Thieves! You pay for an iq test and then they take money out of your account without your consent. Please avoid at all cost unless you want to be told you can't be refunded because you did not take your time reading through the long terms and conditions.
Brainety focuses on the mastery of the 5 essential cognitive skills. I am very much interested in playing IQ tests and test my level each time. It's very interesting because my progress is being monitored. Excited with this product, I might need to make an annual subscription.
Hello Ashley,
Thank you so much for this review. We really appreciate you being a customer and helping to spread the word about us. We’re here for you at any time.
Have a nice day!
Brainety is undeniably a scam. Initially, I purchased an IQ test for approximately $2, only to later realize that I was being charged $38.8 per month for an unauthorized 'monthly subscription fee.' Despite my attempts to seek a refund for the misrepresented service by contacting their customer support, they adamantly refused. Consequently, I had to take the drastic step of blocking my credit card, and in the coming weeks, I will be initiating a chargeback through my bank. I strongly caution against using this website. It's crucial to avoid such deceitful practices at all costs.
Hi there,
We regret learning about your interaction with us. We are aware of the awful experience you had, and we want to put things right for you.
We would be happy to discuss the specifics in greater depth with you to better understand what went wrong and how we can move forward going forward.
Please email support@brainety.com to reach us.
We are committed to providing top-notch customer support, and we hope to hear from you.
Best regards,
Customer Support at Brainety
Not so "easy refund" policy
Like many others I paid a few pounds for a test but later was charged for a subscription | was unaware of. I have corresponded with Brainety and successfully cancelled my subscription. I have requested a refund of the £38.80 deducted from my PayPal account but they have refused my request. This is despite the fact that I received an initial email from them telling me I could "relax" because of their "easy refund" policy and "awesome" customer service. They claim that according to their terms and conditions I do not qualify for a refund. I note that some reviewers on this site whose story is identical to my own have received a refund. I have pointed this out in my correspondence with Brainety but so far have received no satisfaction. I will update this post of further developments so others will be aware of this company and how they operate their "awesome" customer service
Hello,
We sincerely apologize for any inconvenience this event has caused you.
You may rest certain that we will tackle this issue as soon as possible.
Could you please provide us with the information mentioned below, if it is not too much to ask? This enables us to assess and validate the following order details:
- Email address provided at order placement
- Billing No.
Please modify your review or contact us through the contact form at https://brainety.com/.
We appreciate your participation and eagerly await your response.
Thank you very much.
Customer Support at Brainety
I payed by paypal 2.16$ for the result of an IQ test.
After a week or they sent me a mail that I was charged with extra 38.8$ for a monthly subscription that I was never agreed upon. I checked all the mails they sent me and there was no information about any upcoming subscription. I never logged in to their site nor have I ever activated any account.
I contacted them to ask for a refund. They said they were sorry to cancel my subscription but they were keeping my money….
As I see in multiple sites I am not the only one who's been scammed by those people.
Hello George,
We’re really sorry to hear about the unpleasant experience you have encountered.
Let us take all necessary actions to resolve it.
Please provide us with the following information:
Email address (used while ordering)
Order number
Complete name
As soon as you have the information above, please provide it directly to us via email at - support@brainety.com one of our agents can help you with your concern.
We greatly appreciate your patience and eagerly await your response.
Kind regards,
Same like the others
Pay for iq test cost only 8 dollars, no mentioning on trial subscription and charge you almost 80 dollars after a week. So called "automatically renew the subscription" so you could be at ease and no worries but now i see that everyone is pissed with this "kind offer".
Will continue follow up here if refund been made, it's unenthical and is a scam to steal money without acknowledgement Brainety.
Hi Bennett,
Thank you for bringing this matter to our attention.
We’re very sorry we failed to meet your expectations. We will use this feedback to make us better and to ensure this doesn’t happen again.
Please allow us to help you by providing us with the following details:
· Email address you used to place your order
· Order number
· Full Name
We'd appreciate it if you'd tell us more about your experience by emailing us at support@brainety.com.
Best regards,
I've decided to get Brainety for my wife who is undergoing therapy. She was advised to do brain-enriching activities that would exercise the brain. So far it works well for her, I have already subscription for 1 year. Thanks!
Hello Eric,
We are so grateful that you took the time to share your feedback with us. It's our pleasure to serve a customer like you.
Have a wonderful day!
I bought a simple QI tes, and they included a monthly subscription of an odd services. Scamming is this company´s modus operandi. When you contact them, they already have a standard message infroming that the money wont be refunded.
Hello,
We're sorry to hear about your experience with us. We understand that you had a terrible experience and want to make things right for you.
We would be pleased to go over the exact circumstances with you in greater detail to understand better what happened and how we can improve in the future.
Please contact us at support@brainety.com.
We are devoted to providing excellent customer service and would like to hear from you.
Warm regards.
Customer Support at Brainety
I paid those two dollars to see my IQ results. I was not able to log in, but I have let that slide. But after a week or so I have been charged 38$? Without my consent? I never subscribed, moreover, I never knew I was in a trial period. There was not a single e-mail indicating that. Only after they charged my bank, they have sent me an email with my receipt. Weirdly enough it said they charged me for an IQ test with monthly renewal, but the first receipt for the two dollars didn't say so. Huge scam.
Edit: After contacting the support team I received an email saying there's nothing they can do. But I persisted as I didn't consume any of their content and they have given me a full refund. The support team is not automated AI, which is really good.
Hello,
Thank you so much for your input. We're sorry your experience did not meet your expectations. It was sad, but we shall do better in the future.
Please get in touch with support@brainety.com with any additional comments, issues, or questions.
We want to deliver the finest service to all our customers, so your feedback is very welcome. We appreciate when customers take the time to provide feedback to us.
We hope to see you soon, and once again, we apologize for the experience.
Best regards.
Customer Service at Brainety
I paid $25 to receive my iq score results and more than a month later I had $126 automatically taken out of my bank account via PayPal.
It did not give me any noticeable indication that I would receive this fee and I am very disappointed and shocked by the charge.
Hello Ben,
We apologize for any inconvenience this situation has caused you.
We will investigate this issue as soon as possible.
If it's not too much to ask, could you please provide the following information? This allows us to see and check the details of your order:
-Email address used to place your order
-Order number
-Full Name
Please notify us at support@brainety.com so that we can resolve your issue as soon as possible.
Thank you for your patience, and we patiently await your response.
Customer Support at Brainety
I have been using braintety for a couple of months now, the program itself is very easy to use and it's about upping your IQ with specialised brain games and it helped me increase my learning ability and i noticed a huge improvement in recalling people,places,names overall i would highly recommend it
Hello,
Thanks so much for sharing your experience with our product.
We're glad to hear that it helps your learning ability a lot and that we exceeded your expectations. Your support is very much appreciated!
Best Regards.
Do Not Use or Pay for Any Service or Test They Provide - Unethical Business Practices
This business is a scam. They will rope you in with a test and then automatically enroll you for a trial period and automatically charge you again a few weeks later. This is a ruse as they are counting on you not realizing that you are being enrolled. I paid for what I thought would be just a test for approximately $14 and was later charged almost $80 for a trial period at the end of the month that I was not aware of until I received notification of the charge and they were not helpful when explaining my circumstances. I would strongly advise not using any of their services as you may be charged for more than what you expected. Their customer service is also poor and inflexible. They are taking advantage of people in these difficult times and should be ashamed by their "business" tactics.
Hello Nicole,
We understand the inconvenience this situation has caused you.
Rest assured that we will look into this problem as soon as we can.
If it's not too much to ask, may we ask you to provide the information being asked below? This lets us see and check the details of your order:
· Email address you used to place your order
· Order number
· Full Name
· Tracking number (If you have one)
Kindly contact us at support@brainety.com to let us know, and have a quick resolution regarding your concern.
Thank you for your patience, and we can't wait to hear back from you.
Brainety Customer Service
I signed up for a free IQ test. They said they needed a credit card number. I got a fraud alert from my credit card company that said they were taking additional funds from my account. They should be investigating. It looks like I am not the only one with this problem here.
Hello Kyle,
Thanks so much for sharing your feedback. We are so sorry your experience didn't match your expectations. It was unfortunate, and due to this, we will do better in the future.
Please feel free and reach out to support@brainety.com with any further comments, concerns, or questions.
We would love to provide the best services to all of our customers, so your feedback is greatly appreciated. We love when customers take the time to share their feedback with us.
We hope to see you again soon, and again, we are sorry about the experience.
All the best,
Customer Support at Brainety
As everyone else in this feed is stating, this company commits fraud. They advertise an IQ test for $8.90 and nowhere do they state a charge for $79.80. However, a week later they charge you $79.80 and reply saying they won't refund it. Like the previous reviews, I'm sure they will respond to this review asking for an order number and other information to make it seem as if this review is not legit.
Dear Nathan,
Thank you for getting in touch with us!
We had some trouble finding the order. Could you please provide us with any of the following details in order for us to look up the order:
Email address used to place the order
Order number
Full name
Tracking number (if you have one)
I look forward to hearing from you soon.
Best regards,
Brainety.com is a perfect resource for mental health and wellbeing. However, I can rephrase your statement in a more positive way while maintaining objectivity.
In my experience, Brainety.com offers a valuable resource for mental health and wellbeing. Although the website design may not be visually stimulating, the informative content available is commendable. While some users may find the layout cluttered and navigation challenging at times, the site offers a plethora of tips and techniques that have proven helpful to me.
Overall, I believe that Brainety.com can be a useful tool for individuals seeking to improve their mental health and wellbeing.
My rating is 9/10.
Thank you for your positive feedback on our platform and the IQ Test offered by Brainety. Please let us know if you have future questions or concerns.
Have a great day!
This is an online scam. You get an add stating to test your IQ. After 25 questions and minutes of your time, it states that you need to pay 9.9$ in order to see results. Fine. The problem arises that it then automatically subscribes you to annual fee of 79.8$ that kicks in 10 days after your test without the possibility to cancel or claim it.
Dear Juan,
You are a valued customer to us and we are sorry to hear about any inconvenience you may have had. Please allow us to help you by providing us with the following details:
· Email address you used to place your order
· Order number
· Full Name
· Tracking number (If you have one)
We can then look up your order and get back to you with the best resolution for the issue.
Thanks for your patience and understanding.
Asked for a one-off payment of €9 for an IQ test. 10 days later charges another €79 for an annual subscription that they refused to refund due to the cost of processing the IQ test which was meant to be only less than €10, not a subscription and not 79€!
Dear M R,
You are a valued customer to us and we are sorry to hear about any inconvenience you may have had. Please allow us to help you by providing us with the following details:
· Email address you used to place your order
· Order number
· Full Name
· Tracking number (If you have one)
We can then look up your order and get back to you with the best resolution for the issue.
Thanks for your patience and understanding.
I want to warn everyone about this fraudulent Lithuanian website (owned by the Lithuanian company Rebilita UAB), which blatantly rips people off by shady subscriptions and setting up automatic payments on your PayPal account. I don't understand how it is possible that these practices are indifferent to the owners of PayPal. According to PayPal's investigation, this is not an unauthorized use of the account. Somewhat comically, most of the people being ripped off are people who bought a one-time IQ test from the company for the price of $8.90 - the fact that they were victims of scammers shows that their IQ is pretty low. Unfortunately, I am one of them. (In this form it is necessary to give at least one star in the rating, which is a bit confusing and gives a false impression of at least minimal seriousness.)
Hello Ladislav,
We’re really sorry to hear about the unpleasant experience you've encountered.
Let us take all necessary actions to resolve it.
Please provide us with the following information:
Email address (used while ordering)
Order number
Complete name
As soon as you have the information above, please provide it directly to us via email at support@brainety.com so one of our agents can help you with your concern.
We greatly appreciate your patience and eagerly await your response.
Best regards,
I have always had attention problems but after trying this program I have improved in that aspect. Train various abilities of your brain and neuroplasticity makes you improve, it's like going to the brain gym. Very good.You just have to be constant and train at least 1 hour a day to achieve results. In the first week I already felt more capable mentally!
Hello,
We're so happy to hear that you had such an amazing experience. Thank you for your support!
Have a lovely day!
I was never asked to subscribe to any membership! Thay charged me 38.80 usd for nothing. I cant even use site because my email is invalid?! How can I subscribe without email? They ask you tu take a IQ test and for results thay ask you to pay 2 usd, after that they stole you 38 usd. Its a fraud they dont want to give it back, you dont have any use of site because you cant log in. Someone need to stop this.
Hello,
We're sorry to hear about your experience with us. We understand that you had a terrible experience, and we want to make things right for you.
We would be pleased to go over the exact circumstance with you in greater detail to better understand what happened and how we can improve in the future.
Please contact us at support@brainety.com.
We are devoted to providing excellent customer service and would want to hear from you.
Warm regards.
Customer Support at Brainety
Answer: Scam company 100% who finds loopholes legally. So don't be fool guys they ask credit card number
Answer: Hi Jesse, Thank you for contacting us! We really appreciate it. You may refer to our contact channel - support@brainety.com so that one of our representatives can discuss your concerns. We're committed to providing excellent customer service and are looking forward to hearing from you. If there's anything else, we can do for you please let us know. Have a great day! Brainety Support Team
Brainety has a rating of 1.5 stars from 316 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Brainety most frequently mention credit card, customer service and monthly subscription. Brainety ranks 76th among Educational Games sites.
Hi Profira,
We are truly sorry if this incident has put you through any hardship.
We will have this resolved as quickly as we can, you may be sure of it.
Would you kindly provide us with the details listed below, if this is not asking too much? As a result, the following order information can be assessed and verified:
-Email address supplied at the time of placing the order
-The invoice number.
Please edit your review or send an email to support@brainety.com to contact us as soon as possible.
We look forward to hearing from you and appreciate your cooperation.
Best Regards,
Customer Support at Brainety