The company exhibits a mixed reputation, with customers praising its affordable pricing and trendy product range, often appreciating the quality relative to the cost. However, significant concerns arise regarding delivery delays, with many customers experiencing long wait times and inadequate shipping communication. Issues with product quality and sizing inconsistencies are frequently mentioned, alongside difficulties in the returns process and unresponsive customer service. Overall, while there are positive experiences, the recurring complaints about service reliability and product satisfaction suggest that improvements in customer support and fulfillment processes are necessary to enhance overall customer confidence.
This summary is generated by AI, based on text from customer reviews
I didn't receive all my merchandise I didn't receive it in a timely manner this site is horrible!'
Good service excellent website products came on time
Disappointed with the colours that arrived nothing like on website. Returns system poor.
Found the website really easy to navigate around and offers an outstanding range of products. There was a delay in delivery due to stock issues but this was professionally resolved and my partner loves her new lingerie ……. And so do I 💪👍💪
Nice and easy to use friendly delivery most items as shown on website.
Cuissarde commander en 43 taille eu trop petite robe commander en xl vraiment trop petite sa ne me sert à rien j ai demandé le remboursement et du coup on m'a fait 60% sur les produit pour ne pas à les avoir à renvoyer j aurait préféré ar je ne ferait rien des afaire et du coups j en suis pour mon argent
Great product which arrived quickly would definitely buy again
Me encantaron todos mis productos 😍
Todos son lindos y tal como los esperaba 🙏🏼
Muy atentos a la atención y con los productos, me gusta mucho lo que venden, hay mucha variedad y lo mejor es que las tallas grandes no son tan reducidas
Very bad service, wrong descriptions, wrong sizes, no returns! Never again!
Order an outfit back in Dec 2023 and to this day still haven't received but yet they have the audacity to tell to me to wait another 4/5 days after asking for a refund.
I am very pleased with everything i order from your site.
Delivered promptly but sadly sizing is way too small
Good to deal with, but did not receive any tracking advice
Jestem zadowolona z zakupów. Pozdrawiam serdecznie, Anna
I purchased some outfits for my wife for an Anniversary trip we were going on. I ordered the products two and a half weeks before our trip. In todays world, that is more than enough time for shipping. The products did not come in on time, so we didn't have them for our trip. When we got home, my wife tried the panties on that were labeled small and they should have been labeled large. They were very loose and didn't fit. Overall my first and last time as a customer.
Was very surprised that my order which was so much cheaper than other sites was very good quality
Quick delivery great customer service and lovely prices for the clothes
I may not have thoroughly understood the size of the products I ordered. I believe they were on sale and appeared to be in limited supply so I may have rushed without completely looking into that part. I went with the size I've purchased before on similar items from other shops.
Extremely long wait for item to arrive. In fact this will impact any future purchase… 45day?
That's terrible and is certainly affecting customer loyalty..
You sent me the wrong sizes and won't accept the return.
Answer: They suck at refunds and make excuses. Such bad customer service.
Answer: THAT'S A SIGN. DO NOT ORDER FROM THEM! I ordered 3 blouses and they were too big. I returned them in a flat rate package thru USPS and because it only had a tracking number and not the weight they refused my $66 refund. Yet still, they have my returned items. Therefore, they have my money AND items they surely will resale.
Answer: Unfortunately takes about 6 weeks at least that's how long it was for me and I was not satisfied with their clothing
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