BradfordExchangeReviews 564

I bought an Army knife collection display kit for my son-in-law who is active in the Army for a Christmas gift. I called Bradford in early November to make sure they had the whole kit in stock and I could receive it by Christmas. I was told no problem, however each piece needed to be mailed out separately so they could charge me extra for the shipping and handling. Low and behold, I did not receive all the pieces by Christmas. They sent me 4 of the same knife and I had to keep sending it back telling them to send me the right knife. They would also charge me to send out the right knife until they received the duplicate knife back even though it was their fault. Here it is March and I'm still waiting to complete the collection. This company is so incompetent and I strongly encourage anyone not to do business with them.

They accused me of not paying for my item despite showing them proof that I had. Wont reply vant contact them. I could now end up black listed due to them not resolving matters. COMPANY NOT FIT FOR PURPOSE!

This is not a 59.99 tree. I kept getting a charge on my account for 39 and some change every month so I called. This tree is 1,700 a table tree! She said it tells you each issue how do I know each issue means this is a 1,700 dollar tree. This is misleading and not clear with proper information. Don't let them fool you. Run!

I ordered online and received a product from the Bradford Exchange. Two months later, I received an additional product that I did not order or want which was part of a subscription service that was subsequently charged to my PayPal. I called to have the subscription cancelled and provide a return shipping label. Bradford Exchange cancelled the service and refunded the amount but did not provide me the return shipping label. In addition, I cancelled the automatic PayPal payment connection. However, they continue to send me notices to pay the complete subscription.

This is a scammer. My bank Northwest bank tell me I could order personal check. I ordered some check from them. Beside I paid the fee of check. However I didn't notice That they charged me 14.95 each month total 16 month up to now. I called them last night, a lady told me I am a membership of them. I told her I never applied for any membership. She told me If I applied for personal check, they thought you I would like to be a member of it. I spent 240 dollars to get some personal check. The I told her I have to cancel my membership, then she asked me to verify my personal information, I told her my address, she said it was wrong, I told her I could email her a copy of my drive license, she told me they don't believe drive license. You think, they filed an address where I never lived, how could I verify my address? That means If you are a member of it, you never could cancel it and paid them monthly. This is a roguish company, Hi, bodies, never buy personal check from this garbage company

I bought a ring set from them. Didn't like the quality. Definitely disappointed and it didn't look the same from their website. Sent item back for a refund but now told i will have to wait a month before i can get my money back. Complete rip off!

When I ordered one product, Bradford Exchange was to set me up with an account that I could change the password on for my security. After several calls to customer service, I could not set up a password and then the company no longer recognized my password. So now I can't deal with them on-line. They also promised me free shipping, but you have to sign up for a monthly fee. I never got the free shipping. I will cancel my "membership" ASAP and will probably have to have my bank cut them off. I think they are disreputable!

I ordered a train subscription over a year ago. The have yet to fulfill it. I have a partial train because they skipped me on the final installment. They had my credit card, and I thought they would bill and send, but they didn't. Instead they didn't bill and send me something else. I returned it. I then asked if I could get the final car for my train. They said it was back ordered. So, within a month after they skipped me it was back ordered, and it has been back ordered ever since on and off according to them. Customer service is a joke. After I was skipped I was told I would get it next month, never happened. Then 2 months went by. I was told again that it was ready to be shipped in the next installment. I never got it, and when I inquired again, they said it was back ordered. Do not waste your time or money. Go elsewhere to find what you want on the internet because Bradford is not worth the hassle.

I ordered a blue jay bird figurine for my mom and she was happy with it actually the figurine looks good. To my surprise she received another one 1 year later because the first one is part of what they call a subscription remember Columbia House with their vinyl disk and tapes? This is the same type of outfit be warned Bradford Exchange is cut from the same cloth as Columbia House. My mom returned the second one I called them and told them that it is on it's way back and to cancel the subscription. They got the figurine back on February 02 and it's been 2 weeks since they got it back and I still haven't got my money back. Bradford Exchange you will now have to answer my credit card as to WHY it hasn't been refunded I'm getting sick and tired of this BS

Ordered a throw for my brothers Retirement from the United States Army in DECEMBER! It's now February and when I looked it up to check status it said canceled! Why? Because it was no longer available! It was surly available in December when you took my $150! You are a joke, this site is a joke, & you should be very very ashamed of it! STAY FAR AWAY this site!

Poor service, 1 month for delivery, broken, poor pakaging, poor paint job. That product do not worth money

They canceled the order for the large jacket and sent me a bill for the XL jacket. My card wasn't charged for the larger. My misunderstanding due to poor communication. Anyway, fingers crossed for order to arrive before March 1st.

I placed an order for 3 villages from here over a year ago. I never received them. The shipping date kept changing and then they canceled my orders. Do not waste your time this place is full of $#*!!

I ordered large collections for my family members for Christmas this year. I ordered early. Some are still on back order. None are complete and they are all being sent to the wrong homes. Bradford Exchange tells me I could send them all back and start the process over. What the H? Are you kidding me? What makes them think they would get it right the next time? Now I don't know what to do with partial collections...

1. Customized jacket shipped from Ontario 2 Nov 2021 arrived SK 21 Nove 2021 Returned to shipper because of incomplete address. Efforts to track package next to useless. Getting a tracking number from the company next to useless. Finally got in touch with company gave them the correct postal code. Item was re-shipped! Dec 2021 with original label with wrong code. Arrived back in SK15 Jan 2022. Fortunately the local postal outlet in SK corrected it. We had bugged them so many times they recognized the name. Coat is okay but has a faulty zipper that sticks.
2. Ordered an RCMP cuckoo clock the beginning of November,. No trace of it after 6 weeks. "pulled" a tracking number out of a very nice customer service which recorded a completely wrong item as have been delivered to MN in the USA. Tried again. Customer service could find no trace of the item. Declared it lost in transit. Was going to refund the $ or replace it. Before we started the refund process the item arrived in late December.

After ordering an item and being dissatisfied with it I canceled my subscription. I stopped receiving items from the company but they continue to send me invoices for something I never received.