The company exhibits a mixed reputation, with customers praising its affordable pricing and trendy product range, often appreciating the quality relative to the cost. However, significant concerns arise regarding delivery delays, with many customers experiencing long wait times and inadequate shipping communication. Issues with product quality and sizing inconsistencies are frequently mentioned, alongside difficulties in the returns process and unresponsive customer service. Overall, while there are positive experiences, the recurring complaints about service reliability and product satisfaction suggest that improvements in customer support and fulfillment processes are necessary to enhance overall customer confidence.
This summary is generated by AI, based on text from customer reviews
1 item was out of stock, if I hadn't of chased it, it would of been longer delivery!.
Tights all 1 size and fit all, they don't!.
Never use again - sizing and quality are a joke, as is their returns policy which is non existent. Deleted the app and will never use again.
A great shopping experience,good quality products at affordable prices. Easy ordering and speedy delivery.
Delivery 1 month little bit to long w hope next time can be shorter
Took a bit long but worth the wait looks and feel good on my partner
Item arrived in plenty of time but did take a couple of weeks. Pleasantly surprised at the quality and fit.
I was looking everywhere for a cute top for a Barbie-themed Christmas party. Amazingly hard to find! Boutiquefeel seem to have clothing that you won't find anywhere else, and I got a very pretty cold-shoulder top that was perfect. The only suggestion I'd make is that the strap on the cold-shoulder side should be quite a bit shorter given the proportions of the rest of the top. Easily fixed though.
Products were of the quality / shipping was a little slow compared to other retailers
Products order were delivered fast, ordering was easy and I'm so happy with the products. Exactly like the pictures.
We have NOT received our order! We cannot describe our experience when we have not received what we oedered
Horrible to deal with on a return. Keep offering minimal discounts and telling me to keep the sneakers, they don't fit as they are very cheaply made & run small. They put you through the ringer to get a full refund!
Lovely item -really sexy but not stretchy and definitely does not fit a size 10 5ft 3
Shipped what I ordered in a timely manner and it what I ordered
Bad experience as I did not receive my goods so I won't use again
It was quick and easy to order and received the items after a couple of weeks. I was a bit wary to order due to some of the reviews but decided to give it a go and was delighted with the items when I received the order
It is definitely too long and too worrying to order. Two/three weeks before the order information started to describe the delivery process. On top of what sizing is not reliable and quality of the product is questionable.
Excellent choice and variety. Had all the products i was looking for at a great price
Not bad, quite hard to find things i like
Answer: They suck at refunds and make excuses. Such bad customer service.
Answer: THAT'S A SIGN. DO NOT ORDER FROM THEM! I ordered 3 blouses and they were too big. I returned them in a flat rate package thru USPS and because it only had a tracking number and not the weight they refused my $66 refund. Yet still, they have my returned items. Therefore, they have my money AND items they surely will resale.
Answer: Unfortunately takes about 6 weeks at least that's how long it was for me and I was not satisfied with their clothing
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