I am shocked to see all the other reviews. The same exact thing happened to me today. Bought an IQ test result certificate for around £2. And after a few days (today), got charged for £38 for some subscription that I have no idea whatsoever as to when I opted into.
Can not blieve they have been able to rob so many people for so long. How is this scam allowed to operate legally?
This site is a scam and has robbed of 11k people including me. I thought I was getting a IQ certificate for $8.90 and it was all a lie. They charged me an addition 239.40 for a subscription I never signed up for. They have figured out a way to initiate payment through PayPal with no permission.
Dear Ty,
Thank you for bringing this to our attention. We sincerely apologize for falling short of your expectations and for any inconvenience this has caused. Your feedback is incredibly valuable to us, and we truly appreciate you taking the time to share your experience.
To help us resolve this issue as quickly as possible, could you kindly update or edit your review with the following details:
-The email address associated with your purchase
-Your order number
-Your full name
Once we have this information, we will be able to assist you further. We’re dedicated to making things right and earning back your trust. Thank you for your patience and understanding as we work to address your concerns.
Best regards,
Customer Support at Brainety
Charge you a small but fair fee of $2. A few days later you'll be surprised with a charge of $38.80 for a service you'll only use one time. No way to cancel the trial on your account, you have to email them to cancel it. Underhanded scummy company.
Hello, we would like to express our sincere appreciation for bringing this matter to our attention.
We are extremely disappointed to hear that we have not met your expectations, and we would like to apologize for any inconvenience caused. Your feedback is valuable to us, and we take it very seriously. We will use your criticism constructively to improve our performance and ensure that we provide our customers with the best possible service.
To assist you as best we can, please provide us with the following information:
- The email address used to complete the purchase.
- The bill number.
- Your full name.
If possible, we would be grateful if you could share any additional details about your experience by emailing us at support@brainety.com. This will allow us to understand the situation better and provide you with the appropriate assistance.
We appreciate your patience and understanding, and we hope to resolve this issue promptly.
Best regards,
Customer Support at Brainety
It's clear scam when they ask for credit card instead other payment options available. Don't be fool guys. I spend 30 minutes to the test nvrmind just think that it's a challenge for brain. Don't use money thxx.
Hello,
We appreciate you reaching out to us and bringing this matter to our attention.
We are deeply sorry for not meeting your expectations and we assure you that we take your criticism seriously. We will work on improving our performance to ensure that this does not happen again.
To assist you better, please provide us with the following information:
- The email address used to complete the purchase.
- The bill number.
- Your full name.
If you can, please provide us with additional details about your experience by emailing us at support@brainety.com. This will help us serve you better in the future.
Thank you for your patience and understanding. We hope to resolve this issue as soon as possible.
Warm regards,
Customer Support at Brainety
I paid a small fee for an IQ Test. Now I've been charged £38.80 for a monthly subscription and it's not obvious on their website how to cancel that subscription so I'm not charged again. It's funny how their 'Subscription Settings' page doesn't exist
Hello there, we are extremely sorry to hear that your experience with us was terrible. We can only imagine how frustrating it must have been for you, and we want to make things right for you.
We understand that you have every right to feel upset, and we genuinely apologize for any inconvenience caused. We would be more than happy to listen to your concerns and discuss the exact circumstances with you in greater detail to ensure that we can improve in the future.
Please do not hesitate to reach out to us at support@brainety.com. We are committed to providing the best possible customer service and would be honored to hear from you.
Warm regards,
Customer Support at Brainety
After I invested time and much more as it was advertised, it turned out that I'm intelligent but did not turn out what my strengths and weaknesses I invested the time and money.
My account was debited with a small amount and some days later a huge amount was debited without my permission I required it within minutes back, but they did not accept it. Simply they debited my account without being approved by me. I had to cancel the bank card connected to that account.
Hello there,
We appreciate you informing us about this.
We deeply regret falling short of your expectations. We will take this criticism seriously in order to improve our performance and prevent it from happening again.
Please provide the following information so that we may assist you.
· Provide the email address used to complete the purchase.
· Bill number.
- Full name:
If possible, please send additional details about your experience to support@brainety.com.
Regards,
Customer Support at Brainety
I also got scammed $38.80. They robbed my Paypal. I paid for the IQ test and then once they had my PayPal, they used it for their bogus subscription which I didn't use because I didn't know I purchased it, nor did I want it. Today, only 5.6% of the reviewers thought it was OK, the other 94.4% thought they were scammers. Why are these people still in business?
Dear Valued Customer.
We deeply regret any inconvenience caused by the recent situation and want to assure you that we are taking it seriously. We understand how important it is for you to receive quality service from us, and we are committed to resolving the matter promptly. To assist us in investigating the issue, we kindly request the following information from you:
- The email address you used to place the order.
- Your order number.
- Your full name.
We will use this information to identify your order and investigate the matter thoroughly. Please send us an email at support@brainety.com with the above-mentioned details, and we will respond to your query as soon as possible.
We appreciate your patience and understanding as we work to resolve the issue. Our team is fully committed to ensuring that you receive the best possible service from us, and we will do everything possible to make things right.
Thank you for choosing us, and we look forward to hearing from you soon.
Best Regards,
Customer Support at Brainety
I took there test out of curiosity one night. Should have read the fine print. The test is $2 but they then charge you $38.80/ month reoccurring after that. Legal but slimy. Read the fine print folks.
Hello,
We would like to begin by expressing our sincerest gratitude for bringing this matter to our attention. We are truly sorry to hear that we have let you down and that you have not received the level of service that you deserve. Please accept our heartfelt apologies for any inconvenience caused.
Your feedback is incredibly valuable to us, and we are committed to using it as a tool to improve our services and ensure that our clients receive the best possible experience. We want you to know that we take your comments seriously, and we will do everything in our power to make things right.
To assist you better, could you please provide us with the following information:
- The email address used to complete the transaction
- The billing number
- Your full name
We would also appreciate it if you could share any further details about your experience by sending an email to support@brainety.com. Your input is crucial to us in understanding your situation and making the necessary changes to ensure that we meet your expectations in the future.
Once again, we apologize for any inconvenience caused and thank you for your cooperation. We will work diligently to resolve this issue and restore your trust in our services.
Warm regards,
Customer Support at Brainety
You are entered into a free-trial and then an automatic subscription payment, but this is never explicitly announced upon check-out. Customer service phone number just directs you to email, and they won't refund the $79.90 auto subscription amount.
Dear Steven,
Thank you for getting in touch with us!
We had some trouble finding the order. Could you please provide us with any of the following details in order for us to look up the order:
Email address used to place the order
Order number
Full name
Tracking number (if you have one)
I look forward to hearing from you soon.
Kind regards,
I paid 14$ for an iq test only and have no idea about the subscription. Then they charged me 127$ for 6 months while I am not intended to use. I emailed them same day, ( last day of 7 days) and asked to cancel and refund. They denied and said it is post 30 minutes, while their policy just said 7 days but not the time. They just ripped off people money. Please never ever use this site or you will lose your money.
I'll contact my bank and dispute the transaction.
Ud: they blocked my email.
Hi,
We apologize for any inconvenience this situation has caused you.
We will investigate this issue as soon as possible.
If it's not too much to ask, could you please provide the following information? This allows us to see and check the details of your order:
-Email address used to place your order
-Order number
-Full Name
Please notify us at support@brainety.com so that we can resolve your issue as soon as possible.
Thank you for your patience, and we patiently await your response.
My experience with Brainety has been nothing short of disappointing and frustrating. Initially drawn in by the promise of an affordable IQ test, I found myself entangled in a web of unauthorized charges and poor customer service.
After discovering an unexpected charge of $38.80 USD on my account for a subscription I never agreed to, I promptly reached out to Brainety's customer support team via email. Despite multiple attempts to communicate my concerns and request a refund, I received no response. Their blatant disregard for customer inquiries and refusal to address the issue only further solidified my belief that Brainety operates unethically.
It pains me to label a company as outright scammers, but based on my experience, it's clear that Brainety prioritizes deceptive practices over customer satisfaction.
AVOID AT ALL COSTS!
Dear valued customer,
We are sorry to hear that you experienced an issue with your recent order. We want to assure you that we are committed to resolving the matter as quickly as possible.
To help us investigate the issue, we kindly request that you provide us with the following information:
- The email address you used to place the order.
- Your order number.
- Your full name.
Please email us at support@brainety.com with the above details as soon as possible, and we guarantee that we will respond to your matter with utmost urgency.
Your satisfaction is our top priority, and we appreciate your patience as we work towards resolving this issue.
Best regards,
Customer Support at Brainety
Paid $8 for the trial period yesterday, and thankfully realized after looking at reviews realized that they would charge me $80 if I don't cancel this now. The only way to cancel your membership is to email them. There is no button on the website or in your account, and if you call them, there's just a voice recording saying to email them. I got an automated email back saying they are going to assign my case to a rep within 24 hours, so even if you try to cancel on day 6 of the trial period, you're screwed. Hopefully they'll cancel it immediately but this is absolutely a scam, I also have a feeling all the positive reviews you're seeing are faked.
Dear Erin,
You are a valued customer to us and we are sorry to hear about any inconvenience you may have had. Please allow us to help you by providing us with the following details:
· Email address you used to place your order
· Order number
· Full Name
· Tracking number (If you have one)
We can then look up your order and get back to you with the best resolution for the issue.
Thanks for your patience and understanding.
My minor child was passing on this site, they didn't ask for proof that she was an adult and if she was even old enough to get a subscription throughout them on her own, she's not even old enough to consent or enter into any agreements. But yet still took $79.80 from my PayPal. This is a huge scam directed towards children and autistic children at that. This site has almost drained my account with out my permission or knowledge without asking for proof of legal age or ID or any other information.
Dear Meghan,
We understand the inconvenience this situation has caused you.
Rest assured that we will look into this problem as soon as we can.
If it's not too much to ask, may we ask you to provide the information being asked below? This lets us see and check the details of your order:
· Email address you used to place your order
· Order number
· Full Name
Kindly contact us at support@brainety.com to let us know, and have a quick resolution regarding your concern.
Thank you for your patience, and we can't wait to hear back from you.
Brainety Customer Service
I would want to cancel my subscription that I didn't agreed to beforehand. Initially paid 8 dollars for only one iq test result, no mentioning of any auto deduction fee for renewal subscription in the terms and conditions. Very disappointed and frustrated with this sudden charges, will proceed to follow up and will take legal action if this issues continues.
I demand a refund for my subscription as this is a violation of my rights, will be waiting for your reply and hope you solve this unauthorised charges issue as soon as possible.
Hello Shuen,
We apologize for any inconvenience this situation has caused you.
We will investigate this issue as soon as possible.
If it's not too much to ask, could you please provide the following information? This allows us to see and check the details of your order:
-Email address used to place your order
-Order number
-Full Name
Please notify us at support@brainety.com so that we can resolve your issue as soon as possible.
Thank you for your patience, and we patiently await your response.
Took a test from Facebook for fun and then at the end they tell you to pay a small amount. Having spent the time doing the test, I paid that initial fee for the results. It gives you the IQ test results (basically the number) without anything else. No analysis or explanation of your intelligence types which is the least any IQ sites will do nowadays. The worst is that after you do that initial sign up, they automatically charge you hefty subscription fees without letting you know until you cancel. And each monthly subscription fee is around 80 USD. Tried disputing with PayPal and no results. Was told the transaction was processed correctly, if that even means anything.
Dear Tuesday.
Thank you for taking the time to provide comments on this site. We make every effort to keep our customers satisfied in all respects. We sincerely regret your negative experience with us.
We'd like to learn more about this so that we can address it and improve our services. We'd also want to give a solution as soon as possible if you could contact us through the following channels:
support@brainety.com or https://brainety.com/contact
Thank you for your patience.
Brainety Support Team
Fraudulent company. I paid for an $8 IQ test, a week later they took $79 from me. Amen from customer service is awful. Kept telling me about a policy that they don't refund when though they cancelled my subscription. Why would I not be eligible for a refund on a year subscription if I didn't even use it. Ultimate con artists. I am going to see if I can file a dispute with my bank.
Dear Alex,
Thank you for getting in touch with us!
We had some trouble finding the order. Could you please provide us with any of the following details in order for us to look up the order:
Email address used to place the order
Order number
Full name
Tracking number (if you have one)
I look forward to hearing from you soon.
Best regards,
Brainety Customer Support Team
I usually do not take time to review, but please take note of this: make sure you are aware that as soon as you purchase anything, you will be slapped with the annual fee of $79. Even if you do not sign up for a membership. I purchased the $8 IQ test, selected to not have a membership, and a week later was charged $79 for the annual fee. I spoke to customer service, who was amazingly unhelpful. They kept contracting themselves, and even when I provided screenshots of proof, still refused to give a refund for a membership that they ADMITTED was snuck on and not legit. This business uses very shady practices, you're best going elsewhere. Regarding the screenshot: the customer service rep said I signed up for a free trial, when in reality they do not offer a free trial. Also, there is no "cancel membership" button, anywhere on the website.
Dear Ben,
You are a valued customer to us and we are sorry to hear about any inconvenience you may have had. Please allow us to help you by providing us with the following details:
· Email address you used to place your order
· Order number
· Full Name
· Tracking number (If you have one)
We can then look up your order and get back to you with the best resolution for the issue.
Thanks for your patience and understanding.
Best regards,
Brainety Customer Support Team
Paid for an IQ test for $7 then after 7 days I was charged $38 for a renewal that I didn't agree to. I didn't receive any login details nor could I reset my password. When I contacted the chat agent she told me I can't be refunded.
This is a violation of my rights and I demand a refund.
Hi Jay,
Thank you for bringing this matter to our attention.
We’re very sorry we failed to meet your expectations. We will use this feedback to make us better and to ensure this doesn’t happen again.
Please allow us to help you by providing us with the following details:
· Email address you used to place your order
· Order number
· Full Name
We'd appreciate it if you'd tell us more about your experience by emailing us at support@brainety.com.
Best regards,
Customer Support at Brainety
Paid for a $10 IQ test, and cancelled the subscription THAT DAY, knowing this could happen, and they did it anyway! Charged me $79 for absolutely nothing. These people are dishonest. I am really disappointed in company claiming to make their customers "smarter", treat them like they are stupid.
On top of that their "customer service" number is literally a voice message telling you to use the website. What a disgrace.
Hello Anthony,
Thank you for getting in touch with us!
We had some trouble finding the order. Could you please provide us with any of the following details in order for us to look up the order:
Email address used to place the order
Order number
Full name
Tracking number (if you have one)
I look forward to hearing from you soon.
Best regards,
Very clever business model. Scam at least one months premium from anyone who pays the small fee for original test with subsequent cancellation. An absolute disgrace to use such criminal tactics and then purport to be an ethical business.
Hello Fiona,
Thank you for getting in touch with us!
We had some trouble finding the order. Could you please provide us with any of the following details in order for us to look up the order:
Email address used to place the order
Order number
Full name
Tracking number (if you have one)
Kindly send us an email at support@brainety.com. I look forward to hearing from you soon.
Best regards,
Customer Support at Brainety
Overview
Brainety has a rating of 1.5 stars from 316 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Brainety most frequently mention credit card, customer service and monthly subscription. Brainety ranks 76th among Educational Games sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear valued customer,
We were saddened to hear about your negative experience and want to do everything we can to make it right. That's why we're reaching out to you today.
We understand that you may have some concerns about the situation, and we'd be happy to discuss the specifics with you in greater detail. By doing so, we can help you better understand what occurred and how we can improve in the future.
We believe in providing the best possible customer service, which is why we're committed to addressing your concerns promptly. Please don't hesitate to contact us at support@brainety.com so we can work together to find a solution that meets your needs.
Thank you for giving us the chance to make things right. We appreciate your business and look forward to hearing from you soon.
Best regards,
Customer Support at Brainety