To first say it i ordered my item in march third still haven't shipped then they let me know it's on back order a week later. They didn't even let me know that at first then i ask for a cancellation then the next day they want to magically ship it and tell me i need to pay a 25% restocking fee. The crazy thing is I asked to return it before it was even shipped out and now i need to pay for it. Complete screw up and waist of money and horrible customer service couldn't even accommodate me properly. Just completely upset.
One month ago I sprained my ankle 😠 I went to all the necessary check-ups and fortunately it was nothing serious, but I couldn't walk at all in the first couple of days. On my second medical check-up, the doctor opened my eyes about this store and recommended that I should get an ankle brace to speed up my recovery process and at the same time it will help me to move around. I ordered immediately. I checked the reviews and the most recommended one was the Bio-Logix Ankle Brace, a bit more expensive compared to others but it did a perfect job for me.
It is adjustable and it truly fixes your ankle. I recommend this brace to anyone who got unlucky and sprained his ankle.
I firmly believe when a person has a good or great experience that they mostly keep it to themselves. I have also found that a customer with a bad experience will make sure the whole world knows. I recently ordered a product for my granddaughter. First I read the company reviews and made sure all my questions were answered. I ordered on Monday and my order came 4 days later on Friday. I had a very positive experience. BracePlanet deals with some specialty items. I may not have to make future purchases but I am glad that my transaction was five star.
Ordered light weight back brace. Wearing it. Back improved, not cured of course, but less pain when standing and walking. Very helpful.
Yes I received my order Unfortunately the braces did not work for me, Guess my knees are too bad.
Thank you
I needed an abdominal brace. They had a good selection at prices commensurate
With the quality and the bells and whistles, if you wanted them. Was shipped fast and for free. Just as advertised.
The size which I chose based on the chart was too small. I even measured my thigh and calf, then based my decision on the size according to the chart. I have returned the brace and requested a size XL. I am awaiting its arrival. Based on how long it took to receive my original order, I expect it will take another 3 weeks before I receive it.
BEWARE---RUSH CHARGES BUYS YOU NOTHING.
FREE SHIP NEXT DAY IS NOT TRUE, my item shipped 2 days later.
Customer Service is a run around and waste of time.
Contacted Customer Service through the Chat option immediately upon receiving my order. Brae much too large and was told I could send back for an exchange but first need an authorization number. Did send the requested e mail to customer service 1 week ago and still no return auth number. Was told would receive one in 2-3 business days!
Guess I am stuck with a brace that I cannot use. Should have read prior reviews re this company
The shopping experience was great. The brace works better than nothing and the quality of the product seems fine. My expectations were probably too high, sometimes it takes awhile to figure out the right spot for the pressure point but even then it won't keep the hernia in reduction in every position - bending over, sitting, etc. Thankfully I'll only have to use it for a couple of months until corrective surgery.
For my first try at on line shopping it went very well i m 84 and can really get lost sometimes,thank you! I have had the braces for a week they are perfect,do a very nice job of relieving the pressure of working on your knees. Have had no problems with wearing them 8 hours daily. Going to order two more pair! Good service good product good price, can not beat that. Thank you.
Worked good, so far. Thanks. After receiving package noticed it was not shipped for about 4 days after order placed. Did note the expedited handling option on order form, and would have paid extra if I knew there was to be such a long wait. But, overall o.k. With the whole process. The brace is better than the ones in local stores, and would reorder, and if needed brace soonest would pay expedited charges.
My son was in a propane explosion and burned over 40% of his body. He was given IV fluids for the burns and experienced a phenomenon called third spacing. He received a twelve inch incision on his abdomen to take pressure of his vital organs. His condition was grim at best and they put a wound vac on his incision, thus healing from the inside out. A large hernia was repaired best as possible. Mesh was used because his stomach muscles retracted and were unable to come together. Your abdominal binder has been the most comfortable as well as effective device for support of his stomach area! Thank you so much. We are thankful to find quality, as well as, functional products at a reasonable price.
Site is easy to use, even for an idiot like me. The brace works well and was very reasonable priced compared to others.
Processing was lightning fast. Free shipping through the post office took five days from IL to PA.
Overall very pleased. Thank you.
Order received not on time due to USPS not being competent, they delivered to wrong house but when calling your customer service, the women who took my call did not seem interested. Call was placed on 11/8/17 about 9:30 am, you might want to look into that.
The info given regarding sizing was difficult to determine the right size. The ankle brace is way too large so I called regarding exchanging for smaller size. Found out I had to pay return postage but she didn't confirm that I'd receive the smaller size without paying more postage. Then, I was told that since I opened the box to try on the brace that didn't mean I'd get the exchanged size unless the office decided they would accept the returned product. It's still sitting here in the box. I'll go to Walmart and see if I can find one rather than going thru internet ordering again.
My knee was injured 8 weeks ago, & I was finally able to walk without a cane but needed a fairly firm brace support, as walking on cement etc. still caused more pain. On checking your website I was able to find a brace with hinges in my size. I looked locally at pharmacies, but the sizes they carried were too small for my knee/thigh. I was delighted to find this brace in larger sizes & for a reasonable price. It is working great; I can walk longer when making errands without pain. Thanks for your product.
I ordered 3 items. My wrist is very small, but upon looking at them, I knew that two of the items would be too small.those two items have been returned according to the guidelines posted online. I probably will not order from your compan again.
THE MOST streamlined, user-friendly, efficient online shopping site I have ever visited, bar none. I entered the site and was just getting oriented, when a chat screen became available. Clicked that, asked for what I wanted, and there I was... just like that. While I'd hoped the thumb braces might be a little cheaper, the price was certainly competitive. And in just a few days, the braces were in my mailbox exactly as shown online. I'll absolutely return to braceplanet.com if (when) I wear out my arthritis "crutches."
Brace is comfortable and fits well. Easy to use. The only issue I have, is that some of the grey rubber surrounding the inside (top of palm area), has already popped off of it's black rivets and it "flaps" a bit. Otherwise, fine.
Thanks.
Overview
BracePlanet has a rating of 4.2 stars from 1,316 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BracePlanet most frequently mention free shipping, return policy and good price. BracePlanet ranks 90th among Medical Supply Store sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members