appreciate your patience and eagerly anticipate your response.
Warm regards,
Customer Support at Brainety
You will pay for a one off test for a few dollars but then they will charge you for a full subscription which you have not asked for. PAYPAL allow these companies to get away with this. DO NOT FALL FOR THIS SCAM. Wish I could give negative stars
Hi, Lisa. I'm sorry to hear about your experience with us. We understand that you had an unpleasant encounter, and we want to do everything we can to make things right for you.
We would be pleased to go over the specific situation with you in greater detail so that we can better understand what happened and how we can improve in the future.
Please email us at support@brainety.com.
We're dedicated to providing exceptional customer service and want to hear from you.
Best regards.
Customer Support at Brainety
I used service ONCE and cancelled service
SO i paid $20 for their online test then being CHARGED $80 for no reason!
VERY BAD
FROM reading the reviews IM NOT THE ONLY ONE!
Hi,
We deeply regret any inconvenience this event has caused you.
You may be guaranteed that we will resolve this issue as soon as possible.
If it is not too much to ask, please give us with the information requested below. This allows us to see and authenticate the following details about your order:
- Email address provided upon order placement.
- Invoice Number.
Please update your review or contact us using the form at https://brainety.com/contact.
We sincerely appreciate your cooperation and eagerly await your response.
Customer Support at Brainety
It's a scam and it takes money out of your account. I am going to report them to the bank as well. Be careful.
Hello,
We sincerely apologize for any inconvenience this event caused you.
You may be confident that we will resolve this situation as soon as possible.
If it is not too much to ask, please provide the following information. This allows us to access and confirm the following information about your order:
- Email address given upon order placement
- The invoice number
Please modify your review or contact us through the contact form at https://brainety.com/contact.
We value your participation and eagerly await your response.
Best regards,
Customer Support at Brainety
It takes your money from your account without your permission. Please stay away from it. I have lost my money
Hello, Duc.
We really regret any inconvenience this occurrence has given you.
You may be confident that we will resolve this issue as quickly as possible.
Could you please provide us with the following information, if it is not too much to ask? This enables us to assess and validate the following order information:
- Email address provided at the time of order placement
- Invoice No.
Please modify your review or contact us via the contact form at https :// brainetycom/.
We appreciate your participation and look forward to hearing from you.
Thank you very much,
Customer Support at Brainety
Brainety is a liar. Never use its service. It will take your all money in your account. Scam website is there
Not so "easy refund" policy
Like many others I paid a few pounds for a test but later was charged for a subscription | was unaware of. I have corresponded with Brainety and successfully cancelled my subscription. I have requested a refund of the £38.80 deducted from my PayPal account but they have refused my request. This is despite the fact that I received an initial email from them telling me I could "relax" because of their "easy refund" policy and "awesome" customer service. They claim that according to their terms and conditions I do not qualify for a refund. I note that some reviewers on this site whose story is identical to my own have received a refund. I have pointed this out in my correspondence with Brainety but so far have received no satisfaction. I will update this post of further developments so others will be aware of this company and how they operate their "awesome" customer service
Hello,
We sincerely apologize for any inconvenience this event has caused you.
You may rest certain that we will tackle this issue as soon as possible.
Could you please provide us with the information mentioned below, if it is not too much to ask? This enables us to assess and validate the following order details:
- Email address provided at order placement
- Billing No.
Please modify your review or contact us through the contact form at https://brainety.com/.
We appreciate your participation and eagerly await your response.
Thank you very much.
Customer Support at Brainety
I am writing this review in a state of utter frustration and disappointment with Brainety. Their deceptive billing practices have not only affected me but also numerous other customers, as seen in several reviews.
When I signed up for what I thought was a simple $2 IQ test, I had no idea I was walking into a trap. To my shock, I was later billed $38 monthly twice for a service I didn't even know I had subscribed to. This kind of deceitful tactic is absolutely unacceptable and speaks volumes about the lack of ethics at Brainety.
The way they've hidden this monthly subscription in the fine print is nothing short of a scam. It's a classic bait-and-switch - lure customers in with a seemingly harmless offer, then trap them in an expensive subscription without any clear upfront communication. I'm appalled by such underhanded tactics.
To add insult to injury, their customer service is practically non-existent when it comes to handling these issues. My efforts to get a refund have been met with cold responses and a rigid stance that disregards the fundamental principle of customer satisfaction.
As a college student, every dollar counts. So, when I signed up for what I believed was a simple, affordable $2 IQ test offered by Brainety, I never imagined it would turn into a $77 fiasco. This company has not only tricked me but, as I've painfully discovered, many others into an expensive, recurring $38 monthly subscription, without clear upfront communication.
For a student managing tuition and living expenses, an unexpected charge like this is not just inconvenient; it's a significant financial strain, especially around the holidays. It's infuriating how companies like Brainety prey on unsuspecting individuals, especially students who are often working with limited budgets.
I am beyond disappointed and feel completely taken advantage of. I urge everyone to steer clear of Brainety. Their business practices are shady, and their lack of transparency is a serious red flag. Do not fall victim to their scheme as I and many others have.
Hello,
We truly regret for the terrible experience you had to endure.
Let us do everything in our power to find a solution.
Could you please provide us with the following information?
Email address (used to place orders)
The order number
Complete name
Once you have gathered the necessary information, please submit it to us via email at support@brainety.com so that one of our specialists can assist you with your problem.
We appreciate your patience and eagerly await your response.
Kind regards,
Customer Support at Brainety
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
We are sorry to hear about your interaction with us. We understand you had a negative experience, and we want to do everything possible to make things right for you.
We would be happy to discuss the exact scenario with you in greater depth to better understand what happened and how we can improve in the future.
Kindly contact us at support@brainety.com.
We are committed to outstanding customer service and would like to hear from you.
Warm regards.
Customer Support at Brainety