website thubmnail of BracePlanet

BracePlanet

How would you rate BracePlanet?
grey star
grey star
grey star
grey star
grey star
Cheryl M.
0 reviews
0 helpful votes
Follow Cheryl M.
Unfollow Cheryl M.
Send Message
Share Review
Report Review

I used your text message to ask questions about the therall arthritis gloves and one question i asked twice was can I use these gloves while I sleep because i have carpal tunnel in both hands/wrists Both times the answer was yes I could sleep with them. Reading the box it states " not recommended to be worn while sleeping. If I had know this I would not have purchased them. The staff should be aware of the recommendations for the products you sell.

Date of experience: July 22, 2015
brady S.
0 reviews
0 helpful votes
Follow brady S.
Unfollow brady S.
Send Message
Share Review
Report Review

I will know more when I receive it, and if I need to exchange it, how I am treated then. So far, I found an ankle brace that looks like it will work for us. Thanks!
It took a while to arrive so if you're in a hurry, order to extra fast shipping.
Good product, fits well.

Date of experience: February 20, 2015
Vernon C.
0 reviews
0 helpful votes
Follow Vernon C.
Unfollow Vernon C.
Send Message
Share Review
Report Review

I have bought one belt from BracePlanet in the past and it really helped a great deal. I was impressed with the speedy delivery and the ease of ordering. I am scheduled for surgery in October but I plan to continue the use of your product to prevent future problems.

Date of experience: September 16, 2014
William R.
0 reviews
0 helpful votes
Follow William R.
Unfollow William R.
Send Message
Share Review
Report Review

Found you quickly and easy to shop
March 16, 2017

Found you quickly and easy to shop. I just hope it works till my operation.and maybe use it after to remind me I had a operation. That up to the doctor. Have a good day and I hope mine will be better. To add to the aforementioned I will be operated on this coming Tuesday. In the mean time the brace is doing the job,,

Date of experience: March 16, 2017
Karen S.
0 reviews
0 helpful votes
Follow Karen S.
Unfollow Karen S.
Send Message
Share Review
Report Review

I have been looking for a figure 8 ankle brace for years. I would order from others, but then they would cancel the order because of being out of stock. I hope I get this!

I did receive this item and I'm very happy with it. I wore it the day I got it! I will be purchasing again!
Thank you!

Date of experience: January 23, 2016
Ronald S.
0 reviews
0 helpful votes
Follow Ronald S.
Unfollow Ronald S.
Send Message
Share Review
Report Review

Hip strap adjustment did not lock tight it kept slipping I had to bend teeth straighter on buckle to keep it from sliding. I don't know if I just got a bad one or if it is poor engineering. Has one else had this problem or complaint?

Date of experience: January 22, 2017
jack c.
0 reviews
0 helpful votes
Follow jack c.
Unfollow jack c.
Send Message
Share Review
Report Review

I admit to making the mistake of not closely checking what l was ordering but correcting the mistake through your system is beyond this old man's ability. Therefore l will eat the mistake and get on with my life and make sure to not only check what l am ordering but WHO l order from. I assure you your company will not used. Thank you for the ride.

Date of experience: May 10, 2018
Jayson K.
0 reviews
0 helpful votes
Follow Jayson K.
Unfollow Jayson K.
Send Message
Share Review
Report Review

This was my first order...
November 21, 2017

This was my first order...I was looking forward to trying the product. Being the first time I ordered from this company, I felt relieved to see that returns were a breeze, as stated on the website. However the brace was a large, and after talking to customer service it is the largest available. I was advised that I could return the item and only store credit was available, it's possible that the return will be easy, however, I find this a moot point given the fact that they could not fit me with the proper size product/brace, or issue a refund.

Date of experience: November 21, 2017
Stephen J.
0 reviews
0 helpful votes
Follow Stephen J.
Unfollow Stephen J.
Send Message
Share Review
Report Review

The received product did not fit even though we followed size guidelines in ordering. We are attempting to return it for another product preciously described in an earlier email message- we are waiting on approval for this exchange.

Date of experience: July 5, 2016
Diane J.
0 reviews
0 helpful votes
Follow Diane J.
Unfollow Diane J.
Send Message
Share Review
Report Review

The brace was purchased for a post surgery support. The first few days it worked and stayed in place wonderfully, but each day it lost the elasticity and now drops to my ankle within the first 30 minutes.

Date of experience: January 23, 2015
annette r.
0 reviews
0 helpful votes
Follow annette r.
Unfollow annette r.
Send Message
Share Review
Report Review

I called customer service and was put on hold
February 1, 2015

I called customer service and was put on hold. Didn't even ask my name first. I finally hung up. I went to the website and the rep was curt and short. I only wanted to know the eta delivery. When I did receive my brace it was the wrong size. I went online for exchange and your policy would not let me. Overall, not a good experience. I will not be using your company or recommend it.

Date of experience: February 1, 2015
Cynthia C.
0 reviews
0 helpful votes
Follow Cynthia C.
Unfollow Cynthia C.
Send Message
Share Review
Report Review

Item too large and not made for a woman's thigh and knee calf anatomy.

I appreciate the site but product does not meet the advertised need or size. I will be returning the item for refund.

Thank you for opportunity to shop with your company but I need specialized onsite shopping.

Date of experience: January 27, 2019
Dan H.
0 reviews
0 helpful votes
Follow Dan H.
Unfollow Dan H.
Send Message
Share Review
Report Review

They substituted or shipped the wrong product
September 26, 2019

They substituted or shipped the wrong product. I did not authorize a substitute item. Cost of return shipping of $32.00 is only $23 less than the cost of the item. I am not sure it is worth it to send back for fear that I will not get a refund even though I never opened or used the product and have the original shipping box.

Date of experience: September 26, 2019
Debora X.
0 reviews
0 helpful votes
Follow Debora X.
Unfollow Debora X.
Send Message
Share Review
Report Review

Poor design
April 14, 2016

Poor design. It's the same on both ends so it doesn't conform to the foot and ankle nicely and bulges in an area. We'll be on the hunt for another one since it doesn't seem like this one is doing much for my daughter's ankle.

Date of experience: April 14, 2016
David T.
0 reviews
0 helpful votes
Follow David T.
Unfollow David T.
Send Message
Share Review
Report Review

Product and ordering process went well
August 21, 2017

Product and ordering process went well.
Shipping and delivery was mediocre. I ordered a part for my snowblower five days later than this from another warehouse. Same shipping method, USPS First Class Pkg. Both orders ended up being shipped on the same day, and both were delivered here together also.?

Date of experience: August 21, 2017
Adrienne M.
0 reviews
0 helpful votes
Follow Adrienne M.
Unfollow Adrienne M.
Send Message
Share Review
Report Review

I am very happy to make your acquaintance
November 12, 2016

I am very happy to make your acquaintance. Every thing is fine, except my husband or I cannot get the brace to fit properly. Our daughter has a couple of boys who participated in high school sports, and she will try to
Get me set up. If I need any further help, I will surely call Bracepanet,
Adrienne Morrish

Date of experience: November 12, 2016
amy t.
0 reviews
0 helpful votes
Follow amy t.
Unfollow amy t.
Send Message
Share Review
Report Review

Good price on binder, free shipping made me choose to buy on this site. It didn't fit so not using it
Looks good but I should of gotten a larger size.
I have the size above it from hospital but now that got too big for me. N needed a smaller one. That's why I picked small. But it doesn't fit n too small for me

Date of experience: March 13, 2016
Barbara D.
0 reviews
0 helpful votes
Follow Barbara D.
Unfollow Barbara D.
Send Message
Share Review
Report Review

I purchased the knee brace for a friend
November 6, 2014

I purchased the knee brace for a friend. She wore it to work and called me when she got home. She was so happy with it. She told me for the first time in a long while her knee didn't swell and when she got home it still was not hurting. She really was pleased. I am so happy that I found it on line and purchased it for her.
I will be looking for another one for her other knee which will need to fit a little different because of her knee problems.

Date of experience: November 6, 2014
Debra S.
0 reviews
0 helpful votes
Follow Debra S.
Unfollow Debra S.
Send Message
Share Review
Report Review

It was easy to find the product (abdominal binder) I was looking for. My store had stopped carrying it. I was so excited to find it here at braceplanet.com! Great price and fast delivery. Will be ordering more in the near future.

Date of experience: December 20, 2015
Judith K.
0 reviews
0 helpful votes
Follow Judith K.
Unfollow Judith K.
Send Message
Share Review
Report Review

I used a doctor's "prescription" to research...
October 13, 2014

I used a doctor's "prescription" to research the type of brace needed, and felt your product most closely met the recommendation. When the patient showed this brace to his physical therapist, it was approved for his needs. I was thankful for that.

Date of experience: October 13, 2014

Overview

BracePlanet has a rating of 4.2 stars from 1,316 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with BracePlanet most frequently mention free shipping, return policy and good price. BracePlanet ranks 90th among Medical Supply Store sites.

service
3
value
2
shipping
3
returns
2
quality
2

Instant Feedback

5,024 reviews